Pardon my French, but this was the window replacement story from H***. They are good salesmen, the product is OK, but the installation was one fiasco after another, with each consecutive handyman blaming the problems on the one before him. Problems included incorrect measuring, gouges in our windowsills, crooked cuts, forgetting tools (from 4 hours away!), windows installed so out of whack that they wouldn't open, doorknobs not keyed the same, having to replace one door and several windows because of flaws, replacement of our picture window SIX times before getting it not perfect, but acceptable (without cracks or flaws). I wanted a garden window in the kitchen. After two flawed products, I gave up and got a plain slider. It took three different keys to open our front and French doors. I gave up on the company fixing them and purchased new ones, keyed the same, for which they did reimburse me. I installed them myself. The outdoor caulk job on our two front bedroom windows was the worst I have ever seen. I am having to fix that myself, too. And this is just the tip of the iceberg. I think this company was trying to expand out of the Boise area, but when you do that, you need to send your best workers and check your tools and products BEFORE you leave the warehouse, especially when the job is 4 hours away. I will say that in an attempt to rectify the situation, they twice gave us $100 for our trouble, then only charged us 1/2 of our bill. That was nice, but honestly, NOTHING could have rectified the stress, worry, sleepless nights and outright anger at the poor installation and customer service. We do now have functional windows and doors, but I am reminded constantly of that whole situation and cleaning up the horrible caulk job is still on my list of chores. It has taken me this long to write the review because it took me this long to simmer down!

When I visited with the salesman in May I was concerned at his lack of product knowledge. But since I had done business with them before I placed an order and proceeded. At the same time I asked to have weather stripping replaced on the patio door that I purchased from them in 2009. During the process it became evident that their customer service had deteriorated from my previous contacts. The window I purchased was eventually installed. Someone finally showed up late in September with weather stripping for the patio door that he said wasn't right, so he left without doing the job. I have yet to hear from the company about what they intend to do. They do not call to keep the customer informed of what is happening. I had to initiate calls and I got tired of calling them. Their products are fine, but their service is not.

Project was not planned very well. No communication between company rep and installers. Samples of products made available to us only after a great deal of complaining on my part. Install seemed to take longer than necessary due in large part to an installer working completely by himself.

Project finished in October 2013. Still attempting to resolve issues with the roof, gutters and ridge vent install. After the last snow, attic insulation wet from snow intrusion through the ridge vent.