
Premier Basement Systems
About us
Premier Basement Systems is a full service construction company. We can complete any project big or small and specialize in Basement Waterproofing, Crawl Space and Foundation Repair, as well as Mold Abatement, and Radon Testing and Mitigation. We are fully licensed in both Washington and Idaho and are the exclusive dealer of Basement Systems, Inc products. We offer free estimates and inspections and will be happy to answer any questions you my have.
Business highlights
Services we offer
Basement waterproofing, and insurance restoration., crawl space repair, foundation repair, mold mitigation, radon testing and mitigation, remodeling, water and smoke damage
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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93% | ||
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"Thank you so much for your review. The entire PBS crew enjoyed working with you!!!"
I contacted Premier Basement Systems and couldn't be happier with their service. Heather and Garrett were extremely responsive to my calls and emails, answering all of my questions and plainly explaining my options. They came up with a plan that was simple and minimally invasive. More importantly it is nearly invisible on the exterior. Most important of all, they reduced my radon from 30.3 pCi/L to just 1.2 pCi/L !!!
My family can now breath safely in our home.
The man who came out to give us an estimate was very knowledgeable and answered all our questions. He examined the problem areas, and took pictures which he sent electronically to a colleague for consultation. He had a portable printer that he used to print-out the detailed contract with warranty, and he was able to process our credit card deposit, all in one visit and in the comfort of our home.
The work was scheduled to be started at 8:30 a.m. on Monday, March 23, 2015, which I presumed was their first appointment of the day. We received a call shortly after 8:30 advising us that the crew would be late (about an hour or so). No explanation was given, but it didn't really inconvenience us.
Four men arrived and worked for about an hour and 15 minutes. We were advised that there might be dust, so we had all the furniture, paintings and lighting fixtures covered. Our basement rec room is carpeted, and the crew put down a heavy drop cloth over the carpet from the bottom of the stairway to the alcove where the indoor work was done.
It was raining that morning and we were told that for that reason the material used to fill the exterior cracks could not be smoothed out that day. We were told that they would come back after the material was set in a few days, when it wasn't raining, and when they had a crew in our area. I even got a call from Shelby a few days later confirming their intention to follow up and finish the work. But a month went by without hearing from them. I called and the woman who answered apologized and told me the work order had been misfiled.
A crew of three arrived on May 1 and worked for about twenty minutes to finish the work. After they left, I realized that I hadn't asked if the material used to fill the crack could be painted. I called the company with my question, and within minutes I got a call back with the answer: yes, but wait three days.
The installation team arrived on time and and executed the full plan - courteous and professional, it was a positive experience from start to finish. Behind the scenes their office team was communicating very clearly and promptly to arrange availability and meetings, send information and forms in advance and was available to answer questions.
Licensing
State Contractor License Requirements
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