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MASTER ROOTER PLUMBING
Founded 1948 • With Angi since July 2010
Business Details
Phone Number
Address
280 N BALTIC PL
Meridian, ID 83642
Description
We are available 24/7 365 days a year for all sizes of jobs for any realm of plumbing needs for Commercial & Residential customers. In addition we have our own Master Excavation & Master Environmental business.
Verified Reviews
A few reviews for this pro...
Julie K.
03/17/2022
Terrible! Charging 175.00 just to pee in my toilet! What is up with that! Angry and unhappy customer. Never use this company again!. Charlie Kelley.
Description of Work
He peed in the toilet and that was it. He lied that it was slow running and charged for saying it. They changed 175.00 for just coming out. A big rip-off. Never ever going to use them again. Terrible!
Category
excavators
DIANN Z.
12/22/2021
Austin was professional and on time. He identified the source of the leak and even found a new one, which he promptly repaired. He was clean, organized, and courteous, and made sure I was satisfied with the work. I will definitely keep Master Plumbing on my go-to list of favorite repair companies.
Description of Work
Repair leak under kitchen sink
Category
plumbing
John B.
09/05/2020
Nice folks and friendly. I had them out go diagnose a warning switch activation on septic system since our guy who does our small subdivision septic water treatment was out of town. They diagnosed a bad float switch and asked if we could replace the stop float too. Warning sign #1, but I was heading out of town and didn’t want to deal with it so I said yes. Then they said well you have no power to your on float and so it still doesn’t work. So now we are in for nearly 800 dollars and haven’t even scratched the surface of the problem. They didn’t even check the float for power. Rookie mistake. Could have have been a control board, etc. I assumed they had checked the basics loose wire, power, etc. Master plumbing asked if I wanted excavation to come out and diagnose the wire problem. I’m sure digging to find a short in a buried wire would have been another 1000 so I came back early from vacation and just pulled some new wire. Cost was 50 bucks and a couple hours. Buyer beware. Don’t sign anything till they sign something that says they have diagnosed the problem correctly and your not paying for changing out parts that don’t need to be changed. Probably why I just do most things myself these days if I can.
Description of Work
Septic system
Category
septic tank, drain pipe
Paula R.
12/30/2017
The work done was fair. We had a problem with the charges. There was no senior discount on the bill and when we asked about it the manager said she would take off 2% but when we called to pay the bill over the phone she added on the 2% then discounted the 2% and gave us the full price to pay. My husband spoke to her about this and she finally corrected the bill.
Description of Work
unplug garbage disposal
Category
plumbing
Robert R.
06/07/2016
Karen A.
10/21/2015
steve S.
12/19/2014
Summary: Don't use Master Rooter and shop around for a better price. Our story: We had used Master Rooter (also dba Master Excavator) to replace a septic system, so I had experience with and was comfortable with and trusted the company. The key word there is TRUST. I called Master Rooter early and they were available later in the morning same day, which was important since we were w/o hot water. The service tech showed up and provided me an estimate. Based on my previous dealings with Master Rooter, I trusted them, expected a fair deal and I ACCEPTED the estimate. The work was done (including driving to pick up the water heaters) in approximately 6.5 hours. The service tech was competent, he cleaned up his work area, and the work appears to be well done. The next day, I was talking with a friend and told him about the job and price. He suggested that I was significantly overcharged. That prompted me to due some price checks, and here's what I found. The retail price on the waters heaters was ~$750 (I needed two). Total labor time was ~6.5 hours. Total other parts were ~$100 (a pan, a few copper joints, PVC piping, and an expansion tank). For arguments sake, let's say Master Rooters charges me 30% markup for the tanks and charges $100 an hour for labor. That should have been something like: - Heaters: 2 x $750 x 1.33 = $1995 - Parts: $100 - Labor: $650 - Total: $2745 I was charged $3751 <-- I was over charged by ~$1000. I called and talked with Master Rooter, and was told that they are willing to do nothing. The Service Manager was reasonable and sympathetic, but the General Manager specifically suggested that I "agreed to the price" and he didn't feel any adjustments were needed. I explained to them that I thought that was unfair, we discussed pricing, and that I felt like my trust had been betrayed. They didn't dispute my pricing figures, but either way they didn't care. They have their money. The trust is gone and I will never use them again. Oh, worth noting, I have since checked with another service provider and they would have replaced the tanks (same brand and model) for $2100. And, one plumbing company has an ad on Angie's List now offering water heater replacement for $936 each -- this company is a reputable firms with an "A" rating on Angie's List and 83 reviews. I have no affiliation with either firm. The lessons for me are (a) shame on me for not shopping (b) shop rather than trust and (c) don't use Master Rooter.
