About us
So what makes Ultimate Carpet Cleaning so incomparable and why do so many of our clients come back again and again? It’s simple! When you make the decision to call Ultimate Carpet Cleaning, you are making the decision to experience The Ultimate in Service and Clean, Guaranteed! Or It’s FREE! Whether your from Boise, Meridian, Eagle, Star, Kuna or a little further out, when you call the office, you will be greeted by a caring, educated professional that has your best interests at heart. And if by chance you do get the answering machine, it’s only because all the phones are all ringing at once. We return calls within minutes not hours. Whether your appointment is for a free evaluation or a cleaning, we will always do our best to accommodate your schedule. And because we know your time is valuable, we give you an appointment with a one hour time window of arrival. If by chance, we are running late, we will definitely call ahead to let you know. Our visit to your home is a privilege to us and we will always treat you and your home with the utmost respect. You will always receive service from clean, uniformed professionals that have been independently trained and formally tested by the Institute of Inspection, Cleaning, and Restoration Certification (IICRC) the most respected and complete technical training available. These credentials cannot merely be purchased; they must be earned through study, training, and formal testing. We provide free in-home evaluations and quotes that are always comprehensive and priced fairly in writing, including up-front expectations and no hidden surprises. Our thorough cleaning process is performed using only the best equipment and green cleaning solutions that leave your carpets squeaky clean and spring fresh. Because we care about what goes into your carpet, we became the first Carpet and Rug Institute (CRI) Seal of Approval Services Provider in the state of Idaho. Sounds important because it truly is. This designation certifies that our equipment and our cleaning solutions have been independently tested to be safe and effective on your carpet by the people who make your carpet. Of 25 cleaning products tested against plain old water, only four products cleaned soiled carpet better than water. The rest of the solutions either re-soiled too quickly or damaged the carpet fibers and color. Most of these solutions will void your texture warranty. With the increase in environmental awareness, we couldn’t in good conscience use the harmful solvents and optical brighteners that have become standards in our industry. We are dedicated to the use of a green cleaning process that is not only safe for your children and pets, but is also safe for our environment. The simplest reason to choose Ultimate Carpet Cleaning is our UNCONDITIONAL MONEY BACK GUARANTEE. It’s not merely a satisfaction guarantee like some of our competitors promote. (I’ve always been curious what “satisfaction guarantee” means? Satisfaction guaranteed or what exactly?) With our guarantee you have absolutely nothing to lose. Ultimate Carpet Cleaning is a local family owned business.
Business highlights
Services we offer
CARPET CLEANING, UPHOLSTERY, CARPET PROTECTOR, CARPET REPAIR, AREA RUG CLEANING, AIR DUCT CLEANING, PET ODOR REMOVAL, STAIN REMOVAL, MATTRESS CLEANING, TILE CLEANING, STONE CLEANING, HARDWOOD FLOOR MAINTENANCE, HARD WOOD FLOOR REFINISHING, CARPET REPAIR, CARPET RESTRETCHING, RESIDENTIAL & COMMERCIAL.
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Warranties
Yes
Senior Discount
10%
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 70% | ||
| 18% | ||
| 9% | ||
| 2% | ||
| 2% |
Filter reviews by service
Followed up with great communications.
Reasonably priced.
Everyone's happy.
"August 2015! Your job was performed last August of 2015. We performed a follow up call and everything was reported good to great. Now in January of 2016, 6 months later, we have this review. Not sure how we can help on this one. We have a 30 and 60 day guarantee and reservice warranty, but after 6 months and this being the first we have heard of an issue, the best I can do is credit your account $100 good for any future service with no minimum purchase."
Expensive hand knotted wool and cotton Turkish (Hereke) rug.
Prior to giving the rug to them they assured us they had the experience and knowledge to clean the rug with care.
It took us about 6 months to get this carpet back. When we unrolled the carpet we found the colors had run onto the white fringe and discolored the fringe in large patches. The cleaners promised us they could get the stain out. When we got it back the second time it was clear that the fringe was damaged. Instead of being a soft fringe, it was hardened and brittle. Rather than have them ruin it more we just accepted as a bad experience.
I am writing now because the fringe has deteriorated further and is falling out. The$5000 carpet is definitely ruined and we have not pursued it further since their previous promises did not work out.
Do no use this company for hand knotted or hand dyed carpets. I am writing this hopefully as a warning to any one else looking for this specialized cleaning service.
"So wish we could post pictures to Angie's List. This rug came in to our shop in disrepair and stained to the point that we probably shouldn't have accepted the rug. From the beginning, it was obvious that this rug was special to the owner, so therefore we attempted to salvage the rug. We cautioned the owner as to the limited success we could expect by processing the rug. The fringe was discolored and stained upon initial inspection. We charge $96.00 not $400 to attempt to salvage the rug. The owner was made aware at the time of pick up that the rug and stains did not respond and we REFUNDED their money. It is unfortunate that we were not able to salvage the rug."
"Thank you. It was a pleasure to be of service. We are here for you."
"Our minimum charge is higher than some, but not as much as others. I truly wish something had been said during our follow up call about your concerns. As always, we will be happy to come out and re-clean free of charge. Just call our office for more details and so that we can better assist you."
"According to our notes, due to the condition of the carpet, we advised a Deepest Clean Restoration Cleaning package at around $300 from the start. Because of budget constraints, we performed an Express Clean to which you agreed at a lower price and lower service level. It is unfortunate that the carpet did not respond to the Express Clean basic cleaning package. We would be happy to perform the Deepest Clean Restoration Cleaning Package for you at your convenience for the difference in price."
"We thank you for your honesty and allowing us to help you out. We thoroughly enjoyed it."
Licensing
State Contractor License Requirements
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