Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

New Castle Installs

Founded 2017 • With Angi since April 2018

4.6

(26) Verified Reviews

Business Details

Phone Number

Address

1560 S Carol St

Meridian, ID 83646

Description

New Castle Installs specializes in high quality products with top-notch installation to increase the beauty and value of your home. We are committed to being the best at what we do, serving clients in the treasure valley area with roofing, siding and windows.

Verified Reviews

A few reviews for this pro...
Brittany F.
1.0
12/02/2022
Our project was scheduled to start in July, but they said it could be as late as August. It is now December and we have decided to cancel after many delays. Additionally, we were told when we received the quote that they would be putting the new siding over the old siding. Although this is not great business practice, we agreed. Within 10 minutes of the install team arriving (note: install team was just scoping the project and not scheduled to start), we were told that the project could not continue as planned and that they would need to rip the old siding off first. They told us it would be an extra $10k to do this. When we asked to cancel, we were told that we were contractually obligated to continue and were threatened with liens placed on our house. Absolutely do not use this company. Very poor business practices.
Description of Work
Siding was unsightly, but functional. We decided to replace before selling.
Category
siding
Darian E.
1.0
10/04/2022
It hasn't gone at all. They were paid over $1500 deposit and were supposed to start over two weeks ago and they have not responded or completed the work. It's very unprofessional especially as we were promised on multiple occasions that the work would start possibly before the start date but definitely on time. Requesting a full refund.
Description of Work
New siding on garage
Category
siding
Sondra P.
5.0
06/16/2021
I thought it went very well. I found the person to be truthful as I knew some of the issues that "should have been found". Provided different options for replacement of the roofing material. I like the newer technology and the better materials. I was given a reasonable discount. I knew other roofing contractors and decided to go with New Castle Installs! Scheduling of the work was completed, and will be done sooner than I expected! I will let Angi's know how all went when the work has been completed!
Description of Work
Inspect the roof and provide a proposal
Category
roofing
Tami F.
5.0
10/01/2020
I met with Jerry Cheney who did a wonderful and thorough inspection of my roof and attic. Wind had removed a large section of shingles and insurance said the roof needed to be replaced. Jerry not only was honest and fair but took his own time and money to come out and tarp my roof since they can't get to the new roof yet. Excellent service and they haven't even started the work yet.
Description of Work
Replacement of roof
Category
roofing
Bob W.
5.0
06/18/2020
Their salesperson, Schuyler Diamond, gave us a thorough inspection and report of the condition of our roof. He not only spent at least 30 minutes on top of our roof taking pictures but also spent at least 45 minutes crawling through our attic area to inspect the condition of the interior roof materials. His efforts gave us confidence of an accurate assessment of the condition of our roof. He then provided a very professional presentation of their roofing products and purchase options. We feel very confident we will receive a top grade product with excellent installation and follow up service if needed. Bob and Bunny Boise, Idaho
Description of Work
Replace roof shingles
Category
roofing
Alison G.
5.0
05/28/2020
I will update when the work is done, but so far, I am so happy. They made sure I could afford what I needed, which was to replace my entire roof, as it is 24 years old! The work is scheduled, but has not been completed; but I am sure everything will be wonderful, as I have been working with Schuyler who has worked tirelessly to make sure I am not destitute at the end of the install! As a single mom of a child with disabilities, affordability, and a good solid home are both so important! Schuyler and New Castle Installs made it happen. Thank you!!
Description of Work
Replaced my roof
Category
roofing
Gary S.
5.0
11/17/2019
Just hired New Castle for our roof project. Salesman very on point about products and our project. Thank you Cliff Robinson. We will update as the project moves forward!
Description of Work
Replace asphalt shingles’s
Category
roofing
Day S.
1.0
07/26/2019
So far, the process has been smooth and professional. Cliff came out to our house and performed a very thorough inspection and sat down with us afterward, outlined his findings, and gave us some great options. Work has not started yet but I will update this review once it's complete. ****UPDATE**** Well, it appears that this company is not as great as I thought. After getting two more estimates, I found that New Castle is WAY more expensive, like by double, over what other companies would charge for the same work. They try to justify their price by saying they are the only ones certified to use these top of the line materials and that no one else will put this type of quality into your roof blah, blah, blah. The fact of the matter is that this is just not true. Cliff is a very good salesman no doubt. So much so that we signed a contract to have New Castle do the job when my initial request was to just get a bid. After his initial inspection (which lasted several hours), he told my wife and I things that were concerning to us regarding our roof, and since we are not experts in this area, we believed what he was saying. Cliff even came out the following day and spent a couple of hours nailing down 4 or 5 large tarps on our roof just in case it rained because he didn't want any more water to get in (more on this below). Fortunately, I kept an appointment I already had with another roofer who came out the following day. It was at the end of the day and Cliff had already been out to put tarps on my roof earlier. One of the first things the guy asked after his initial inspection was, "who put tarps on your roof and why?" When I told him, he just shook his head and said firstly, it wasn't necessary because there wasn't any water coming in, and secondly, it was common "trick of the trade" to do this to make the homeowner believe things were worse than they actually are. He also said that this is tactic used by some in the industry whereby they attempt to lay their claim to the job by starting the "work" and that way the homeowner feels obligated to that company without seeking other options. As a side note to this, I had a claims adjuster from my insurance company come out and he was absolutely appalled that they hammered nails into my roof and stated that there was no justification for this and caused damage which is not covered by my homeowner's policy. I made sure to at least have a 3-day cancellation clause in my contract with them and I ended up exercising that cancellation immediately. I ended up going with another company by the name of Idaho Roofing Contractors Inc. and they just completed the job and I could not be happier with my new roof. Terrific communication, great quality workmanship, and a fantastic price (half of what New Castle wanted to charge!). More details could be given regarding my experience with New Castle such as providing an inaccurate measurement of my roof thus making the job more expensive, and some of the communications I received which were a little off. I cannot comment on New Castle's workmanship but based on my experience with their sales tactics, my recommendation would be to steer clear of New Castle Installs.
