New Castle Installs

Our project was scheduled to start in July, but they said it could be as late as August. It is now December and we have decided to cancel after many delays. Additionally, we were told when we received the quote that they would be putting the new siding over the old siding. Although this is not great business practice, we agreed. Within 10 minutes of the install team arriving (note: install team was just scoping the project and not scheduled to start), we were told that the project could not continue as planned and that they would need to rip the old siding off first. They told us it would be an extra $10k to do this. When we asked to cancel, we were told that we were contractually obligated to continue and were threatened with liens placed on our house. Absolutely do not use this company. Very poor business practices.

It hasn't gone at all. They were paid over $1500 deposit and were supposed to start over two weeks ago and they have not responded or completed the work. It's very unprofessional especially as we were promised on multiple occasions that the work would start possibly before the start date but definitely on time. Requesting a full refund.

I thought it went very well. I found the person to be truthful as I knew some of the issues that "should have been found". Provided different options for replacement of the roofing material. I like the newer technology and the better materials. I was given a reasonable discount. I knew other roofing contractors and decided to go with New Castle Installs! Scheduling of the work was completed, and will be done sooner than I expected! I will let Angi's know how all went when the work has been completed!

I met with Jerry Cheney who did a wonderful and thorough inspection of my roof and attic. Wind had removed a large section of shingles and insurance said the roof needed to be replaced. Jerry not only was honest and fair but took his own time and money to come out and tarp my roof since they can't get to the new roof yet. Excellent service and they haven't even started the work yet.

Their salesperson, Schuyler Diamond, gave us a thorough inspection and report of the condition of our roof. He not only spent at least 30 minutes on top of our roof taking pictures but also spent at least 45 minutes crawling through our attic area to inspect the condition of the interior roof materials. His efforts gave us confidence of an accurate assessment of the condition of our roof. He then provided a very professional presentation of their roofing products and purchase options. We feel very confident we will receive a top grade product with excellent installation and follow up service if needed. Bob and Bunny Boise, Idaho

I will update when the work is done, but so far, I am so happy. They made sure I could afford what I needed, which was to replace my entire roof, as it is 24 years old! The work is scheduled, but has not been completed; but I am sure everything will be wonderful, as I have been working with Schuyler who has worked tirelessly to make sure I am not destitute at the end of the install! As a single mom of a child with disabilities, affordability, and a good solid home are both so important! Schuyler and New Castle Installs made it happen. Thank you!!

Just hired New Castle for our roof project. Salesman very on point about products and our project. Thank you Cliff Robinson. We will update as the project moves forward!

So far, the process has been smooth and professional. Cliff came out to our house and performed a very thorough inspection and sat down with us afterward, outlined his findings, and gave us some great options. Work has not started yet but I will update this review once it's complete. ****UPDATE**** Well, it appears that this company is not as great as I thought. After getting two more estimates, I found that New Castle is WAY more expensive, like by double, over what other companies would charge for the same work. They try to justify their price by saying they are the only ones certified to use these top of the line materials and that no one else will put this type of quality into your roof blah, blah, blah. The fact of the matter is that this is just not true. Cliff is a very good salesman no doubt. So much so that we signed a contract to have New Castle do the job when my initial request was to just get a bid. After his initial inspection (which lasted several hours), he told my wife and I things that were concerning to us regarding our roof, and since we are not experts in this area, we believed what he was saying. Cliff even came out the following day and spent a couple of hours nailing down 4 or 5 large tarps on our roof just in case it rained because he didn't want any more water to get in (more on this below). Fortunately, I kept an appointment I already had with another roofer who came out the following day. It was at the end of the day and Cliff had already been out to put tarps on my roof earlier. One of the first things the guy asked after his initial inspection was, "who put tarps on your roof and why?" When I told him, he just shook his head and said firstly, it wasn't necessary because there wasn't any water coming in, and secondly, it was common "trick of the trade" to do this to make the homeowner believe things were worse than they actually are. He also said that this is tactic used by some in the industry whereby they attempt to lay their claim to the job by starting the "work" and that way the homeowner feels obligated to that company without seeking other options. As a side note to this, I had a claims adjuster from my insurance company come out and he was absolutely appalled that they hammered nails into my roof and stated that there was no justification for this and caused damage which is not covered by my homeowner's policy. I made sure to at least have a 3-day cancellation clause in my contract with them and I ended up exercising that cancellation immediately. I ended up going with another company by the name of Idaho Roofing Contractors Inc. and they just completed the job and I could not be happier with my new roof. Terrific communication, great quality workmanship, and a fantastic price (half of what New Castle wanted to charge!). More details could be given regarding my experience with New Castle such as providing an inaccurate measurement of my roof thus making the job more expensive, and some of the communications I received which were a little off. I cannot comment on New Castle's workmanship but based on my experience with their sales tactics, my recommendation would be to steer clear of New Castle Installs.

