Economy Heating & Refrigeration

I called him and he was too busy to talk and would call back. had number and never returned call

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When someone from Economy finally returned our phone calls, he said he would be happy to come by and take a look at things and then get us a bid. It has been 5 weeks and no one has ever come by or called to say they were not interested in providing a bid. This is a job that would be +$60,000 and it seems they were not interested in it.

They were great.

The electronic ignition went out Saturday morning, i called Economy Heating and their answering service had a technician call me. The call back was within 5 minutes. I gave the technician my furnace make and model and described the problem. When he arrived he had the part, fixed the furnace part that was bad, did a maintenance service on the furnace and explained everything i asked. He was very courteous, professional and friendly. The cost of the part and labor were honest. So in short, the work was excellent and the technician was friendly and helpful.

Woke up this morning to the furnace not kicking on. It was calling for heat, but putting out none. We had bought the furnace system through Economy heating approximately 15 years ago because we knew they would be in business for the long run. We called Economy and reported the problem this morning and were told that a repairman would be out this afternoon. An hour later, we got a call saying he was on the way. When he arrived, he checked what could be the easiest repair, and found that that was not the problem, so he went further and found that the igniter was cracked. He had the needed part with him and replaced it right then. The whole visit lasted 1 1/2 hours. Couldn't be happier!

This is a company that I use for ALL of our heating and air conditioning needs. They are ALWAYS prompt and courteous. I get a phone call in the morning telling me an approximate arrival time and another call about 15 minutes before arriving. I never have to wonder how long I will be waiting and can go on with my day. I have used this company repeatedly in my home and business. I am always pleased with the friendly and professional service I receive.