Description of Work
New roof installation
Category
roofing
Leslie S.
5.0
04/16/2019
Cliff Robinson is most excellent! What I thought was going to be a simple patio roof repair turned out to be a whole new roof! Cliff was very thorough and went into the attic to evaluate my roof and discovered cracked tresses and evidence of water leakage. And a poor exterior installation from a few years ago. Disheartening as I felt about this news, his photos revealed the damage. I was very roof naïve when I thought I had the front half of the roof repaired a few years ago, never crossed my mind that the "innards" should be inspected as well. Cliff spent a good 4 hours inspecting and explaining what is to be expected from New Castle. The damage was so bad that he even put a tarp on the roof until the installation/repair could be done. He even put my job on first priority giving the severity of the roof. Thank you so much! I know now that I am getting high quality materials and installation. Highly recommend!
Description of Work
Roof repair
Category
roofing
Amanda C.
5.0
03/28/2019
Best quality out there and customer service is amazing. I would highly recommend this company to anyone who is looking for a quality and ethical company. Always on time and extremely efficient, not the cheapest but the absolute best quality for the lowest price. They have integrity at all cost.
Description of Work
A new roof and gutters was installed
Category
gutter repair, roofing
Keri M.
5.0
03/27/2019
Geoff and Ben were very knowledgeable and easy to work with. We definitely are hiring them for this job and 2 others. We have no photos at this time as we are waiting on the weather to start. I am so excited to see our see our new home make over.
Description of Work
We needed a complete exterior paint job on our home and shop. New roof and gutters
Category
gutter repair, house painters
shawna W.
5.0
03/12/2019
My house was originally built in the 70's and has not seen a lot of love from previous owners. I called New Castle and was able to schedule an appointment with Ben and Goeff for after hours! The came at a time that worked for me and went over all the issues and options to fix them! After some issue with financing through the bank Ben came through and was able to get me the financing I needed. I now have my projects (roof, siding, windows and gutters) scheduled and I'm very satisfied with the whole process so far!
Description of Work
The hole lot
Category
gutter repair, roofing, siding, replacement windows
Cindy B.
5.0
02/26/2019
Cliff Robinson and Geoff Buckendorf. These two men were courteous and eager to help. I am Impressed with their willingness to fix an immediate problem the same evening. I hope to do more business with this company in the future. I will be more than happy to provide an evaluation once the roofing job is completed.
Description of Work
Roofing and Gutters
Category
roofing
Claudette W.
5.0
01/03/2019
Having a roof replaced was a messy job. They made sure once they were done that everything was cleaned to my satisfaction.
Description of Work
Roof replaced
Category
roofing
Baltazar G.
5.0
01/01/2019
Geoff Buckendorf who works for New Castle Installs did a great job coming out and doing a detailed inspection of my roof. He found several holes in my roof and came out that same night to tarp my roof and then within 3 days started the roof project. I highly recommend New Castle Installs to anyone who needs exterior remodeling done
Description of Work
Remove and replaced my Roof
Category
roofing
Julie S.
5.0
12/18/2018
Awesome job! The windows are beautiful. The install was completed in one day. I am so pleased! The Windows are so energy efficient now that I actually had to turn my heat down in my house because it got to hot inside. I love saving money!
Description of Work
Window Replacement
Category
roofing, replacement windows
Katie M.
5.0
12/18/2018
This place did a fantastic job installing all the windows in our house. The installers where very friendly and answered any questions we had. The windows they installed for us made a huge difference in the temperature of our house. I would reccomend this company to anyone who needs someth 6i ng installed in their house.
Description of Work
Windows install
Category
replacement windows
Dana G.
5.0
11/29/2018
We just started but....so far, so good! Cant wait to do business. Everything is sounding great!
Description of Work
New roofing project
Category
roofing
Lorne C.
5.0
10/24/2018
They did a great job on are roof great people to trust that they did at the end i love the roof
Description of Work
They did are roof
Category
roofing
Barbara P.
5.0
08/07/2018
very timely and efficient, answered all my questions and very good clean up.
Description of Work
new roof to replace old roof
Category
roofing
BYRON P.
5.0
08/01/2018
Went VERY WELL! Price and quality of work was top notch! Very attentive to all of our needs! Thank you!
Description of Work
Brand new roof
Category
roofing
Geoff B.
5.0
06/09/2018
I have been in the construction business my whole life and I have never had a company like new castle handle everything so smooth. New Castle has the best roofing system in America. They are not the cheapest, but the pride they take in there work is truly the most important.
Description of Work
Roof was replaced
Category
roofing
Ben F.
5.0
06/08/2018
Had multiple bids, and found New Castle to be the best price in the valley for a GAF weather watch system. Punctual, efficient, and clean, and the customer service was amazing.
Description of Work
Tore off old Roof and Replaced with New!
Category
roofing
Phil W.
5.0
05/29/2018
Unbelievable attention to detail. With a crew that was punctual and diligent in everything they did. I would recommend New Castle Installs to anyone looking for quality work done in a timely manner by a team of professionals lead by a fantastic owner.
Description of Work
Removal and Replacement of Roof with Ventilation.
Category
roofing

