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Perfect Plumbing, Heating and Air
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
A1 Plumbing and Perfect Air provides repair, replacement and retrofit services for all your plumbing, heating and air conditioning needs 24 hours a day, 365 days a year. Our technicians drive fully stocked service vans which allows them to complete repairs very quickly and in one trip 87% of the time. Our technicians also receive, on average, 74 hours of training each year. This allows our team of experienced professionals to be able to quickly diagnose and solve nearly any problem. Pricing and Fee structure: We charge a $39.00 dispatch fee for plumbing calls and a $79.00 diagnostic fee for heating and air conditioning calls. Our technicians will come to your home, evaluate the situation and provide options with upfront prices to solve the problem. We price our services by the job or task, not by the hour. The reason we price this way is because we believe our customers should know the total cost before the work begins so they can make the right decision for their situation. We don't want any surprises after the work has been done. More information about A1 Plumbing and Perfect Air can be found at www.a1plumbingboise.com or www.perfectairboise.com.
Business highlights
Emergency services offered
41 years of experience
Services we offer
Plumbing, and replacements., heating and air conditioning maintenance, repairs, service
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.178 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 58% | ||
| 18% | ||
| 8% | ||
| 9% | ||
| 8% |
Showing 1-25 of 78 reviews
Joel S.
Jun 2023
knowledgeable and considerate. JD gave me good info in maintaining my HVAC system
Shane M.
Dec 2022
I feel like Perfect used the fear tactics of a failed heat exchanger to influence my decisions on more than one occasion. Furthermore, after taking time to evaluate the financing options presented to me, my overall impression of Perfect is that they do not have the best interest of the customer in mind. I had the system replaced by another vendor and after a thorough check of our unit by that company (which I observed) I fell I was misled by Perfect.
Brody A.
Dec 2021
Our water heater broke on Christmas, and was in need off having it replaced ASAP did on online appointment that was confirmed, so figured I was good. Called the morning of the confirmed appoint and said it they were busy and it might be the next day but could do a “firm appointment” for $79. I had been without hot water for two days at this point and assumed it would apply to replacing the water heater so went with it. They then sent out a technician that was unprepared to do the work only came to give an estimate. In the on line request and on the phone when paying the $79 I was very clear I needed it replaced ASAP and believed they were sending someone to do that. They then gave me several estimates the first being nearly $7,000, but did come with a ten year service plan. Finally got down to the non service plan option at $2500 that still seemed steep, but wanted hot water so was willing to deal with it. They then told me it would be a day or two before they could do the work. I told them that wouldn’t work and would find someone else if it couldn’t get done that day. The technician was great and talked to the office and they were able to schedule for that afternoon. They asked for a 50% deposit and said the technician completing the work would call me that afternoon when they were in the way. They came early that afternoon with a crew of 4 and replaced the water heater, the crew was nice and professional and work was done well. They took the final payment and thought we were ok. Looked at my online bank statement that evening and had pending charges for the $79, the $1250 and the total for $2500. I assumed the pending charges for the $79 and the $1250 would go away and would just have the $2500 agreed upon quote. All three charges posted, so I called to have it resolved. Was informed the $79 did not apply and was just to be able to guarantee the appointment that they had already confirmed online, and that wasn’t prepared to do any work. The acknowledged they shouldn’t have charged the deposit and the full amount but would need to call back after talking with management to resolve. They called back shortly and said they would not be reversing the charge but instead be issuing me a paper check and it could be 2-3 weeks before it would arrive. I would not do business them again, crew was great at the house, but business practices seemed like one bait and switch after another. I understand now why they try to lock you into long term agreements before you experience their business practice. I would recommend you look elsewhere.
Rob G.