Description of Work
We needed to replace two 65 gallon electric water heaters. The existing tanks were ~15 years old, and one had failed (this is what prompted the call) and one was beginning to leak.
Category
plumbing
Service Provider Response
[member name removed], Again I am truly sorry that we have failed to not only meet your expectations but to exceed your expectations. As I mentioned on the phone to you, we do appreciate you taking the time to express your dissatisfaction with our service. This is the best way for our or any company to improve themselves. It is rare that we are not able to send customers away happy and this is truly a misfortune for both of us. I have looked into your service issue again. After review I can clearly see that your pricing and service needs were discussed up front prior to any work being completed. I feel that you received a timely, quality install by a licensed Plumber. I believe that we agree on these details thus far. As for the bottom line... I can't speak for what you get from other places. I would never recommend you use any business that will quote you pricing over the phone. All plumbing jobs & customers are unique and deserve special attention. Always have a licensed Plumber look and give you firsthand information. With that fact in place I do not feel that you are comparing "apples" to "apples" on pricing. Your service was not as “cut & dry” as you made it sound. Keep in mind we are the only company that looked at your job prior to it being completed, had another company physically looked the job over prior you would have been given different figures from them. We are not the most expensive nor are we the least expensive, but we are your best choice hands down for overall service in this Valley. What you get from us that no other company provides is the "entire" package. Our experienced office staff answers our phones 24/7 - we do not use an answering service. Our professional, licensed Plumbers have: all required training and more, they have years of experience, are subject to; pre-employment drug/alcohol testing, random drug/alcohol testing, extensive background check, must have and maintain clean driving record, be bondable, must be clean-cut and follow a strict Code of Conduct. We only hire the best – Honest & Ethical - no exceptions. We provide all technicians with a clearly marked company truck, clean uniforms and proper tools for all jobs. The bottom line is that I would not hesitate to send any of our technicians to my own grandmother's home - for quality or price of job; I know she would be getting the best value available. Again I'm disappointed and sorry that you do not feel like you received your money’s worth on this service. I will work with our management team on ways to better relay information to customers hoping this may help with any future issues. I hope that you may reconsider and give us another chance to provide you with quality service and be the company you deserve and trust. Sincerely LoriCatherine H.
10/28/2014
Jeff S.
09/11/2014
They're responsive and fair priced. There was nothing they could have done to improve the service. I've used them several times.
Description of Work
They fixed a leak.
Category
plumbing
Service Provider Response
Thank you [name removed] for taking the time to post your opinion on Angie's List. We appreicate your business! Thanks LoriTami R.
05/29/2014
The provider was professional, worked quickly, and was conscientious about his work. He even matched the silicone sealant to the house color!
Description of Work
Replaced two outdoor faucets with frost-free hose bibbs.
Category
plumbing
Service Provider Response
Thank you so much for taking the time to share your experience. We also love Jim as an employee and appreicate your business and your feedback. Thanks again LoriMadeline R.
05/14/2014
unknown
Description of Work
Replaced two connections under the house which had burst with the freezes we had over the winter (we hadn't disconnected our outdoor hoses and thus the pipes didn't empty out the residual water and froze). Good service.
Category
plumbing
Service Provider Response
Thank you so much for taking the time to provide us with feedback. Shayne is a great plumber and does a great job for us. We appreicate your business and appriecate you taking the extra time to share your experience with everyone. Thanks LoriEdward H.
04/09/2014
Agency representative was very helpful and knowledgeable. Answered all our questions and gave valuable advice on how to keep our septic in top shape.
Description of Work
Pumped the septic tank
Category
plumbing
Service Provider Response
Thank you so much for taking the time to share your experience with everyone. We apprieciate your business. We also think Rayme is a great employee! Thanks again Lorigary and karen T.
12/07/2013
called for someone to come and pump septic system as it was full again, they were just here in Oct and pumped it, so she sent a tech out in some little truck and charged over $100. to dig in a wrong spot as it was already dug up and then they sent the pump truck out and pumped it out for over $200 again
Description of Work
Pump septic system
Category
septic tank
Service Provider Response
It is unfortunate that we are unable to satisfy all of our customers. We did try to work with [Member Name Removed], and still are very willing to take care of all of their needs. As I explained to [Member Name Removed] on the phone, we feel that we provided the service that was requested per her "recorded" phone call and that was proper for the situation. [Member Name Removed] declined to listen to the recording of her call and declined further service. Sincerely Master Rooter ManagementRobert S.
11/10/2013
Our technician was very professional and informative. He completed an inspection after the clean-out and explained how the tank and drain field worked. He also explained the need for active bacteria and how to maintain the system for proper operations.
