Wickstrom Plumbing Heating & Cooling

"Dear (removed member name), My sincere apology, and thank you for being so candid and nice in your posted review. I take full responsibility for my Company's failure on your project. We should have been on the phone with you each and every day informing you of the hold-ups. Had we done that, this would have never happened. Again, my sincere apology. Scott Wickstrom"

"Dear [removed member name], Wow a year later! I do not believe this review, we got along so well throughout this project. First of all we were working for your Insurance Company. Secondly, you actually paid our company $2,970.00, this amount was between you and "your" Insurance Company. If you are not happy with your Insurance Co., please take it up with them. This project was no small job: Installed 65' of 4" Sewer from 6 1/2' to 8' deep in a very tight back yard. It took (2) Excavators, (1) Loader, (2) Dump Truck Loads of Bedding Sand & (3) Dump Truck Loads of Topsoil. Hauled off (4) Dump Truck Loads of Rocky Soil with Disposal Fees. Utilizing (8) men over a 10 day period. We placed 3/4" Plywood down over the entire area to minimize damage as well. The amount of hand work in early August heat was more than most people could handle. As for the trees, you were advised of your options; remove them at your expense or dig past them and see if they make it. I thought you made the right decision as the trees were likely to be fine. Again, during this whole process, start to finish, I enjoyed working with you, coordinating, etc.., we got along great. I don't understand why you would intentionally lie and falsify a public review... Maybe it's because it took me a few days to find a special size window well for your 1900's home, (we did find one). Maybe it's because we Serviced your Furnance & Air Conditioner and found a faulty control board which had to be replaced. We charged $434.34 for this work, (have you checked the price of Lenox Control Boards lately)? This is more than fair. Maybe your upset that my Sister In Law, "Family-Related Landscaping Service" who you unfairly expect to give a hard money quote to repair the back yard, when she could have had no idea how much work it would take after we completed our cleanup. Maybe it's all about your Insurance Co. NOTE: This job was in Idaho, [removed member name] resides in New Mexico. Throughout this project, there were No Extra Charges. It is just this type of false, unfair testimonial that keeps good Contractors from being involved with helpful consumer referral sites as Angie's List."

"Wickstrom Plumbing & Heating is a contractor for your water service insurance provider. Please file this complaint with them. Your water service replacement was completed with bore equipment to minimize damage to your nice yard. We are given the option to open trench by your insurance company. Your policy has certain coverage of which i can not detail here. You were required to sign (one) waiver for the line replacement and that was damage to the sprinkler system. We still try to avoid the sprinkler lines and if we hit them we, at times, repair the damage at no charge. Your system was not tested as it was early March and we will not turn on sprinklers until mid April. When you and I talked i offered at no charge to bring any topsoil you may need. Unfortunately you did not call. In hindsight we should have written you directions for your sprinkler man to look for leaks in the excavated areas. That is my fault and i take full responsibility. Scott Wickstrom"