Ex-Cello Overhead Door Co
About us
We here at ExCello Door have been serving the Treasure Valley for almost 40 years. We offer a wide variety of door brands and models to suit most all needs. Our financing options are as many others cash, credit cards, checks. Family owned & operated.
Business highlights
Services we offer
Installation and repair of all brands and models, cables, damaged sections, drive gears, hinges, radio boards, remote controls & photo eyes. Industrial Commercial Residential Gates, residential and commercial, rollers, we repair broken springs
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
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"Thank you for taking the time to leave us a review! Let us know if you need anything in the future!"
"[Member Name Removed], Thank you for leaving a review. We appreciate your business."
"Thank you very much [Removed Member Name]! Our family appreciates the time you took to leave us a review. Have a great day and enjoy your quite operator!"
"[Member Name Removed], Thank you for your business!"
"[Member Name Removed], Thank you for calling us. Let us know if you need anything in the future!"
"[Member Name Removed], Thank you for your business!"
"Thank you for giving us such a great review."
"Thank you for your continued business Ileane!"
"Just a note to thank you for taking the time to send in this nice review of our companies work. We are very sorry the color wasn't a true match, but your are right, some times those small samples can make it hard to get the color exact . Thank you for your business."
Mike called me on Tuesday morning, and said the he could meet me around 4:00. He arrived, took a look at the door and adjusted the opener so that it would close. The door had been hard to close, and made a lot of noise. He took a closer look, adjusted the springs, and realized that one of the cables was badly frayed. He replaced both. This door is probably 50 years old. It works great now. Thanks!
"Thank you for sending in the review. We appreciate our customers."
On a Saturday, I used the Ex-Cell website to email detailed information about my situation. Mike contacted me on Monday for more details. He provided me with a verbal estimate the next day.
Mike said he would pencil me into his schedule to do the work the following Monday. Monday came and went, but Mike didn't show-up or call. On Wednesday, he called and apologized for not contacting me. We setup a time for Friday that week (between 9am-12pm).
Mike called me about 9am on Friday morning to say that he had the springs, but not the opener; his supplier did not have the model I wanted in-stock. He recommend a different model (same manufacturer). After some discussion, he said he would check with another supplier in the area. He called back to say that the other supplier had the model that I wanted...same price. He planned to be at my home around 1pm.
Mike and his helper (Anthony) came to my home about 1230pm. They removed the old spring and old garage door opener. And they installed the new springs and new garage door opener successfully. I stayed with them while they worked. They kept the work area clean, they were respectful of my property, and they performed quality work. They finished the install about 215pm.
They showed me how to operate the opener manually, they programmed the remotes for me, and they gave me the manuals. Mike provided me with a detailed invoice.
Mike was friendly and courteous on the phone and in person. Ex-Cello is a small family business, and they are very busy. If you are patient with them, then I think you will be pleased with their quality work.
Recommendations for Ex-Cello:
Don't overbook your schedule.
Make sure you have all materials in-stock before committing to a job.
If you can't make an appointment time range, call customers right away and let them know you'll be late (or reschedule for another day).
Other Notes:
As with any business, I recommend that you get an estimate in writing (good for everyone...in case things change, or people forget...and to avoid misunderstandings).
I also obtained estimates from Action Garage Door and All Idaho Door. I contacted Boise Garage Door through their website, but they did not respond. Ex-Cello's estimate was not the most expensive and it was not the cheapest; it was a competitive estimate.
"[Member name removed], We are very happy that you are pleased with your new doors. We appraicate you taking the time to send in your review."
Licensing
State Contractor License Requirements
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