Cody’s Appliance Repair

"This is your second public review. The outcome of your first review is that you paid ZERO for the repair and got a working washer (see mention below), and you go out and write ANOTHER 1-star review? Wow. just wow. Let's discuss your repair. We have parted ways with this insurance company over this claim as we are sick and tired of big, faceless conglomerates taking advantage of their clients and their service providers. We had a monetary cap so that we can make repairs quickly for our customers without sitting on hold for hours getting an okay to do work. You needed a bleach dispenser. Simple enough. It's a functional part and within our contractual boundaries. We replaced the beach dispenser. The insurance company denied the claim after the repairs were done saying it was not a covered item on the policy. The decision from this point is we either remove the part and you are back to where you were when you first made the call for the repair or you pay for the repair out of pocket or buy new. No harm, no foul. Please tell me just how are we the villains here? How is it we deserve a 1-star review because we were denied payment by YOUR insurance company? My staff sat on hold for literally hours trying to get this claim paid for you. We bought and paid for YOUR part. We paid OUR technician to do the work. And your reply is that we can either come get the part before 7:00 am or after 5:00 pm, meaning we will need to pay our technician to work either before work hours or after work hours because you are feeling put out. My guys work a long, hard day each and every day. I am not a monster to demand that of my team. So our response is you keep the part; you get a free repair. Yeah for you. What we get is to lose money on the part, lose money on paying our technician for the repair, and we lose money on lost hours for our staff spinning their wheels for you to get your repair covered. Oh, and a couple public complaints about how horrible we are. And a very Merry Christmas to you."

"Thank you, [Member Name Removed]. We truly appreciate your review and recommendation. It is greatly appreciated by our entire Cody's crew!"

"[Member Name Removed], thank you for taking the time to review your experience with our company. We are very happy that you found us prompt, courteous, knowledgeable and had the replacement part right in our truck inventory for an immediate repair. No one wants to have their fridge down, waiting for the parts to arrive. We know your time is valuable. We have also provided a one-year warranty on the labor performed and a three-year warranty on the parts provided, which is unparalleled in our community. We stand behind our work and will be there if there is a future failure on this unit. My apologies that you did not find that we gave you good value for your dollars spent and hope that in the future, we might be given another opportunity to prove our worth by giving you continued outstanding service, courtesy and professionalism."

"Dear [Member Name Removed], Thank you so very much for your review, in great detail, showing that there is so very much more to our business than arriving at the home, repairing the item, collecting payment and going on our way. We are a company that is absolutely there for our customers and stand behind our work when we experience the unexpected. We believe that is the mark of a great company; that they honor their commitments to their customers! We thank you for posting a review where it was absolutely not a slam-dunk repair but, in the end, you were satisfied with the service provided. We truly appreciate your support by posting this review on AL."

"Thank you for your lovely review! We truly appreciate your taking the time to post your experience with our company for BBB members to see and your recommendation that our company is one they can trust with their in-home appliance repair needs. It was a pleasure to have been of service to you these many years!"

"Thank you for your review of our company. So glad we hard parts at-the-ready for a quick repair. We appreciate your support!"

"Thank you so very much for your review. We truly appreciate your support by posting this public review for AL members to see."

"Hello. 5 months after our cleaning, we were called back to the home. We found your vent had ben crushed behind the dryer. We replaced the vent material at no charge to you. Thinking that is consideration for your circumstances. Had we crushed the material at the time of repair, you would have noticed a problem right away. I hope this answers your concerns."

"Thank you, for your review. We appreciate you letting others know that everything went as expected."

"Thank you for your review. We appreciate your A rating and thank you for your patronage."

"Why, thank you, [Member Name Removed]. I will pass on the compliment to the boss. I think he is ruggedly handsome, too, and I have the benefit of waking up to that awesomeness everyday!!"

"Hello! We thank you most sincerely for giving us an A rating for your experience with our company. It is most appreciated by the entire Cody's staff."

"We try everyday to be the best-of-the-best, but every once in awhile we hit a snag. I know my general manager went over our cost of doing business, the type of parts that we buy (only from specific, verified sources), as control boards, especially, are tricky business, and our unmatched warranty for our repairs. That said, we refunded your money because we genuinely want you to be happy in the end. We hope you found a satisfactory solution to your problem."

