Paul Davis Restoration

The team at Paul Davis were prompt in responding with help, accessed the water damage, took steps to prevent more damage, cleaned up, repaired the area so that there would be no worry of mold or future water issues.

It went well. I followed their instructions, and within two days, things were dry and ready for repair. I was really impressed with the extreme professionalism and customer service.

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They had a very quick response. They were very professional. They did the work that they say they would do. They gave me answers and there wasn't anything wrong. I've heard other people say that the've used them and they have a lot of advertisements. The price was reasonable.

Even after they pulled their equipment I had no idea about the cost. I did not receive an itemized invoice until one week after the project ended. The first invoice was not itemized. In fairness, they did reduce the charges because they gave me an incorrect estimate to test for asbestos.

Terrible! First, they were way over their bid, despite the fact that when they originally scoped the work, they thought the area would need to be dried out with a fan. Because the water damage was so slight, that turned out to not be necessary. This should have saved me money.
Second, they took two months to complete a job that should not have lasted more than a month.
Third, they left TERRIBLE messes every time they came over. No respect was shown toward my home. Ever.
Fourth, I received a bill for $1896 in November, asked for an itemized bill, and THEN RECEIVED A BILL FOR $2,048.25! WHAT??? I cannot give credibility to a company that changes their final bill with no justification. It appears that I was charged for asking for an itemized bill.

Paul Davis was recommended to me by two co-workers and what a great referral! My basement partially flooded resulting in the need move furniture, remove carpet padding, some drywall and dry the area. I had them complete the repairs which included drywall repair, new carpet padding, carpet cleaning and painting. The room looks perfect. They were so helpful and provided a timeline so I could track the progress. All of the workers were professional and thoughtful.

They were on the spot immediately after we called them. They were courteous, clean and everywhere they walked they had covers on the floor. They were prompt, they explained everything that was going on and why they had to do it, and then, when we weren't quite satisfied with something being done, they rectified that immediately.

We had a pipe burst in our crawl space and fixed by a plumber. Paul Davis came out the next day and checked for water damage and cleaned up the area under the house. Initially we were charged 75 dollars. After about an hour we got a call from Paul Davis waving the fee since we went through our insurance agent. I would recommend them.

They were overly obsessed with paperwork. Were not prepared to adjust for contingency situations. Seemed put off during service call follow-up.

physical work on tear down and dry out went very well. Quality workmanship and communication from initial assessment through tear down.
Issues arose during the dryout phase when power was lost on 2 occasions and a Airconditioner froze up due to interrupted airflow in the house.
During the first power outage on Friday evening, Paul Davis Restoration was relunctant to assist with the power outage and was not open to the concept of not charging for dehumidifier and blower rental during the power outage time frame. No indication that they were prepared to bring in Generators to continue the dryout work with the power outage. Due to the lack of concern during this first incident, when the subsequent power outage occured in the bathroom we resoved the situation ourselves. The circuit was overloaded due to the amp draw from the blower and dehumidifyer. We removed some items and reset the circuit breaker (which was starting to feel quite warm). Luckily the bathroom was dry not to long after this point and appliances removed. Since the house airflow was interrupted the airconditioner froze over with several gallons of ice. Had to call out a HVAC expert who found the thermostat, filter, fluid level, compressor to operating in excellent condition. Would have liked to have Paul Davis inform of this possibility since temperatures outside exceed 95 degrees this time of the year, would have saved the cost of the HVAC visit and time without air conditioning.
Were unable to contact our project Manager from 3 July until 11 July so situation just stagnated.
When I tried to discuss the details of the work to perform, kept getting referrenced to a website, told I should choose the cheapest estimate, told that he was late for a meeting, told that I was trying to pick a fight with him, told he had to get to a meeting. Our home is a 1904 Vicorian so we are probably more interested in quality as opposed to price and PDR seemed very interested in doing it the cheapest way possible without discussing verbally the details of the repair.
Based on their response to household issues during dryout and difficulty contacting to understanding the details and that fact they asked us to sign a "work completed" document even thought he work had not been completed we opted terminate our relationship with them and go with a different General Contractor for the repair phase of the work.
To sum up....their initial estimate and tear down/dryout physical work was good. Their communication during the dry-out phase and estimation for repair was horrible.... leading to extra cost, extra discomfort and extra delay for us.

They did an excellent job. I would recommend them to anyone. They were fast. The person I was in contact with was in touch with me almost everyday. They contractors were clean, professional, and cleaned up after themselves.

Great experience overall...would definately recommend and would call again if needed. I was very satisfied.