RDI Heating & Cooling

Perfect. The work was top notch, but the cost was higher than I imagine it should have been. I am pleased with the work though and would hire them again.

Phil, showed up to our house on time and seems fairly friendly. He quickly went to work checking our furnace. After about ten minutes he says our igniter and capacitor is showing weak and reccomndeds they be replaced. He also says our heat exchanger is thin and needs to be replaced before it breaks and causes carbon monoxide to flow throughout our home. This immediately scares me, as I am a mother of one small child, and we've all heard the scary stories about families dying from breathing in carbon monoxide while they sleep. (We do own a Nook smoke/ carbon monoxide detector) He recommends an entire new furnace, as ours is 20 years old and "they typically last only 12 years". This is a $2200 cost, but I am willing to pay for it because I do not want harm to come to us or the buyers. My husband arrived home, Phil shows my husband all the "weak" items in our furnace, which none of them are located where he shows. He says, "how this is the worst part of his job, delivering bad news." He then calls the main office to see what he can do on the price. To the person on the other line, "oh wow, that's a good price. Are we even making money off of this? Ok I'll tell him, are you sure?" He hangs up the phone. This immediately comes up suspect to us. We had already read the repeated bad reviews on the company telling their customers to buy new furnaces when they only needed some small $100 part fixed. He says he can install a new furnace by tomorrow for only $1900 and deduct our initial price of $118 down to only $59, but we had to make the decision on the spot. We of course felt uncomfortable about this whole thing and declined haveing any service. We then payed another HVAC company to come out a few days later to look at our furnace. He showed us the readings on his machine, which were nowhere close to what RDI had claimed. He also showed us where each each part was located that was recommended to be fixed by RDI, of course not where RDI claimed they were. This company was more expensive then RDI, but he was honest. He said everything was in great condition and that NOTHING needed to be fixed. He said that just because a furnace is 20 years old doesn't mean it has to be replaced. If well maintained they can last a very long time. RDI BANKS ON THE FACT THAT MOST PEOPLE DO NOT KNOW ANYTHING ABOUT THEIR FURNACES AND TRUSTS THE INFORMATION THAT IS GIVEN TO THEM.

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Good.

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I think they had a good price. Somebody else had to come back and fix something.

A service rep came out to do a furnace tune-up. He then called me in to show me some rust on the venting tube, saying that the furnace needed to be replaced. And he then showed me a puddle on the floor that was coming from my hot water tank, and some "rust" on the tank, and said we needed to replace it too. After he left, I noticed the rate at which the tank was leaking, and thinking about the size of the puddle on the floor, realized that the floor had to have been dry when he got there. Otherwise there would have been a lot more water on the floor. I don't believe for a moment that it just spontaneously started leaking while he was here. I had a trusted handyman come out to look at both pieces of equipment. He said the furnace was fine, and we could easily replace the venting. As for the "rust" on the water tank, it easily scraped off, showing paint underneath---it was not rust. He then explained to me how easy it would have been for the service rep to create the leak, which was what I had suspected all along. So, instead of the $4000-$5000 RDI wanted to charge me to replace everything, we have a $100 repair to the prv, which I should make RDI do for free, but I do not want them in my home ever again. I DO NOT TRUST THEM!

unknown

unknown

The workman arrived on time and was able to assess the issues I was having. He checked my furnace to see if it was going to last and gave me an estimate for a new one. He then cleaned and tuned up my A/C unit and replaced a worn part. Good service and I would use again. The workman, Steve Sayler, did a great job, and was friendly and helpful.

Good

We have had RDI service our Munchkin boiler several times beginning in February of 2014.  The boiler would shut off indicating a problem with the flame igniter or the flame sensor.  They would clean the sensors and the boiler would work ok for a while, then shut off again. Finally in February of 2015, they recommended we replace the boiler at a cost of approximately $7,000.  As you will see below, they obviously did not understand the problem with the boiler.

Before we gave them the OK to proceed with installing a new boiler, my neighbor suggested we call C.E. Oakland Pluming and Heating.  We called and talked to Mr. Chuck Oakland.   He came out and in 5 minutes he diagnosed the problem as a plugged plastic drain line that was causing water to build up in the base of the boiler, eventually covering the sensors and causing the unit to shut down. 