"Thank you. We think it's a smart logo, too -- a letter C or a bolt? It is in the eye of the beholder. We think we are so clever . . . :) We appreciate you taking the time to post a favorable review."

"Thank you! We appreciate your time and review."

"Thank you for posting this review. It grieves me that we were not able to successfully repair your oven but I hope that you are happy and satisfied with the outcome."

"Hello! Thank you for the excellent review of our staff in the office and in the home. It is truly appreciated by our whole crew!"

"Oh, wow. Thank you. 3 great reviews from 3 different technicians! As the owner, I cannot personally go out to each and every home to inspect our work. That is why we love that you have the opportunity to do so on line so all can see how you feel, lumps and all, lol! We appreciate your patronage and hope that we can be of further service to you in the future (although, I am sure you would rather not see US!) Cheers!"

"Music to my ears!!! All the things we like to hear from our customer. Thank you!"

"Hello! Our apologies that I have fallen off on responding to our customer'[Member Information Removed] reviews. The new AL had me a little baffled and stopped notifying me that we had a review come our [Member Information Removed]. That said, many thanks for the lovely review. We truly appreciate that you took time out of your busy day to give us a shout out!"

"Dear Member, who doesn't love an "A" report card. Thank you so much! I am glad you were pleased with our service. We so appreciate your patronage and hope to be of service to you again in the future."

"Dear Member, Sometimes an issue can be pesky. Darned if sometimes the appliance knows we are on the way and is on its best behavior when we arrive! :) That is why we have a 30-day call back for a no-trouble found issue. I am glad we were able to catch it the second time around! Thank you for the positive review of your experience with our company. It is sincerely appreciated by all of us at Cody's."

"Dear Member, I just wanted to update AL members that we did, in fact, refund you for services rendered. There was a possibility of misdiagnosis on our part, and we worked together to resolve the issue with the customer. We stand behind our work always."

"Dear Member, We thank you for taking the time to post a review on AL about your experience with our company. I am so very sorry that you were less and fully satisfied with the repairs that were made to your refrigerator. We were out to your home August of 2014 for an ice buildup on the bottom of your refrigerator. At that time, we extended the drain defrost heater to prevent it frosting up again. This is the most common method of repair for refrigerators, in general. There is a notation that if it reoccurs we should replace the drain tube kit. You called again 14 months later with it frosting again. At that time, we did replace the defrost drain tube kit. Had the second failure been weeks or even a few months later, we certainly would have adjusted the invoice, as for us, it is a continuance of labor, just as if we had never left the home the first time. After 14 months -- over a year of it working as designed, we would consider that a successful repair. As to why he did not replace the drain tube at the first repair, frosting can occur from a door being left ajar or debris getting into the drain tube. We do not replace components unless their replacement is necessary, and we always clean the drain tube during the deicing process. I am unsure what you meant about the technician not addressing hair, etc. You mentioned that it took less time to do the second repair. Our company does not charge by time; we charge by the job, using the Blue Book repair pricing guide. The repair recently was different from the repair 13 months ago, and it involved more skill and expertise necessary to successfully make this repair, as parts were replaced, is why the charges were higher than 14 months ago. If you have any further questions or concerns about the repair made, please do give us a call. We would be happy to talk more in depth anytime. Again, we thank you for making a review for AL."

"Dear Member, Thank you for taking the time to post a review about your experience with our company. I was a bit deflated to see that, by your rating, you have us B's for service and a C for price. In looking at the notes for your service, it seems that you had a loud vibration with your Samsung front-load washer. My technician found no mechanical failure but that you had noted that it mostly seems to happen when you have a single large item in the washer. That will always throw it off balance as there is nothing to distribute the weight in the drum. My technician also installed some padding that you had supplied, to help with the vibration. And all you were charged at that time was our stand service call charge for trip charge and diagnosis, of $89. If you have a moment, I would be so appreciative if you could give me a call to discuss how we can improve what we do to ear that A rating in the future. 208 938-1066. Thank you. Patty H"