New Heights Roofing

Having New Heights Roofing company install a new roof on my house has been a pleasing experience. My house and shop roofs were recently damaged due to the extremely large hailstones that we recently experienced. New Heights employees were very professional as well as punctual when tearing off and installing my new roof and new skylights. As this company has been around for approximately 17 years, I highly recommend this company to anyone needing roof work.

They were very professional. They are on time and work quickly.

It went very well. Very professional.

I first hired them to complete a roof repair. The repair was so small that they completed it for free. I then rehired them later for a roof replacement. They arrived on time as scheduled, completed the job on time, no extra charges, cleaned up and complete professionals.

Perfectly.

It took over 4 months after the estimate to get the job done but it was completed in a few days and the project manager was easy to contact and returned calls quickly and the roof is stunning!

The salesperson, Michael, spent almost three hours examining my roof and explaining the entire process of roofing and the differences among materials and, even though I had a repair of the wind damage from 2015, from another company, Michael worked with my insurance company and I was able to get the cost of a full basic roof replacement and I paid the cost of the upgrades. It took about 4 months to get the project started, due to them being very busy ( that's actually a good sign that they're busy) but their tear off team and the roofing team were fast and efficient. I did end up needing to replace an old skylight for an additional charge and then a B vent that required my HVAC company to replace. The project manager, Greg, was always very prompt with returning my calls and keeping me updated on the progress. We did have a couple weather delays and a couple scheduling conflicts that were minor. I did have a lot more nails and staples in my yard than I had anticipated; I was told that the crew would go over my yard with a magnet at the end of the project, but again, I consider that minor. My roof is absolutely beautiful!

Compared to the other 7 roofers I had come out to bid on a new roof, the New Heights representative (Nate) was the only one to go up on my steep roof to document evidence of wind damage. He then worked with my insurance company until they agreed to pay for the entire roof.

Great. They were fast, efficient, friendly and cost effective.

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When my wife and I sat and talked with Jesse at New Heights
Roofing on when the start date would be for our roof, he quoted us a start date
around the 10th of June and stated that his brother Josh would contact us
before then, to go over everything with us. We paid the $500 deposit to Jesse
(which was cashed on June 1st) so we could get scheduled and "on the
books" for the time frame he had quoted us. As June 10th came closer and
we still had not heard a word from anyone at New Height Roofing, I reached out
to Jesse via email to find out what was going on (client should not have to be
the one asking for updates) and basically all I received in return was an email
from Amy Moore that stated our roof project was not going to start until the
15th. Someone should have explained why there was a delay instead of having a
random person we had not heard of and/or been dealing with, simply send a
receipt for our deposit and then state that our start date was now pushed
almost a week out.
When Josh did show up to do the tear off, he explained that
some people had quit recently or had some legal problems, so I was doing my
best to be sympathetic to the owner and the remaining crew. The next thing I
know, Josh is explaining to me (then me to my wife) that ALL of our roof deck
has to be ripped out. That we should have been made aware of this prior to him
coming out and that he hated being the one to tell me or any other client that
type of info because it should have been listed in the quote/price that we
agreed and signed upon. So now we were looking at $3,100 extra ... which is
extreme since the contract we signed states that "7. No Hidden Charges -
We guarantee you won't be caught by surprise when the final bill comes. We
won't ding you with charges you didn't expect or bill you for extras you didn't
approve. The price you see is the price you pay." ... this certainly does
not seem to be true. The worst part about this situation is that Josh didn't
even make me aware of the problem until AFTER he had already ripped some of the
boards off the roof. At that point, I was quite upset because 1. What was the
purpose of the roof audit and the guarantee if it can quickly be brushed aside
when someone sees something on the start day of the project? 2. When some of
the old roof decking was already on my lawn and/or in the dump bin, what choice
do I have to complain while I am staring at a gaping hole in my roof?
This forced my wife and I to downgrade to lesser quality
material (it wasn't like we had an option here .. we were literally forced due
to the price increase and the apparent disregard to the guarantee in the
contract). We had to "bite the bullet" and decide on something
quickly since we literally had an open roof staring at us, thus we downgraded.
What is probably worse than all the fiasco to that point, is
the ongoing lack of communication on what is getting done with the roof. I
spoke with the owner last Friday (June 26th) about if he was going to
finish up that day and I was told (remember I had to ask HIM) that the soffit
vents we not in stock at Home Depot so they had to be ordered. I made the
comment of saying 1. Someone did not think it would be prudent to order them
and or pick up the product at the start of the project, knowing that they were
needed? 2. No other Home Depot store in the area (isn't there like 4-5 of
them?) didn't have them in stock either? He told me that no Home Depot had them
in stock, so they needed to be ordered and would be coming in today July 1st.
Here I sit, July 6th ... it has been about 3 weeks since our
simple little roof of about 1600 sq ft was started and our project is still not
done and the crew are somewhere else working on another project or two and
probably putting those clients through the same aggravation, and I am still
(the client) the one needing to follow up with New Heights Roofing.
I enjoyed speaking with Jesse, Josh, Eric and John, but
nice people and good intentions do not equate to a professional, forthright,
and dependable roofing company.