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Zerorez Carpet and Surfaces Cleaning Boise
Carpets or Rugs - Clean at Home, Powerwashing, Exterior Surfaces - Sandblasting,
About us
Zerorez Boise is a customer-oriented company that throws in state-of-the-art carpet, tile, upholstery, and air duct cleaning. We use patented Empowered Water that not only cleans, but sanitizes, and leaves no sticky, crunchy, smelly, toxic residues on your floors and furniture. Your carpet gets cleaner, dries faster, and is soft to the touch, none of that ickiness left behind. Because of our patented ZrWater technology, we don't use the soaps or detergents other cleaning companies HAVE to use, so your carpets (and other living surfaces) stay cleaner longer, and aren't toxic to you and your family. We have been servicing the Treasure Valley and surrounding areas for 11 years now, and are excited to continue growing and serving our community.
Business highlights
13 years of experience
Services we offer
Air Ducts, Drapes, Granite, Oriental Rugs, Stone, Tile and Grout, Upholstery, We use our patented residue-free technology to deep clean Carpet, and Concrete. We are also the ONLY Woolsafe Certified Service Provider in Idaho.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.793 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 8% | ||
| 8% | ||
| 0% | ||
| 1% |
Showing 1-25 of 93 reviews
Kyra K.
Jul 2025
My biggest issues: Possible mold and damage to floorboards due to cleaners, damage to furniture, major inconveniences to the household, and no follow-up on resolving issues. The first cleaning left the floor soaking wet and required us to call them out again to fix it after 4 days (pictured). This caused a musty smell, and possibly damaged the floor underneath (we will be looking into that). The second cleaning sucked up the water, but then left a heavy cleaner smell throughout the house and did not remove the cat pee smell. We paid for nothing but a week of inconvenience with loud fans, furniture moved everywhere, and multiple tries to reach out and get this resolved. I vacuumed after the second cleaning and came away with a full container of dirt and debris, so I don't believe they cleaned anything (pictured). Other service disappointments: Unprofessionalism. On the first cleaning, I was discussing charges and final instructions with the cleaner. As we're talking, he stops and looks at the box of donuts on my counter and says "Oh, Krispy Kream. Mind if I have one?" Before I even answer, and as I'm saying "Oh, actually there are only two left and my husband hasn't had any," he's opening and reaching into the box to grab a donut. I gave him a cupcake we had next to the donuts because I felt so awkward about the whole exchange. A minor issue compared to everything else, but still worth noting. I wanted to give Zerorez a chance to fix the mistakes before I left feedback/reviews, so I called multiple times. I was told that customer service couldn't do anything and that HR or the boss would call me back later that day. I received no call back that day, or the day after (today). I have had too many inconveniences and possible major expenses caused at this point. I have shared my experience with family and friends, and now will be sharing this post on all public review sites to warn people of the damage and unprofessionalism of this company. We will be examining the floor, and I will reach out to them again if we find any further damage.
Celia H.
Apr 2019
Have used twice and will again. Need I say more?
Response from Zerorez Carpet and Surfaces Cleaning Boise
"Thank you for your review!"
Janet S.
Jun 2018
Ok. Expensive without great results. Paid extra to remove pet oder and oder remained after cleaning.
Amy E.
Feb 2018
professional and thorough
Kent P.
Dec 2017
First off, I have been very happy with having my carpets cleaned by Certified Cleaners for several years now. But after hearing Paul J go on about Zerorez for awhile now, I thought I'd give them a try. During my initial call, i was adamant that I would not be able to move some of the furniture due to a shoulder injury and was told they would be happy to move whatever was needed. They were very easy to work with on scheduling service and very friendly. On the day of the service, a young man showed up to do the work. As I was taking him around the house, I found that he had been with Zerorez for about 4 months and was just out of the Navy. He was very curious and friendly to speak with. When discussing the moving of some furniture he was agreeable but told me that he didn't have enough sliders to place under the couch and love seat to do the job. He asked if I had any. Luckily I did have a few. As it turned out, I was needed to help lift the furniture so he could place the sliders. With my shoulder problem, that was not what I was hoping for. He also didn't have enough of the Styrofoam blocks to put under the legs of the furniture after cleaning. Again, luckily I had a few that were left from our last Certified cleaning. When setting up the appointment, their office person asked that I vacuum the carpets before they arrived since they do not vacuum. I immediately caused me concern because I was use to the cleaning firm thoroughly vacuuming before they started applying the steam/water. Certified really brags about their vacuum system as being of the highest quality and effectiveness. Our personal Hoover, is fine but it's not a commercial grade vacuum. Once the young man started with their cleaning system, I felt the job went quite fast overall and was wrapping up fairly quickly. I was use to more time being spent in each room that what I experienced from Zerorez. Not fully understanding their system I thought it must be so efficient that they didn't need to spend much time going over the carpets. The following day, I just didn't see much in the way of what I've come to expect with Certified, were it looked more obvious that the carpets were cleaned. To me, it just appears like they got a good vacuuming but the higher traffic spots just didn't seem much cleaner to me. To Zerorez's credit, they got back with me when I gave them a less than favorable review on their survey. They called and left a message for me to call them back. I decided, because we had company coming, that I'd just accept their job and move on. I did receive a follow-up questionnaire that prompted another interaction with them. They did offer to return and repeat the cleaning but I didn't want to deal with furniture moving again and chalked it up to a "one and done" experience. I'm sure others have had much better experiences. Maybe it was just the newness of the young man that was here and possibly a lack of training. There certainly was a lack of equipment needed to move furniture and pads for under furniture legs after cleaning, which caused ua to keep furniture off the damp carpet for a day and my wife and I (with a bum arm) to move the furniture back.
