BitSmart Corporation

They were recommended by my builder.  Initially the Father/Son trio seemed great.  They were local and seemed to really want to earn my business.  We worked through the plans and came up with options on components and pricing.  When I did a simple google search on the components they were recommending I quickly realized they were way over priced.  Then I shopped a local electronics store and even they were way cheaper.  Red flags starting going up.  They did the wiring and ran everything to a homerun panel.  I ran A LOT of wiring and everything is super tight.  It is difficult to see what is what.  The wires are marked but hard to read and in some cases I simply don't know what the wire goes to because I can't read the writing.  I have asked for things promised to me during our contract discussions (like pictures they promised to take of the wiring) but have not been able to live up to their word.  I get a "it is not our policy".  From a Father and Son operation, really?  If I ask them for help they are likely to charge me some ridiculous $70 charge for driving to my house.  Not exactly the kind of experience I had hoped for from a small local shop. The remote control (harmony) did not really work for half of my devices.  I had to ask them to come out multiple time to fix it.  On one occasion they sent me a link to harmony's website implying I just fix it myself.  Not exactly a great customer experience.  They finally got the remote to work ~85% of the time and that seemed good enough for them and I gave up asking for it to just work correctly.  The sub-woofer they sold me arrived defective and I had to wait until the RMA'd a new one.  They gave me a "loaner" but it was super frusting.  Later in the year I had them install a couple of outdoor speakers in my patio.  Literally two speakers, easy access, to the wires that they installed for me.  I got a bill that included 2 hours of labor plus a $70 bill for "travel".  I don't live in a big town.  It can't be more than 20-30 minute drive.  In all my interaction with this business the response to my emails is very slow.  Some time it takes weeks with me sending multiple emails.  The only time I get a quick response is when I owe them money.  Quality of work is ok, they will push over priced components (which they are a vendor of), they don't seem to care about making the customer happy and good luck getting them to respond after they take your money.