Service Provider Response

Thank you for allowing us to beautify your home! Your home already had so much character, we were so happy to add to that! Thank you for taking the time to send in a review!
Derek R.
5.0
05/18/2018
It's amazing, beautiful. They did a wonderful job, they were in constant contact with us. Very helpful, fast and a great clean up. Echo the project manager was awesome!
Description of Work
They took off old roof and installed a new roof.
Category
roofing

Service Provider Response

Thanks for making us part of your project. The before and after results are amazing! We appreciate your business and taking the time to review us!

    Other local Pros in your area

    Sublime Contracting

    We love to work with customers to make the most out of their home or business space. Specializing in remodeling and flooring we have qualified staff and access to contractors to handle almost any job. We also supply products such as our resurfaced concrete floors that most contractors in the valley are simply unable to provide. Let's talk and see if we're right for you.  

    Angi Certified

     Reid Painting LLC

    We are a family-owned and operated company. Licensed and insured. We have been in business since 1997. Specializing in exterior commercial, residential, and agricultural. We offer free estimates. We only use the best materials available.  

    Angi Certified

    Offers Coupon

    Master P Painting

    We specialize in interior/exterior and and kitchen cabinet painting services. We are a BBB A rated business that is licensed and insured here in Idaho. (RCE-56198) We do what we say we are going to do by: returning calls the same day, by providing an estimate within 48 hours of contact and being able to start and complete your project in a timely fashion. We offer Senior and Military discounts. We use Sherwin Williams and Rodda premium paint products. We pass on our Sherwin Williams paint discount to the homeowner. We are offering a $500 savings on any interior or exterior project (including kitchen cabinet painting) over $1,750. All work is guaranteed! PAINTING WITH A PASSION www.paintingwithapassion.com  

    Angi Certified

    2022 Super Service Award

    Business Highlights

    Women Owned & OperatedWomen Owned & Operated
    Family Owned & OperatedFamily Owned & Operated
    Emergency Services OfferedEmergency Services Offered
    Licensed
    Trade License Number
    RCE-46506
    Trade License Locale
    Idaho
    Trade License Authority
    Idaho Contractors Board
    Trade License Expiration
    01/17/2023
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Visa, MasterCard, American Express, Check, PayPal, Financing Available
    Senior Discount
    10%
    Emergency Service
    Yes
    Warranties
    Yes

    Services Offered

    Asphalt roof repair or replacement, siding repair or replacement, gutters, windows, bathroom remodels

    Services Not Offered

    We do not offer painting.

    Frequently Asked Questions & Answers about New Castle Installs

    How is New Castle Installs overall rated?

    New Castle Installs is currently rated 4.6 overall out of 5.

    What days are New Castle Installs open?

    New Castle Installs is open:

    Sunday: Closed

    Monday: 10:00 AM - 7:00 PM

    Tuesday: 10:00 AM - 7:00 PM

    Wednesday: 10:00 AM - 7:00 PM

    Thursday: 10:00 AM - 7:00 PM

    Friday: 10:00 AM - 7:00 PM

    Saturday: Closed

    What payment options does New Castle Installs provide

    New Castle Installs accepts the following forms of payment: Visa, MasterCard, American Express, Check, PayPal, Financing Available

    Does New Castle Installs offer free estimates?

    Yes, New Castle Installs offers free project estimates.

    Does New Castle Installs offer eco-friendly accreditations?

    Yes, New Castle Installs offers eco-friendly accreditations.

    Does New Castle Installs offer a senior discount?

    Yes, New Castle Installs offers a 10% senior discount.

    Does New Castle Installs offer emergency services?

    Yes, New Castle Installs offers emergency services.

    Are warranties offered by New Castle Installs?

    Yes, New Castle Installs offers warranties.

    What services does New Castle Installs offer?

    New Castle Installs offers the following services: Asphalt roof repair or replacement, siding repair or replacement, gutters, windows, bathroom remodels

    Are there any services New Castle Installs does not offer?

    We do not offer painting.