The Warming Trend LLC

If I could rate them -10 that would be too good. Communication is non existent. I feel that I was overcharged for the product. The mini split quit working with in the first 2 weeks of turning it on and trying to get it repaired was an exercise in futility! The woman scheduled the service and then no one showed up for 5 days. I called several times leaving messages and even emails but no answer. Finally someone came and replacement parts needed to be ordered. Another 3 weeks without communication went by. When I finally got in touch with the company I was informed that the part had arrived and that someone would be out the next day to install. Would I still be waiting if I had not called??? Probably! This project was started in early Oct and not finished until the last day of 2024! I had 3 inspections done and failed. When the repair was complete I asked if a reinspection would be completed and was told "I don't care if it gets inspected, I don't like the inspector, he failed us". When I stated it failed inspection because it wasn't working he said "well it is now". I just hope it continues to work, since it cost me a boatload of money, lousy service and I never want to have to deal with this business EVER again. They are the worst!! STEER CLEAR! JUST SAY NO!!!!!

Warming Trends oversold themselves with regard to there ability to perform more involved jobs. It appears that they have inexperienced help performing jobs which require skilled labor. In addition the aforementioned folks were to a great extent unsupervised. Our job was halted when it became apparent that the workmanship was not what one would expect from a professional outfit. Mistakes included incorrect measurement if the framing recess in fireplace to accept a TV hanger. This after providing written line drawings for the TV hanger. Installation of stone work was no less then armature. Communication was very bad. Contacting Warming Trends was difficult at best, phone calls were either not picked up or messages not returned. E-mail was seemingly ignored. Event texting them was hit and miss. This included missing appointments with county building inspector. Doing business with these folks was an unpleasant experience and would not recommend them for anything that requires any type of workmanship or skilled labor.

Slow to respond. Showed up with calling as directed. Horrible customer service. Will not respond to warranty repairs in a timely manner. Seriously contemplating legal action.

They were extremely reasonable for what they did, the quality, service and product were great. They were extremely good.