Sermon Service & Electric

1-No estimate was given. 2-The electrician seemed to be either going as slow as possible or didn't know what he was doing. 3-He took 9.5 hours to remove two light fixtures and install a ceiling fan and fixture. 4-He left twice and when I went outside I found him sitting in truck. He didn't itemize bill so I have no idea if he charged me for the time he was sitting in truck. 5-Dry wall crew felt he should drill holes for new fixtures before they started so they could fill in if hole was too big. However electrician insisted on drilling after the dry wall was finished and painted. 6-Hole was too big. 7-After the light fixture was installed he told me to take it down and use a ceiling medallion to cover up the hole. I asked if this would mean I would have to unwire and rewire, he said, "yes but it's not hard." 8-He didn't itemize bill. 9-He asked me to make check out to someone other than Sermon. 10-He told me I should get my husband to take some electrical courses so I don't have to pay for service in future. I'm not married.

unknown

They were accommodating, easy to work with, and they god the job done quickly. They also gave us a discount.

They worked with us on the location of the unit and most importantly did not try to oversell what we wanted.

unknown

They told us over the phone aproximately what it would cost which was very close4 to actual cost. They came out right away and had it done in about an hour.

There was very unclear communications with this company, and the technician did not listen well to what he was told to do. And when we had a problem, it was not well resolved. When we called the company to tell them about the problem, they charged us to fix what the plumber had messed up.