He unplugged the line and that allowed the water to drain out.  The boiler immediately started working again.  Mr. Oakland then said he could completely clean the boiler insides and replace a couple of parts, all for around $500.  We authorized the work and he ordered the parts.  He cam out a week or so later with the parts and cleaned the boiler and replaced the parts.  He sent us a bill for $430, which was at least $70 less than he had quoted. 

unknown

The tech (Brent) was thorough,helpful and informative. I was ready for an up-sell experience after reading some past reviews, but did not get that at all. I will definitely consider RDI for future repair/maintenance.

unknown

They were very responsive.  I had a problem and they came out & fixed it.  I don't know if there were cheaper places to go because I knew their price only.  They have a good reputation and it was not primarily priced.  They told me the electrical thing will cost around $500 to $700, but it was twice that.  Somebody else did the electrical work, but they gave me an estimate that was way up the base.  I set up a long contract with them to inspect my heat pump and my heater.

They were very satisfactory.  They've been servicing our heating and air conditioning units every year.  They put in a replacement fan for the heating and cooling system in the basement.  About a year after they replaced it, it began to have a mechanical grinding noise.  They came out, opened it up and found a couple of screws that had come loose.  They tightened them and didn't even bill us.  I think they've been reasonable with us and provided good service.

When we inquired about replacing our old oil fired boiler with a gas boiler John Spriggs from RDI came to our home and looked at the project, took measurements and pictures.  He returned with an estimate and explained step by step the entire process.  We had the gas line brought to our property and the next day the installers, Jason and Todd went right to work removing our old boiler and installing the new one.  It was scheduled to be a three day project and Pam in the office kept us informed  as to the crew's work schedule.  They were always on time and finished on time.  It was apparent that Jason and Todd were experienced and professional.  It was a relief to have our old oil boiler gone and the new efficient boiler installed just in time for winter.  Warm house, lower energy costs, HAPPY HOMEOWNERS!

The reason I said no is because they tried to "push" a new furnace instead of simply  replacing the bad part.  They also tried to convince me (low pressure) to replace a couple of other parts which are still working.

They're very good. They had to fix work that another company did wrong & they did a great job. They were very professional.

They specialize in geothermal heating. They have installed on in my home. They are good at the work they have done so far. They have to come back to hoook it all up.

We had a discount coupon for RDI due to the fact we were newcomers to Idaho and had just purchased our home.  We were very pleased with the service and will have them come out each year to inspect the furnace.

UPDATE 3/11/14
Never have I been so disappointed with the end result of a major purchase.  RDI , in an effort of pacification, installed a whole house humidifier.  It, too, was installed incorrectly and we are back to using our dependable 5 gallon humidifier.  We have, of course, changed to a different heating contractor to maintain our system.  They have, in the past year, sent out two service people.  These professionals have called our $11,000 heating system "slapped together" and "hap hazard".  I can in no way recommend RDI and can strongly suggest that they be avoided at all cost.

UPDATE 6.25.2012
Issues continue with new heating system.  RDI, while responsive, has been rather patronizing.  It is my belief, and the belief of the guy at the electric company, that, if the heating system was functioning properly, my electric bills would not have been so high last winter.  RDI assures me all is well, the system is working properly.  After some threats to remove the new system, RDI agreed to have a manufacturer's rep take a look.  The visit from the rep prompted more work on our system.  It has been over 9 months, I am very frustrated and not a happy consumer.


I had a free coupon for an RDI furnace inspection and decided to take them up on their offer...

The service tech showed up, frowned and called in a second opinion.  Second opinion quickly arrived and proceeded to condemn the furnace.  As we had JUST moved into our new home I was distressed, to say the least.  ( WARNING -Do Not hire Vince Vargas Inspections to inspect your home pre-purchase,  Vince totally missed the fact that the furnace needed replacing.)

RDI set us up with a new & efficient heating system.  Installation took two days.  The installers were friendly, professional and cleaned up well after themselves.  RDI was very good to be certain that we got all available rebate monies, a big deal on such an expensive purchase.

There have been some issues with the new system along the way.  RDI has been very responsive.  They are a helpful, professional and friendly bunch who have really seemed to go the extra mile.   I would not hesitate to recommend them or to use them again.

RDI did a great job.  They gave us a great price for all the work they did.  We were doing a home renovations at the time and made the effort to work around schedules.  The furnace was off balance after installation but they came out first thing the next morning and it has worked great since.  There product and service is top notch and we would use them again.