Description of Work
He pumped out the septic as requested. Arrived exactly on time as promised.
Category
septic tank
Jeff S.
10/01/2013
Another service provider working in our crawl space discovered this leak, which had been going on for some time (days or weeks), and flooded the crawl space from end to end. I called Master Rooter, who has done service for us before, and they came immediately. They fixed the problem right away.
Description of Work
The main water line connection under our house sprung a leak and flooded the crawl space. Master Rooter came the same day we discovered the problem, and fixed it right away.
Category
plumbing
Sarah S.
06/03/2013
Friendly and courteous.
Description of Work
Called to have my septic tank pumped. He was out near the beginning of the two hour window. He was friendly, explained everything to me, and gave me some tips to help maintain my system. Would recommend to any one.
Category
septic tank
Service Provider Response
We really apprieciate you taking the time out of your busy life to provide us with feedback on our work, and it is always great to hear good things about our employees! We have lots of great reviews for Rayme! We apprieciate your business and look forward to taking care of any future needs you may have. Thanks again!Peggy A.
03/25/2013
First, when I called around 7pm Friday, a person answered! She took my information and contacted the technician (Don). He called to confirm the problem and came within 30 minutes. He replaced the broken pipe and the fittings quickly and professionally. Don also helped with a second problem where we couldn't get the shower head off to replace it. He was able to remove it for us (it was epoxied on there by previous owners!) Anyway, Master Rooter was quick, professional, and solved the problem that was an emergency after hours issue.
Description of Work
Needed help repairing the MAIN water line in the house.
Category
plumbing
Rodney T.
03/06/2013
We had a pipe burst under the house in the crawl space and it was leaking pretty badly. It was in the furthest corner of house of course. We called Master Rooter and they arrived about 45 minutes later. Brian Hughes showed up and you could tell he was a professional and knew what to do. He had the pipe replaced in less than an hour and our water back on. Brian made a very stressful situation bearable and I would highly recommend Master Rooter to anyone in need of plumbing. The fear of possible cost was soon alleviated as it was worth every penny of the $400 dollars to have the piece of mind that my family will have water in the morning.
Description of Work
Burst pipe in the crawl space of our house.
Category
plumbing
Service Provider Response
We really apprieciate you taking the time out of your busy life to provide us with feedback on our work, and it is always great to hear good things about our employees! We apprieciate your business and look forward to taking care of any future needs you may have. Thanks again!Sean G.
02/22/2013
We had a home inspection scheduled for Friday morning at 11am. The previous night we found a small, slow leak in our crawl space which started at some point in the last week. I called Master Rooter, they came out first thing, fixed the leak, and helped dry the wood prior to the home inspection. I HIGHLY recommend this company to do your plumbing!!
Description of Work
Fixed a leaky pipe in my home's crawl space
Category
plumbing
Service Provider Response
We really apprieciate you taking the time to provide us with feedback in regards to your experience with our company, and of course it is always great to hear good things about our employees! Thanks again, we look forward to taking care of any future needs you may have.Elizabeth T.
11/01/2012
Craig did a great job, and was thorough and professional. I have no idea what price such services should cost, as we had never had this done before. The $3,200 was just for the plumbing costs. And it was a shock to see the amount. We were reimbursed for less than a quarter of that amount by the insurance company. We did not have time to have other estimates done as the flooding was unpredictable as we had no idea how long it had been there, nor how fast it was accumulating. So, we felt we needed to be addressed quickly. Perhaps we could have had estimates done, but we didn't do that. Maybe we should get the United Water insurance policy for this type of thing??? I'll be looking into the latter.
Description of Work
As a pool of water was accumulating outside of the house in the grass, where the sprinkler system valves box is located, and upon realizing that the crawl space was flooded, we had to call Master Rooter in the evening, a couple hours after discovering this. Craig came not long after we called to investigate it, the which we very much appreciated. My husband turned off the main sprinkler valve. This caused the flooding externally and in the crawl space to go down substantially by the next day. Craig came a couple days later (delayed because of rain) to investigate further. After a cleanup company came and drained the remaining water out of the crawl space, Craig dug a deep hole around the sprinkler valve box and replaced what pipes needed replacing between the mainline and the sprinkler valves. He found that fittings in the pipes from the mainline from the house to the outside where loose, likely due to roots of the large, matured trees getting in and around those pipes. He tightened those fittings. One of the sprinkler PVC pipes was cracked.
Category
plumbing
Service Provider Response
As much as we would like to take credit for this work well done, I'm not finding you in our records nor have we had a Craig working for us in the last year or more. We would love to earn your business and would be happy to provide you with a free estimate for any future needs you may have. Please feel free to contact us with any questions you may have. Lori 888-9191Amy M.