Nov 2017
They wanted over $400 to clear out the drain line, but I balked after which they offered that if I subscribed to an annual maintenance plan they'd do it for $99, plus $238 for plan. Fine, it gets me seasonal maintenance check-ups and priority scheduling. They did the work, but it still leaked, so I had them out again. They responded promptly and we've had no problems since. On a plan, drain line cleaning is $99, so no justification at all for a $400+ estimate for a drain line run of maybe 20 feet. Asked for quote to replace A/C and furnace system, and got the same feeling of trying to "sell up." When we asked too many questions about system they recommended, we stopped hearing back with promised answers and info. That's too bad b/c we thought it was close to an ok price, but just weren't convinced we needed the system as proposed. They also seemed surprised that we intended to get more estimates. I called on Nov 10 to schedule an annual furnace maintenance visit as part of my plan, and my "priority placement" got me an appointment for Dec 27, albeit with a promise to try to fit me in on a cancellation. The individual techs were all professional and polite, and they resolved the problem. As a plus, a newly hired electrician who came on the original call offered to address an electrical issue I might have since he was here and couldn't really help with the drain line issue. I thought that was smart and mindful of appearances since customers don't like to have service techs standing around. He replaced a 3-way dimmer ... much appreciated.
Denise W.
Jun 2017
A total waste of money
Amy C.
Mar 2017
They were incredibly professional, fast, and competent. The inspector that came to sign off on the permit was incredibly complimentary of this team saying "they always do superb work". It's possible I could have found someone to do the work for less money, but it was worth it to me to pay for exceptional service done right the first time.
GARY D.
Sep 2016
I had an issue with the quality. The workers were courteous. They left the area clean.
Michael L.
Aug 2016
I believe that A1 Plumbing & Perfect Air took complete advantage of my wife - they quoted her $450.00 to install a sink (we supplied the sink), she said yes because she wouldn't know any better, so they installed the sink in less than 1 hour. That is a chargeable rate of $450.00/hr., the HIGHEST priced plumber in Boise. Then they 'upsold' her on 2 unneeded items for an additional $300.00. Do NOT use A1 Plumbing & Perfect Air, they will gouge you and then claim that they told you up front. The customer service agent, Andrea, told me that they are not the cheapest - but you can be assured they are the most expensive. At least get 3 bids, you will see very quickly the difference.
Mike W.
Jun 2016
unknown
Scott S.
Feb 2016
I think they were fine.
Peder K.
Feb 2016
Setting up the appointment went smoothly. The plumber showed up on time. I originally purchased the water softener from RC Willey. Our house is brand new and was plumbed for a water softener. There is even a drain installed near the location (< 4 feet). Considering the following: 1. Plumbed for a water softener. 2. Existing Drain. 3. Customer supplied softener. 4. About 2 hours worth of work. The installation cost was way to high even with the supplied "parts" and two bags (or so) of salt. Allen simply pointed to his book and said this is how much it costs; really? It was ridiculous. I feel like I was taken to the cleaners on this job and was ripped off. It works, visually looks right but it left a bad taste in my mouth (pun intended) once the full cost was considered. I would not recommend this company because I think they are too high priced.
Kimberly L.
Oct 2015
I had multiple problems with the system after it was installed. At one point the fan wasn't working as well as other issues. They ended up having to install a new system because they did not repair it after multiple attempts. It took me demanding that they install a new the system in order to make that happen. I am not happy with their customer service. I wish I had used another provider.
Deborah H.
Sep 2015
The system went in right before Boise was hit with 110-degree weather and I was comfortable with air conditioning for the first time.
Robert O.
Jul 2015
They showed up on time, completed the work quickly and professionally. The follow up with the maintenance has been great and saved us 1000's on an issue they caught.
Calvin K.
Apr 2015
unknown
Response from Perfect Plumbing, Heating and Air
"Thank you for your time and for calling us to help you with your home! We appreciate your feedback and hope you will call us again!"
Gary N.
Mar 2015
unknown
Response from Perfect Plumbing, Heating and Air
"Thank you so much for taking time to provide us with a review of how we did [member name removed]. We definitely hope you are enjoying added comfort in your home with your new furnace. We appreciate and value the opportunity to be trusted with the replacement of the furnace and look forward to helping you with any other projects in the future!"
Jeff P.
Dec 2014
Installation was complete in a few hours. Used quality materials and ran lines and exhaust pipe very neatly.