Response from Zerorez Carpet and Surfaces Cleaning Boise
"Hi [Member Name Removed]- thank you again for your reviews. As you stated, we have tried to address your concerns and make this right. I do apologize that our technician was physically unable to move your couch, and requested help with the moving of your large sectional. We should have been more prepared, and for that I apologize. As I stated in an earlier review, I'm sorry the vacuuming is as much of a concern for you. It is an important step in the cleaning process, and should not be ignored. Just so you are aware, we ask our customers to vacuum in order that they may save a little money, though we are more than happy to vacuum at their request. Because many of our customers call us because they have severe allergies or sensitivities, we do not bring a vacuum from house to house, as we don't want to cross-contaminate. If you are severely allergic to cats, the last thing you want is for someone to bring a vacuum into your house that just previously had been in a house with cats. As to the quality of vacuum- the biggest difference between a commercial vacuum and a regular vacuum will be the durability and the ability for the motor to run for long periods of time. The amount of dirt that will actually be removed will be very similar, assuming your vacuum is maintained and used regularly. In fact, for residential carpet, a regular vacuum may work better, as the commercial vacuums are made for commercial carpet, which is lower pile and denser, typically, than residential carpet. As part of our cleaning process we do use a tool which will remove more dirt and hair from carpet than a vacuum will. This tool is designed to actually scrub the fibers, unlike a vacuum, which only vibrates the carpet fibers. This tool is part of our standard pre-treatment, and while it might not look like a vacuum, has been proven to remove dirt and soil even after thorough vacuuming with a good vacuum. This is another reason we are not as concerned with pre-vaccuming as other cleaners. Our system is also very efficient, and our equipment is top of the line. We work to maintain that equipment, and because of our unique cleaning system, we are able to eliminate several steps that other cleaners (who do it right) must do in order to properly clean the carpet. We did send a newer technician, and we have used this experience to help him learn. Unfortunately, we all have to start somewhere, but it is through serving our customers, and through their input that we are able to get better, and to improve our services. Your reviews have been one of those, in which we have learned a great deal in how to improve. So thank you. Again, I'm sorry you had a negative experience with our service, and hope you will give us another chance in the future. Thank you, and have a great day."
Kelly P.
Oct 2017
I've heard the Zerorez commercials on the radio for years. Decided it was time to try them after our "normal" carpet cleaner didn't do as good a job the last time. The experience was a good one. The technician was punctual and very professional. We didn't have any bad stains, but he took extra care to ensure the traffic areas were well treated and cleaned thoroughly. The carpet looks very good. We'll see how the effects of no residue and empowered water work over time.
Response from Zerorez Carpet and Surfaces Cleaning Boise
"Thank you for your review!"
Ilene S.
Oct 2017
Went very well. Technician stayed and cleaned two more large pieces of furniture for me. Did a great job.
Response from Zerorez Carpet and Surfaces Cleaning Boise
"Thank you for your review!"
Rebecca W.
Oct 2017
knowledgeable, quality work
Response from Zerorez Carpet and Surfaces Cleaning Boise
"Thank you for your review!"
Bree B.
May 2017
It was perfect. They were quick and fast. They gave us a good deal.
Lisa M.
Mar 2017
It was OK I didn't feel that they spent that much time on it and I didn't believe they were thorough.
Response from Zerorez Carpet and Surfaces Cleaning Boise
"Thank you for your feedback. I'm sorry to hear that you were disappointed with your service. Feedback like yours helps us to grow, and we have tried to reach you to find out a) why you were disappointed, specifically, and b) see how we can fix it in the future. Please call us back at 383-1000, so that we might be able to resolve your concerns! Thank you very much!"
Marilyn D.
Nov 2016
The company was prompt. The employee was on time, courteous, and did a great job. The price was less than I expected. I will definitely use them again.
Response from Zerorez Carpet and Surfaces Cleaning Boise
"Thank you for your business and your review!"
Autumn S.
Sep 2016
The existing carpet in our new home was pretty gross, with large brown stains left by previous owners. Zerorez came and cleaned one room and the stairs, for a price I felt was fair based on the size of the area. One medium-sized red stain did not come out, (but I didn't really expect it to), and afterwards the stairs still looked a little dingy and gray in high-traffic areas. They did, however, get out all the brown mystery stains with good results. Considering that I have no idea what the stains were, or how long they were there, I thought Zerorez did a great job. The technician was friendly and professional, and took care to protect my hardwood floors downstairs and the corners of my kitchen cabinets as he ran his equipment through the house to get to the stairs. Overall, I'm happy with the results, and would call them again.
