DaBella - Boise (Windows)

They were very patient with my elderly mother and answered all her questions.

Stay as far away as possible. So many issues: Lied about the need for new siding, (verified by two independent contractors who inspected the property before the old siding before it was removed). Used high pressure sales and scare techniques against my elderly mom who was coerced into signing the contract. Missed the installed date with no communication. When we requested to cancel because they miss their install date by 2 weeks with no sign of them starting the job, they showed in their contract where they keep 50% after 3 days of signing the contract. Impossible to get in touch with anyone but the sales reps who just say they don not have contact with the installers. Was told that we would be able to get a partial refund for all of the trouble we had but that was just another lie. Lastly installed 5 weeks late during the middle of winter but pretty much had to let them or they would legally steal $25,000

We had our roof redone in 2021 and we then had to get an appraisal done in august of 2021. come to find out the wood beneath the roof that was replaced was completely rotted out. we have been told countless times that someone would reach out, then the owner said they would but then they had medical problems. we have never been contacted. we will never do business with them again. they were just in our area advertising siding, I will be sure to let every neighbor of mine to not do business with Dabella. this makes me sick, that the business thinks it's okay to charge outrageous prices and yet I get no contact back. word of mouth is everything and I will be sure to let as many people as possible know how this business is ran. so dis and disgusted

WORST CONTRACTOR IN BOISE! Never do business with DaBella. The new manager of this DaBella franchise, Dustin Christensen, is a con artist and a compulsive liar. Tons of aggressive sales tactics, fake smiles, and a totally disingenuous company. Ever since Dustin took over, this company has gone totally downhill. He likes to talk to you alot about football to sell you the stuff, he puts on a fake smile, but he is completely fake and dishonest and once you sign the contract with this demon, he stabs you in the back. We are out of over $100,000 and have tons of broken and low quality windows because of DaBella.

Signed contract with great salesman on 11/29 then found out the next day the company I was contracting with also did windows so I asked him for a bid and he gave me a better deal. I called DeBella the next day to cancel my contract (less than 12 hrs later) they said they would make a note on my account for the cancellation, and have the general Manager call me about the cancellation. I also printed out the contract Form and sign, signed it for the cancellation so that it was done within the three days and mailed it that day to DeBella, So that they would have both verbal and written cancellation confirmation. By December 5 I was still getting emails and texts confirming my Window project, so I called the office again. I ended up speaking with someone different different. There were no notes on my account regarding the cancellation so this gentleman said he made notes on my account once again and that the general manager should be calling me regarding the cancellation. I reiterated that I also sent in the signed document regarding the cancellation within the three days that I had been allotted. It has now been 12 days since I canceled the contract verbally and written and my account has now been debited for the deposit over $1800 and I still have not heard from the general manager , I called the office again and informed them I want Money credited back. She made more notes on my account escalated the email supposedly that the general manager would contact me today Regarding my cancellation once again, itâ s now well past the end of business, and I still have not heard from the general manager. I will never contemplate doing business with this company again no matter how amazing the sales people were.

Very professional ??

Dustin and Troy were amazing. Enjoyable company and made sure we were 100% satisfied before asking us if we were happy with the project plans. No pressure to do anything we didn't feel comfortable with. Very happy.

Project Task: Install or Replace an Asphalt Shingle Roof & Windows Installation. We have not had our windows installed yet, but I believe they will be great. Josie Layton explained about the company, what to expect during the estimate, and what they do. She was very friendly and courteous and showed great excitement with her job and the company. Dustin Christensen and Brodie Davis have been awesome and made multiple trips to our home which is a couple of hours away to make sure that we were getting exactly what we wanted at a price we could afford. They all made us feel like more than just another customer and spent lots of time talking and actually getting to know us. The only drawback is that Dustin and Brodie are Raiders and Chiefs fans.

Chuck M. came to our home and sole use the windows. Everything happened as he told us it would. From the installers contacting us to coming out and doing the measurements for the windows. Even the Financing. ended up with a slightly higher interest rate but was warned it could happen. They worked with us on the down payment, and the installers from Alside went above and beyond for us. I am so glad DaBella is who we went with. Everyone in my house loves the new fog window in our bathroom.

Sales team comes with the inspection, very friendly, want you to make your decision quickly. once I did, things really rolled, they actually did it before the scheduled time.