Cliff Robinson is most excellent! What I thought was going to be a simple patio roof repair turned out to be a whole new roof! Cliff was very thorough and went into the attic to evaluate my roof and discovered cracked tresses and evidence of water leakage. And a poor exterior installation from a few years ago. Disheartening as I felt about this news, his photos revealed the damage. I was very roof naïve when I thought I had the front half of the roof repaired a few years ago, never crossed my mind that the "innards" should be inspected as well. Cliff spent a good 4 hours inspecting and explaining what is to be expected from New Castle. The damage was so bad that he even put a tarp on the roof until the installation/repair could be done. He even put my job on first priority giving the severity of the roof. Thank you so much! I know now that I am getting high quality materials and installation. Highly recommend!

Best quality out there and customer service is amazing. I would highly recommend this company to anyone who is looking for a quality and ethical company. Always on time and extremely efficient, not the cheapest but the absolute best quality for the lowest price. They have integrity at all cost.

Geoff and Ben were very knowledgeable and easy to work with. We definitely are hiring them for this job and 2 others. We have no photos at this time as we are waiting on the weather to start. I am so excited to see our see our new home make over.

My house was originally built in the 70's and has not seen a lot of love from previous owners. I called New Castle and was able to schedule an appointment with Ben and Goeff for after hours! The came at a time that worked for me and went over all the issues and options to fix them! After some issue with financing through the bank Ben came through and was able to get me the financing I needed. I now have my projects (roof, siding, windows and gutters) scheduled and I'm very satisfied with the whole process so far!

Cliff Robinson and Geoff Buckendorf. These two men were courteous and eager to help. I am Impressed with their willingness to fix an immediate problem the same evening. I hope to do more business with this company in the future. I will be more than happy to provide an evaluation once the roofing job is completed.

Having a roof replaced was a messy job. They made sure once they were done that everything was cleaned to my satisfaction.

Geoff Buckendorf who works for New Castle Installs did a great job coming out and doing a detailed inspection of my roof. He found several holes in my roof and came out that same night to tarp my roof and then within 3 days started the roof project. I highly recommend New Castle Installs to anyone who needs exterior remodeling done

Awesome job! The windows are beautiful. The install was completed in one day. I am so pleased! The Windows are so energy efficient now that I actually had to turn my heat down in my house because it got to hot inside. I love saving money!

This place did a fantastic job installing all the windows in our house. The installers where very friendly and answered any questions we had. The windows they installed for us made a huge difference in the temperature of our house. I would reccomend this company to anyone who needs someth 6i ng installed in their house.

We just started but....so far, so good! Cant wait to do business. Everything is sounding great!

They did a great job on are roof great people to trust that they did at the end i love the roof

very timely and efficient, answered all my questions and very good clean up.

Went VERY WELL! Price and quality of work was top notch! Very attentive to all of our needs! Thank you!

I have been in the construction business my whole life and I have never had a company like new castle handle everything so smooth. New Castle has the best roofing system in America. They are not the cheapest, but the pride they take in there work is truly the most important.

Had multiple bids, and found New Castle to be the best price in the valley for a GAF weather watch system. Punctual, efficient, and clean, and the customer service was amazing.

Unbelievable attention to detail. With a crew that was punctual and diligent in everything they did. I would recommend New Castle Installs to anyone looking for quality work done in a timely manner by a team of professionals lead by a fantastic owner.

It's amazing, beautiful. They did a wonderful job, they were in constant contact with us. Very helpful, fast and a great clean up. Echo the project manager was awesome!