BRADY'S

"I’m sorry the member is unhappy but he has many things wrong. First thing is the Sunroom was $12,000.00 not $27,000.00 and I will show anybody who cares to see it his signed contract showing the price just so you know who is being honest. The first time the member ever talked to me about the siding was after he had another company fix the siding and it failed. I asked him why he had called another company and not notify me that there was an issue. He told me because they were there doing some other work. I sent my contractor out as soon as he had available time and he told me that the siding piece was ruined because so many screws were put in it that had torn out, that there wasn’t enough material to work with. We bought a piece of the exact same siding he had on his house but of course it wasn’t sun faded yet. The only way to make it match perfectly would have been to side the entire house and after a few months in the sun it matched perfectly. My service manager did bill the member for the work because he felt that the siding problem was caused by the work another company had done and not from the work we did. Because we at Brady’s have always gone above and beyond in our 47 years of providing fantastic customer service I called him and told him I would waive the charges because it was possible it was our issue and I will always fault on the customers side even if there is a question as to who caused the problem. I had not heard anything from the member since we fixed the siding until one of my employees’s told me someone came in while I was on vacation and complained about issues with a sunroom but he refused to leave his name and did not want to leave a service call. I can’t respond to some of the things the member states in his letter about the beam and posts as the guy’s that installed the Sunroom were killed in an auto accident in 2006. But I find it odd that he paid the balance due when it was finished if he had issues with it. If the siding came loose again I would be willing to come out personally and see if it is something we can fix or if we need to have someone else do it but the member refused to let me come out. Brad Brady Brady’s C.E.O."