I feel I should have been given time to get some estimates, made it sound like they are the only ones with gaf but found there are others in area that use the gaf. Felt I could have gotten a better bid with someone else. The roof looks ok but due to cold they say it does not look fully flat and not curled. Workers did not talk much and worked, got it done in 2 days before the rain, left some of the stuff they moved out of place, not sure can find my lights posts they left in the ground when pulled out, already had lost one myself. had to ask for help to put things back on the porch for different worker helping. I think the problem was that one worker did not speak any English when we told this person what needed to be moved back. The roof looks good as we can tell since it is a 2 story house and can not really look it over to make sure pipes and all that had new covers put on. Time will tell if the venting will help with utilities.

They broke my front porch light did not report it to me. They did at least clean up the mess but still I'm the one that has to have a new light installed.

Kent was awesome explaining all of the process.

Kept their schedule and kept us informed as the project progressed. Courteous workers and the salesman, Richard was very professional and friendly. Reported damage but now found it to be the loss of some gutter helmet and the nailing of the end guard to the roof which destroys the function of the guard. The end piece was missing so instead to telling me they just nailed the end to the room instead of keeping with the functional design of the gutter. No satisfaction and a hassle when first reporting the initial problem as seen at that time.

Great people, from salesman to guy who measure & the installers!! VERY Pleased !!

Had some difficulties with the amount of time it took to complete the project. Part of the reason for this was the extreme amount of work needed in our city because of hail damage. The roof is beautiful.

Signed the contracts and loan paperwork in September of 2017. STILL waiting for the job to be complete. Windows took forever to arrive and one had a broken glass. Windows did not have the full screen that I paid for. Broken glass replaced finally last week. Still waiting on the screens. Yup 1 FEBUARY 2018! REVE is a organization that sub-contacts everything out to local contractors. REVE communication to said contractors appears to be just as bad as their communication to the customer. Initial the window and roof sales people told me that all this work would be done before November. I told them before I signed anything that I could wait until spring if they JOBS were not going to be complete by then. They both told me that they would be done! NOPE roof was put on 10 - 13 NOVEMBER which meant the contractor had to deal with an Ice covered roof. Windows went in DAMAGED in December. Constant calling them to get status. Had so many different supposed dedicated customer service reps.... Seems they all either got fired every 2 or 3 weeks or quit. Not sure which? Would not recommend this company to my worst enemy.

Reve was wonderful to work with! Kent Shannon took amazing care of us and our property. Every wrench that was thrown into the experience was handled graciously and professionally. Every question was answered quickly and gave us comfort in the amount of knowledge provided. We highly recommend this company and Kent especially!!

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Sales team is great and helps put you at ease through the process. Customer service and resolution to issues is painstaking!! No communication between sales rep and construction crew. When inquiries or communication needed the sales guy would just state-"tell the crew". For the money spent we did not want to "tell the crew" anything and expected sales guy to rise to the occasion since he wrote up bid and was in our home helping going through details of the job...Our air conditioning line was cut killing our air conditioner on the hottest day of summer in July 2016. We got an apology after calling customer service for over a week. Finally emailed sales guy copies and was going to take care of it....Kept up with customer service and providing copy of receipt and inquiries for status took weeks. Received reimbursement for the cut line for AC in December 2016. Rain this last week was beautiful. Our gutters for a year leak and are worst than the ones on the house for 20 years we replaced. Disappointed with the gutters and tons of regret. Roof is beautiful and seems to do what it needs to! Hoping if ever need to use the warranty it won't be as painful an experience as it was to get things done in other areas.

The salesman was great and we felt really good about choosing them. The work was done efficiently. Several things happened at the install that were troublesome and we wanted to discuss it with the company, but no one will return our calls. The attic fan that vents hot air from the attic was removed and thrown away, and several strips of the roof were left open as a new style of venting, much to our dismay. We were not asked if this would be OK. Tarps were laid by the side of the house and many stalks of flowers were destroyed. My dad grows these flowers to sell to local florists. He just wants an apology or acknowledgement of the problem. A lot of bent nails were found around the yard and driveway. These are all things that needed to be acknowledged by the company but no return call. We have given up, and we will not be suggesting them to our neighbors. Several have asked and gone with other installers after hearing our story.

The sales team was very professional. We are looking forward to our new 50yr roof.