River Rock Roofing and Construction, LLC

Do not use RRR. Like others on this list I chose RRR due to their prices, ratings and initial responsiveness last December. The team was good, the roof looks great. BUT, here is where the problems started. They never provided me with a receipt. They did not install the attic fan as promised. They DID NOT PAY THE MATERIALS SUPPLIER. They have been non-responsive since January. I got a call from the roofing supplier to say they are putting a lien on my house because of RRR.

Do not work with River Rock Roofing, we hired them to do some commercial repairs, they then subcontracted to another company. Upon them being paid they continuiously have told the other contactor that performed the work that they were not paid. It is now almost 4 months later after paying them, and they have still not paid the contractor who actually performed the work. Very unprofessional.

We chose RRR due their competitive price and high ratings. Phil came promptly to give us the bid and quote. The job was done well, the final result looks good. Now for the problems we encountered: On the bid they missed a section of the roof (it was in the shadow on the satellite image) and under calculated the roof area about 250 sq. ft. I noticed a large discrepancy in comparison to the other bids and pointed out the miscalculation. He stuck with the quoted price, which was very nice of him, but this may have lead to the next problem. The job took a day longer than was estimated because they ran out of shingles on the last day. They were unable to get more that day, which added another day and it rained that night. Maybe they were trying to watch their overages & margins due to the miscalculation. We had to do a lot of touch up paint on the exterior of our house after they were finished. There were several tar spots & scrapes on the walls. The gutters were all scratched from them throwing the old shingles down. This was very disappointing as we just finished painting our house. Thankfully we still had some extra paint that matched, but I had to do all the touch up. Undoubtedly there are ways to be more careful and not damage the customerâ  s house when removing shingles. It would have been nice if they noticed it and offered to do the touch up paint. During the verbal quote we were told about their 10 year warranty, but it took 25 days to get the document by email. We were beginning to wonder if we would ever get a written warranty. They asked for the second (final) payment on the day they ran out of shingles and were supposed to be finished. We waited one more day until the job was actually finished to give them the payment. I expected to find the final invoice in the door where I left the check or to get an email the same day, but it took another 25 days to send it by email. We had to remind them to a couple times.

They did the job as agreed on but made a mistake on paying them, still waiting for a paid receipt and a warranty statement probably wont use them again because of this

They kept me informed,and he addressed any concerns I had.

Overall RiverRock does good work at a fair price. They'll go the extra mile to make things right!

Phil and his crew are very dedicated to doing a quality job at a fair price. They work hard, were courteous, and aim to please their customer!

Phil is very friendly, professional and true to his word. Work was done on time and done right. I would recommend Phil and his team to anyone.

Best job ever

They did a great job and were able to complete the job in a timely manner.

Immediately responded to listing. Quote was quick, coming in at midrange amongst 5 other quotes. Work completed on time and on budget. Crew was curtious, professional and, frankly, worked their tails off! Can't speak to warranty work yet but Phillip is aware that "I know where he lives!" LOL ð

Good work.

RRR is great. They did an excellent job on getting my roof installed. The quality was top-notch and the crew was excellent. RRR offered the most competitive pricing compared to other companies in the area. The owner is very responsive, transparent about pricing and will get your project done quick, with professional quality. Highly recommend.

We were really impressed with Phil and his crew. They are very hard workers and take pride in their work. They did a great job!

Very responsive and great communication during the entire process. We will gladly re-hire when needed.

Communicated well during scheduling snd completed the project as specified.

Personable man came to look and offer an estimate. We were well pleased.

Very personable promising to follow up should we have future issues