07/22/2011
My water heater began to leak in the middle of the night, creating a mess in our laundry room. I looked in the phone book and noticed Master Rooter Plumbing's very professional advertisement and that it stated 24/7 service. I called and was surprised to be greeted by a very professional, empathetic woman who worked directly for the company She was very knowledgeable and was able to calm me down a bit. She assured me that she would send a technician to my home immediately. 20 minutes later there was a knock on the door, a plumber was standing in the doorway ready to shake my hand. He parked his van in plain sight so I could see immediately who he was, he was uniformed, had boot covers so that he wouldn't track any dirt into my home and was very friendly and professional. He came into my home laid out a mat on the floor so that he again would not put his tools, etc.. on my hardwood, and began to diagnose the issue. After fully explaining and showing me what the issue was, we agreed that we would need to replace the old water heater. We sat down at the kitchen table and together looked in his price book. He explained to me each option I have and cost associated with them. We agreed on a specific heater and he happened to have on his van! He documented the total price on his invoice and requested my signature of approval before he began the work. He had my water heater replaced within a matter of a couple of hours, he took the old water heater and disposed of it for no extra cost. He also told me if I experienced any problems to please call in and he will come back out right away. He explained the warranty of the water heater as well as the service warranty that Master Rooter Plumbing provides. He also asked me if I'd like him to do a free residential home inspection while he was there. I gladly accepted so he looked at all of the plumbing pipes, fixtures, etc. in my home and gave me a detailed report of any current/potential issues that I have and also which items were in great condition. The report also listed the price it would be to repair each item. Needless to say I was very impressed. When he was leaving he gave me a card that included a coupon for any future service I may need and also noted that Master Rooter Plumbing donates a percentage of every invoice towards 4 great local charities. I can feel even better about my purchase! Thank you Master Rooter Plumbing, from the moment the lady answered my call until the moment the technician left was a fantastic experience. They were very cost effective and I will use them for all of my Plumbing needs as well as tell everyone I know about my experience!
Description of Work
Emergency after hours water heater replacement.
Category
plumbing
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Business Highlights
Emergency Services OfferedService Categories
Water Coolers
Licensing
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
General Information
Free Estimates
Yes
Eco-Friendly Accreditations
Yes
Payment Options
Check, Visa, MasterCard, Financing Available
Senior Discount
10%
Emergency Service
Yes
Warranties
Yes
Services Offered
Complete plumbing services, pumping, septic, sump, grease traps, irrigation lines, Hydro, faucets, sinks, garbage disposals, toilets, water heaters, water softeners etc. Excavation and environmental clean up and hauling.
Services Not Offered
Ask for details
Frequently Asked Questions & Answers about MASTER ROOTER PLUMBING
How is MASTER ROOTER PLUMBING overall rated?
MASTER ROOTER PLUMBING is currently rated 4.4 overall out of 5.
What days are MASTER ROOTER PLUMBING open?
MASTER ROOTER PLUMBING is open:
Sunday: 12:00 AM - 11:30 PM
Monday: 12:00 AM - 11:30 PM
Tuesday: 12:00 AM - 11:30 PM
Wednesday: 12:00 AM - 11:30 PM
Thursday: 12:00 AM - 11:30 PM
Friday: 12:00 AM - 11:30 PM
Saturday: 12:00 AM - 11:30 PM
What payment options does MASTER ROOTER PLUMBING provide
MASTER ROOTER PLUMBING accepts the following forms of payment: Check, Visa, MasterCard, Financing Available
Does MASTER ROOTER PLUMBING offer free estimates?
Yes, MASTER ROOTER PLUMBING offers free project estimates.
Does MASTER ROOTER PLUMBING offer eco-friendly accreditations?
Yes, MASTER ROOTER PLUMBING offers eco-friendly accreditations.
Does MASTER ROOTER PLUMBING offer a senior discount?
No, MASTER ROOTER PLUMBING does not offer a senior discount.
Does MASTER ROOTER PLUMBING offer emergency services?
Yes, MASTER ROOTER PLUMBING offers emergency services.
Are warranties offered by MASTER ROOTER PLUMBING?
Yes, MASTER ROOTER PLUMBING offers warranties.
What services does MASTER ROOTER PLUMBING offer?
MASTER ROOTER PLUMBING offers the following services: Complete plumbing services, pumping, septic, sump, grease traps, irrigation lines, Hydro, faucets, sinks, garbage disposals, toilets, water heaters, water softeners etc. Excavation and environmental clean up and hauling.