Response from Zerorez Carpet and Surfaces Cleaning Boise
"Thank you for your review!"
Robert B.
Jul 2016
unknown
Response from Zerorez Carpet and Surfaces Cleaning Boise
"Thank you for your review!"
Kathy S.
May 2016
Punctual, friendly, quick , and quality job.
Response from Zerorez Carpet and Surfaces Cleaning Boise
"Thank you for your review!"
Mark J.
May 2016
unknown
Response from Zerorez Carpet and Surfaces Cleaning Boise
"Thank you for your review!"
Harold P.
Apr 2016
unknown
Debra B.
Apr 2016
unknown
Response from Zerorez Carpet and Surfaces Cleaning Boise
"Thank you for your review!"
Karan A.
Apr 2016
unknown
Response from Zerorez Carpet and Surfaces Cleaning Boise
"Hi [Member Name Removed]- I'm sorry to hear that you were disappointed with your cleaning results. We show that your cleaning was on January 15th. Our records also indicate that you elected to not have the stains removed (as it would have been an additional cost), though it is not clear which stains, if you had multiple, those were. While we try our best to get the carpet as clean as possible, there are times that the soiling is occurring in the backing and possibly in the pad of the carpet. As the carpet dries, the soil is lifted (the correct term is wicked) to the top of the carpet fibers. Our process is designed to not wet the back of the carpet, and it is very difficult to clean the backing of the carpet with out pulling the carpet out of the house. It is for this reason that we have our 30 day gotta love it guarantee- if spots do come back within 30 days, we are more than happy to come back out an reclean the areas at no charge. If it is determined that a stain removal is necessary, then we will only charge to remove the stain. We are happy to honor that still, even though we are closer to 90 days. Please give us a call and we will get out there in the next week to get this taken care of. I have already left a message for you on your phone. Thank you, I hope to hear from you soon!"
Colleen J.
Apr 2016
unknown
Response from Zerorez Carpet and Surfaces Cleaning Boise
"Thank you for your review!"
Jeanne U.
Mar 2016
unknown
Response from Zerorez Carpet and Surfaces Cleaning Boise
"Thank you for your review!"
Minnie D.
Mar 2016
unknown
Response from Zerorez Carpet and Surfaces Cleaning Boise
"I'm sorry to hear that you were so disappointed in our services. We do strive to live up to our customers' expectations, and strive to do our best when we clean. However, we do sometimes make mistakes, or are not able to satisfy our customers. When that happens, it is our policy to reclean the areas or textile at no charge, within our 30 day window. We did try to set up a re-service, but it was cancelled. We have also attempted to reset that appointment, but have not been able to. I'm sorry that you feel our services were not good, and would like the opportunity to try to fix the problem, but, as it has been over five months since we cleaned for you, we would like to complete the work before the end of March. Please let us know if this is something we can arrange."
Daryl N.
Jan 2016
unknown
Response from Zerorez Carpet and Surfaces Cleaning Boise
"Hi [Member Name Removed]- I am sorry to hear that you were not satisfied with the work that was done on your shower. We do offer a 30 day guarantee on our work, and are more than happy to return to re-clean your shower. Unfortunately, showers can be tricky to clean due to hard water, soap, hair, and the type of material the shower is made of. Water can cause permanent damage to the surfaces in your shower, which no amount of cleaning will take out: the surface must either be ground down or replaced. We do our best, but if it is beyond our ability to clean, due to damage, further action will be required. We do not do this kind of work, but there are companies in town that do. We will contact you by phone to try to set a return date to try and reclean your shower. We have found that our pricing is competitive especially on hard surfaces, for what we do. If you need restorative work done, we will make that recommendation to you. Thank you for expressing your concerns to us."
Brett W.
Jan 2016
unknown
Response from Zerorez Carpet and Surfaces Cleaning Boise
"Thank you for your review!"
Thomas M.
Jan 2016
They don?t leave any residue and use "Empowered Water" and the carpet is usually dried within an hour. They do an excellent job and reduce stains that other companies were unable to accomplish. I highly recommend their services to others.
Response from Zerorez Carpet and Surfaces Cleaning Boise
"Thank you for your review!"
Jason D.
Nov 2015
unknown
Response from Zerorez Carpet and Surfaces Cleaning Boise
"Thank you for your review!"
Licensing
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FAQ
Zerorez Carpet and Surfaces Cleaning Boise is currently rated 4.7 overall out of 5.
Zerorez Carpet and Surfaces Cleaning Boise accepts the following forms of payment: CreditCard
Yes, Zerorez Carpet and Surfaces Cleaning Boise offers free project estimates.
No, Zerorez Carpet and Surfaces Cleaning Boise does not offer eco-friendly accreditations.
No, Zerorez Carpet and Surfaces Cleaning Boise does not offer a senior discount.
No, Zerorez Carpet and Surfaces Cleaning Boise does not offer emergency services.
No, Zerorez Carpet and Surfaces Cleaning Boise does not offer warranties.