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Javier Ibanez Tiles
Tile: Ceramic and Porcelain Repair, Tile: Natural Stone (Granite, Marble, Slate, Quartz, etc) Repair, Tile & Grout Cleaning,
About us
Javier Ibanez Tiles specializes in ceramic and stone tile work and covers most of eastern Idaho. From large to small projects we are confident our skills can bring your space the new look you need! Whether it's cleaning tile and grout, or repairing cracked tiles, our restoration work is second to none. We are also highly skilled at placing tiles in a way that ensures longevity. Please call us directly to schedule an appointment. We look forward to serving you!
Business highlights
Se habla espanol
12 years of experience
Services we offer
, Handyman, Tile
Amenities
Free Estimates
Yes
Reviews
3.35 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 60% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 40% |
Filter reviews by service
Showing 1-5 of 5 reviews
Breezie B.
Mar 2024
This is a review that I really donâ  t want to be making, I donâ  t leave negative reviews at all but feel that itâ  s important that I warn others from being treated unfairly. We had Javier do the tile for the shower and tub area of our new home. We had previously been neighbors with Javier and in the same ward so we were happy that he would be doing the work. When he got done with the shower we went out to see how it looked, upon walking into the bathroom we could immediately see that there were many tiles that were chipped quite badly along the cut edges of the tiles (some of the worst chipped tiles were on a built in bench to sit onâ ¦.ouch).As we inspected the work we found many other chipped tiles and some that had broken corners. We brought this is his attention and he fixed some of the worst tiles but not all of them and left the ones with broken corners (they still arenâ  t fixed). I still have pictures of all of them. The next problem was that when we received the bill for the work I about passed out, even though it is a large shower/tub area it seemed ridiculous for the work that was done. I was curious about the amount of time spent on the project and when we texted Javier to ask that he gave me one answer and then continued to text saying that he was unsure how long and then texted me different amounts of time, it ranged from 60-150 hours, it was strange and apparent that he was making it up. The whole thing seemed weird to me so we reached out to other tile workers to see what they would charge for a similar project. We talked to four separate tile businesses and described them the exact dimensions of the area and showed them pictures or what needed donâ  t build the shower/tub area. All four replied with similar rates that varied slightly but nothing out of the ordinary, unfortunately it showed that we had been charged 2-3 times more than what the standard rate is for our area and for one part of it, the shower pan, we had been charged about 5 times more than what others would have charged. A direct quote from one of the other tile workers â  We got hosed.â  This was frustrating but we thought maybe there was a mistake and that we should talk to Javier. We contacted Javier and told him the issues that we had and the things that we had found out, he immediately got very defensive and all he would say was that he had an agreement with our builder and that they had agreed on that amount. We also asked to see receipts for the materials for the shower pan he provided that we were getting charged 5 times more than others quoted and he told us that he didnâ  t have to show us anything. He continued to argue this way and then hung up on us and wouldnâ  t answer any calls or respond to any texts and still hasnâ  t. When we talked to our builder about this he said that he had agreed to the price without getting other bids, which he shouldnâ  t have done, but he had thought it would be fine because he had worked with Javier many times before and he had always been one of the best bids. He also trusted Javier because they had also been neighbors. When the builder tried to contact Javier about the issues Javier would not respond and finally responded that he would give us $500 â  to be done with usâ  . As stated before I donâ  t leave negative reviews but honestly I am appalled at the way that we have been treated and have never been treated so poorly by someone doing work on a project for us, ever. From the conversations that we have had with the builder telling me that Javier has always been a good priced bid compared to others this really feels like Javier is treating us unfairly on purpose for some reason and taking advantage of us. We still have tiles that are chipped/broken and it doesnâ  t sound like heâ  s going to come fix them.
Response from Javier Ibanez Tiles
"Firstly, Mr. Matt Bitter did not hire me, but rather his contractor, Mr. Nathan Bull, for whom I have done work for several years. As always, the contractor asks me for an estimate that he reviews and approves and then adds his profit percentage. Said that the work is authorized by the contractor. I started the project intermittently, among other reasons, because there was no water on the project and the tiles that Mr. Bull had ordered did not all arrive at the same time. So I started working on the 32+ square foot shower pan and installing the waterproof membrane on the floor and walls. I asked the contractor about the ordered tiles and he informed me that some of the material had arrived, but that he had not gone to pick it up, so I offered to pick it up, with no extra charge for transportation in a city other than the project location. It should be noted that except for the tiles, the shower materials, niche, thin-set, membrane, grout, and caulk metals trim are included along with the work. Once the project was finished, I let the contractor know and he in turn notified Mr. Bitter, who warned of some details in the cutting of two of the tiles, one on the bench and another on the curb. I responded to the complaint and immediately went to replace the parts. I again notified the contractor who reviewed, approved, and gave me the check. Days later, I started receiving messages from Mr. Bitter, asking me how many hours I had spent completing his project. His question surprised me since the person who gave me the project was his contractor and I do not work by the hour, but by project and he also asked me to let him know how much I had charged the contractor. So I told him to talk to his contractor. He then got angry and sent me several disrespectful, offensive, and threatening messages. If I had previously sent an estimate to his contractor, I assume that the contractor and his client met and agreed to accept the price. In the eleven years that I have been working, many clients know me and are pleased with my services and they are what refer me to other clients. - Javier Ibanez"
Matt B.
