Hirst Clock Repair

Clock Repair

About us

Home based, one man operation.

Services we offer

Repair & service of antique clocks, modern grandfather clocks, cuckoo clocks, electrics & battery operated clocks

Amenities

Free Estimates
Yes
Warranties
Yes

Reviews

3.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
100%
2
0%
1
0%


Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
Showing 1-1 of 1 reviews

Lisa M.
04/2013
3.0
clock repair
  + -1 more
My Koo Koo clock was from my mother and was made in the 1960's. Mr. Hirst's website speaks of his passion for repairing Koo Koo clocks and his address was not far from mine. After numerous attempts to speak on the phone, I finally got time from him on the phone to talk about the clock. He was pleasant and told me he could take a look at it and we arranged a date to drop it off at his home. He did not tell me what he charged and I did not ask. I assumed he would look at it first and then discuss with me the cost of repairs prior to working on it. I dropped the clock off November 4, 2012, at his home. I got a call the last week of November from Mr. Hirst stating the clock was finished and that it just needed a new 'bello' as it did not have one. He also stated that he went ahead and cleaned the gears and had my clock running for him for 1 week now and it was keeping time nicely. He did not mention price again. I asked him about the parts he ordered that I would have to pay for and asked how much they cost. He said it was about $25.00 in parts. I asked if I could have a receipt of the parts ordered when I came to pick the clock up. He said sure. On December 2, 2012, I drive over to pick the clock up from his home. He gives me the clock and I ask how much to write the check for. He says, "$190.00." I tried to hide my shock and politely asked again if he had a receipt for me showing how much the part cost. He pulled out an order form that showed a koo koo clock bello on it for around $25.00 and stated he needed to keep that form as there were other parts on it that had been ordered for another customer's clock. I wanted to say something about why didn't he tell me he would charge so much for labor when the part was so cheap or why doesn't he advertise his labor fee on his website but I didn't. I simply wrote the check for $190.00 and left. The clock is working now but I had no idea it would be so expensive to fix. Had I known, I would've shopped around further to get other quotes from other clock repair shops instead of paying $190.00 to Mr. Hirst. His intentions may have been good but he really should discuss steep labor fees up front or advertise this on his clock repair website. He should return business calls sooner than 1 week also. He offered for me to bring the clock back to him if I have any other problems but I am not sure if that means he would look at for free or if he just wants more of my money. I don't think I will be back there even though he did fix my clock.
Description of Work: I had a Koo Koo clock that did not work and needed repair. I called the phone number on the website and left a message. I received a call back a week later and was advised to call 3 weeks later. I called 3 weeks later and left a message and again received a call back a week after that from Randy Hirst. He gave me his address to drop the clock off at and I dropped it off at his home. He kept the clock for 3 -4 weeks without any contact to me. He called me when the clock was repaired and we scheduled a time and date for me to come pick it up. I picked it up and he told me $190.00. I asked how much the parts ordered for repair cost and he showed me on a receipt that it only cost $25.00 for the part he used to make my clock work. He said he had to keep that receipt because there were other parts listed on there for other clocks he was working on. I wrote him a check for $190.00 and left upset at how much he charged me.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$190

    Contact information

    7141 Tudor St, Rathdrum, ID 83858

    www.hirstclockrepair.com

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Clock Repair

    FAQ

    Hirst Clock Repair is currently rated 3 overall out of 5.
    Yes, Hirst Clock Repair offers free project estimates.
    No, Hirst Clock Repair does not offer eco-friendly accreditations.
    No, Hirst Clock Repair does not offer a senior discount.
    No, Hirst Clock Repair does not offer emergency services.
    Yes, Hirst Clock Repair offers warranties.
    Hirst Clock Repair offers the following services: Repair & service of antique clocks, modern grandfather clocks, cuckoo clocks, electrics & battery operated clocks

    Contact information

    7141 Tudor St, Rathdrum, ID 83858

    www.hirstclockrepair.com