Boise Valley Heating & Air, LLC

Back in July of 2022, we had a nice visit with the owner Dennis. Who like all the companies we had spoken with, made several promises. First, we would be getting qualifying air conditioning unit/furnace, thermostat, and water heater that would get us full rebates through Idaho Power and Intermountain Gas. Qualifying meaning 98% efficiency from all of those products. Next, they could complete installation the same week. As a matter of fact, it would be done just a few days from the meeting. Third, they guaranteed all their labor, and the equipment also had about the same warranty as all the other companies we got quotes from. We signed the contract, and they came 2 days later to tear out our old water heater, air conditioning unit, furnace and thermostat, and installed all new ones. The installation did not go as planned from their end. They left us with a leaky water heater, and constant issues with the system not keeping up in the heat. We also found that the furnace did not have a filter or an area for one. Dennis himself came 3-4 days later solving the missing filter, and water heater leak, while also discovered that his crew wired the new thermostat incorrectly, so he fixed that too. While Dennis was here working on the water heater, he made a mess of the wall behind it and put a metal plate up to hide the hole he created. Also, he cut a hole in our new furnace to get a filter installed, which got placed in an area that makes it difficult to change filters. Once he left, we had all kinds of issues with the air unit still not keeping up. They sent another technician (Jarod) back a few days later to find that the furnace fan was not working correctly, so that had to be fixed. Even after that we still suffered issues with the unit being constantly 5-7 degrees or more behind, and they never were able to tell us what was happening. As it turns out, my husband worked with the smart thermostat and has figured out what they were not able to. As an update of today (11/28/2022), this company is working to fix issues with their install relayed to them by the City of Meridian found upon inspection. So that the installation passes inspection and we can qualify for rebates on our new equipment. Waiting for Dennis to ask the City of Meridian for a new inspection since they fixed all the issues in the initial inspection. As an update of today (12/2/2022), because we have been unable to get a response from Dennis or the company, I had a conversation with the City of Meridian, which has unfortunately yielded some not so good news ( It appears that no permits were pulled before the installations occurred back in July, so now Boise Valley Heating and Air has penalties to pay before a re-inspection can be scheduled) Also of interes, they never actually pulled a permit for the water heater installation at all, which also has to be done, and penalties paid before the re-inspection can happen as well. Of greater concern here, is that we are being told by Intermountain Gas that we only have until 12/29/2022 to get all permits resolved, a passing inspections from the City of Meridian, then start all over again on our rebate applications. As of today (1/4/2023) Our time for qualifying for rebates has passed. The company has still not paid for the water heater permit or the penalty and has not paid the penalty for not pulling the air/furnace permit prior to installation. We have tried emails, texts and phone calls with no success. We did file a complaint with the Better Business Bureau over 10 days ago, and in speaking with them this morning, they too are getting no response from Dennis or Boise Valley Heating and Air. We now do not qualify for rebates, and it was found by Idaho Power that subpar components were installed, bringing the overall Seer Rating down to 13, which also negates a full rebate. For continuation of this review you may read it in Google.

Fast

Dennis was knowledgeable friendly and helpful didn't try to sell me anything just gave me the facts and let me decide. I will 100% hire them again.

Fast and efficient, would definitely recommend.

They were able to get out quickly and get a new system installed. The new system has worked great and been much better than the old one. They were very professional and worked hard to make sure everything was working and looked how I wanted.

Unlike the other A/C business that I received a quote from, this one did not set foot into my house and waste an hour of my time trying to sell me unnecessary high priced items. It only took Jared ~15 minutes to provide a quote which was significantly lower than the other company's. Additionally, they were able to replace our air conditioner two days earlier than expected which worked out well for my schedule. They did a great job and now we have a top of the line unit!

Dennis and Jared are two of the most considerate, hard working guys. They did the installation of our AC system in just a few hours. Very pleased with this company. I will be recommending them to friends and family. Thanks guys. JOB WELL DONE!