Response from Perfect Plumbing, Heating and Air
"Thank you for taking time to send us a review. We appreciate hearing from our customers. We value this information to make both our employees and company better as we strive to be the best company out there. Our customers are our top priority! Thank you, Kelli Loftis Customer Service Manager"
Mike T.
Dec 2014
unknown
Response from Perfect Plumbing, Heating and Air
"Thank you for taking time out of your busy day to provide us with a review on how we're doing. We appreciate hearing from our customers and can make business decisions off of the feedback we receive. Thanks again, Kelli Loftis Customer Service Manager"
Linda O.
Oct 2014
unknown
Response from Perfect Plumbing, Heating and Air
"Thank you for completing a review on our company. We've attempted to follow up twice with you via phone; we're concerned you are not completely satisfied with the work that was done at your home. We strive to provide outstanding service on every call and anytime a customer is not completely satisfied it's a let down to our whole team. Please give us a call so we're able to change your experience and ensure you're completely satisfied. Thank you, Kelli Loftis Customer Service Manager"
Marsha W.
Aug 2014
goods.
Response from Perfect Plumbing, Heating and Air
"Thank you for your review on our company. We always appreciate hearing from our customers. We strive to ensure we're providing excellent service to every customer and it's because of customers like you who take the time to provide us a review we're able to measure what we're doing. Thank you, Kelli Loftis Customer Service Manager"
Kent C.
Jun 2014
unknown
Response from Perfect Plumbing, Heating and Air
"Thank you for taking the time to complete a review on our company. We love hearing from our customers and appreciate the feedback they provide us allowing us an opportunity to continue to evaluate the service we provide. Again, thank you! Kelli Loftis Customer Service Manager"
Rebecca F.
Jun 2014
So easy to schedule with! Showed up on time and called prior to arriving. Wore booties in the house. Gave me up-front costs of everything. I had called them for the water heater and the outdoor water spigot that needed replaced. While he was here he asked if there were any other plumbing concerns and I remembered a leak under the kitchen sink that was minor and I couldn't locate - he did right away and fixed that too.
Response from Perfect Plumbing, Heating and Air
"Thank you for your review. We're thrilled that you were happy with our service. We strive to make our customers experience outstanding on every call. We're glad you had an easy time scheduling your appointment. We're open 24 hours a day, 365 days a year so we will always be there when you need us most! We truly appreciate you having us out to service your home. Thank you, Kelli Loftis Customer Service Manager"
Jason N.
Jun 2014
Pre-order made repairs under service contract. They were able to make the repairs the same day I called.
Barbara M.
Jun 2014
unknown
Response from Perfect Plumbing, Heating and Air
"Thank you (Member Name) for the review. We love hearing from our customers! We appreciate the opportunity to service you. Thank you, Kelli Loftis Customer Service Manager"
Diane C.
May 2014
The plumber arrived on time and was very courteous. My issue with this company is that they always try to up-sell me to a very expensive solution to the problem instead of offering and explaining other options.
Response from Perfect Plumbing, Heating and Air
"[member name removed], thank you for the review of our company; we always appreciate customer feedback and take it seriously. Our standard operation practice is that our Technicians should be providing you with multiple different solutions ranging from fixing the issue all the way to replacing it so you can chose the solution that works best for you. If you ever have any questions and/or concerns please give us a call. Thank you, Kelli Loftis Customer Service Manager"
Licensing
State Contractor License Requirements
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FAQ
Perfect Plumbing, Heating and Air is currently rated 4.1 overall out of 5.
Perfect Plumbing, Heating and Air accepts the following forms of payment: CreditCard
No, Perfect Plumbing, Heating and Air does not offer free project estimates.
No, Perfect Plumbing, Heating and Air does not offer eco-friendly accreditations.
No, Perfect Plumbing, Heating and Air does not offer a senior discount.
Yes, Perfect Plumbing, Heating and Air offers emergency services.
No, Perfect Plumbing, Heating and Air does not offer warranties.