Mar 2024
This is a review that I really donâ t want to be making, I donâ t leave negative reviews at all but feel that itâ s important that I warn others from being treated unfairly. We had Javier do the tile for the shower and tub area of our new home. We had previously been neighbors with Javier and in the same ward so we were happy that he would be doing the work. When he got done with the shower we went out to see how it looked, upon walking into the bathroom we could immediately see that there were many tiles that were chipped quite badly along the cut edges of the tiles (some of the worst chipped tiles were on a built in bench to sit onâ ¦.ouch).As we inspected the work we found many other chipped tiles and some that had broken corners. We brought this is his attention and he fixed some of the worst tiles but not all of them and left the ones with broken corners (they still arenâ t fixed). I still have pictures of all of them. The next problem was that when we received the bill for the work I about passed out, even though it is a large shower/tub area it seemed ridiculous for the work that was done. I was curious about the amount of time spent on the project and when I texted Javier to ask that he gave me one answer and then continued to text me saying that he was unsure how long and then texted me different amounts of time, it ranged from 60-150 hours, it was strange and apparent that he was making it up. The whole thing seemed weird to me so I reached out to other tile workers to see what they would charge for a similar project. I talked to four separate tile businesses and described them the exact dimensions of the area and showed them pictures or what needed done to build the shower/tub area. All four replied with similar rates that varied slightly but nothing out of the ordinary, unfortunately it showed that we had been charged 2-3 times more than what the standard rate is for our area and for one part of it, the shower pan, we had been charged about 5 times more than what others would have charged. A direct quote from one of the other tile workers â We got hosed.â This was frustrating but I thought maybe there was a mistake and that I should talk to Javier. I contacted Javier and told him the issues that I had and the things that I had found out, he immediately got very defensive and all he would say was that he had an agreement with our builder and that they had agreed on that amount. I also asked to see receipts for the materials for the shower pan he provided that we were getting charged 5 times more than others quoted and he told me that he didnâ t have to show me anything. He continued to argue this way and then hung up on me and wouldnâ t answer any calls or respond to any texts and still hasnâ t. When I talked to our builder about this he said that he had agreed to the price without getting other bids, which he shouldnâ t have done, but he had thought it would be fine because he had worked with Javier many times before and he had always been one of the best bids. He also trusted Javier because they had also been neighbors. When the builder tried to contact Javier about the issues Javier would not respond and finally responded that he would give us $500 â to be done with usâ . As stated before I donâ t leave negative reviews but honestly I am appalled at the way that I have been treated and have never been treated so poorly by someone doing work on a project for me ever. From the conversations that I have had with the builder telling me that Javier has always been a good priced bid compared to others this really feels like Javier is treating us unfairly on purpose for some reason and taking advantage of us. We still have tiles that are chipped/broken and it doesnâ t sound like heâ s going to come fix them. I hate to give a guy a bad review for his business cause I know what it takes to run a business but this has been totally unaccept...
Response from Javier Ibanez Tiles
"Firstly, Mr. Matt [Consumer Name Removed] did not hire me, but rather his contractor, Mr. Nathan [Provider Name Removed], for whom I have done work for several years. As always, the contractor asks me for an estimate that he reviews and approves and then adds his profit percentage. Said that the work is authorized by the contractor. I started the project intermittently, among other reasons, because there was no water on the project and the tiles that Mr. [Provider Name Removed] had ordered did not all arrive at the same time. So I started working on the 32+ square foot shower pan and installing the waterproof membrane on the floor and walls. I asked the contractor about the ordered tiles and he informed me that some of the material had arrived, but that he had not gone to pick it up, so I offered to pick it up, with no extra charge for transportation in a city other than the project location. It should be noted that except for the tiles, the shower materials, niche, thin-set, membrane, grout, and caulk metals trim are included along with the work. Once the project was finished, I let the contractor know and he in turn notified Mr. [Consumer Name Removed], who warned of some details in the cutting of two of the tiles, one on the bench and another on the curb. I responded to the complaint and immediately went to replace the parts. I again notified the contractor who reviewed, approved, and gave me the check. Days later, I started receiving messages from Mr. [Consumer Name Removed], asking me how many hours I had spent completing his project. His question surprised me since the person who gave me the project was his contractor and I do not work by the hour, but by project and he also asked me to let him know how much I had charged the contractor. So I told him to talk to his contractor. He then got angry and sent me several disrespectful, offensive, and threatening messages. If I had previously sent an estimate to his contractor, I assume that the contractor and his client met and agreed to accept the price. In the eleven years that I have been working, many clients know me and are pleased with my services and they are what refer me to other clients."
Norene B.
Apr 2020
He is a true journeyman, knowing his trade. Left our house clean after work was done. A joy to work with and know. Would definitely recommend him for any tile work. He took out an old shower and put in a tile, remodeled shower with a bench and hand holds (designed to the disable). Would highly recommend him.
Carla H.
Nov 2019
He is very good at doing tile work. I would recommend him to my family and friends.
Dawn G.
Oct 2019
Tile & Grout Cleaning
Javier was a very hard worker and got all of our tile beautiful within just a few hours! (We have tile floors in 5 different , spacious areas of our house) I will be calling him again!
Licensing
State Contractor License Requirements
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FAQ
Javier Ibanez Tiles is currently rated 3.3 overall out of 5.
Yes, Javier Ibanez Tiles offers free project estimates.
No, Javier Ibanez Tiles does not offer eco-friendly accreditations.
No, Javier Ibanez Tiles does not offer a senior discount.
No, Javier Ibanez Tiles does not offer emergency services.
No, Javier Ibanez Tiles does not offer warranties.