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ULTIMATE CARPET CLEANING

About us

So what makes Ultimate Carpet Cleaning so incomparable and why do so many of our clients come back again and again? It’s simple! When you make the decision to call Ultimate Carpet Cleaning, you are making the decision to experience The Ultimate in Service and Clean, Guaranteed! Or It’s FREE! Whether your from Boise, Meridian, Eagle, Star, Kuna or a little further out, when you call the office, you will be greeted by a caring, educated professional that has your best interests at heart. And if by chance you do get the answering machine, it’s only because all the phones are all ringing at once. We return calls within minutes not hours. Whether your appointment is for a free evaluation or a cleaning, we will always do our best to accommodate your schedule. And because we know your time is valuable, we give you an appointment with a one hour time window of arrival. If by chance, we are running late, we will definitely call ahead to let you know. Our visit to your home is a privilege to us and we will always treat you and your home with the utmost respect. You will always receive service from clean, uniformed professionals that have been independently trained and formally tested by the Institute of Inspection, Cleaning, and Restoration Certification (IICRC) the most respected and complete technical training available. These credentials cannot merely be purchased; they must be earned through study, training, and formal testing. We provide free in-home evaluations and quotes that are always comprehensive and priced fairly in writing, including up-front expectations and no hidden surprises. Our thorough cleaning process is performed using only the best equipment and green cleaning solutions that leave your carpets squeaky clean and spring fresh. Because we care about what goes into your carpet, we became the first Carpet and Rug Institute (CRI) Seal of Approval Services Provider in the state of Idaho. Sounds important because it truly is. This designation certifies that our equipment and our cleaning solutions have been independently tested to be safe and effective on your carpet by the people who make your carpet. Of 25 cleaning products tested against plain old water, only four products cleaned soiled carpet better than water. The rest of the solutions either re-soiled too quickly or damaged the carpet fibers and color. Most of these solutions will void your texture warranty. With the increase in environmental awareness, we couldn’t in good conscience use the harmful solvents and optical brighteners that have become standards in our industry. We are dedicated to the use of a green cleaning process that is not only safe for your children and pets, but is also safe for our environment. The simplest reason to choose Ultimate Carpet Cleaning is our UNCONDITIONAL MONEY BACK GUARANTEE. It’s not merely a satisfaction guarantee like some of our competitors promote. (I’ve always been curious what “satisfaction guarantee” means? Satisfaction guaranteed or what exactly?) With our guarantee you have absolutely nothing to lose. Ultimate Carpet Cleaning is a local family owned business.

Business highlights

Emergency services offered
24 years of experience

Services we offer

AIR DUCT CLEANING, AREA RUG CLEANING, CARPET CLEANING, CARPET PROTECTOR, CARPET REPAIR, CARPET REPAIR, CARPET RESTRETCHING, HARD WOOD FLOOR REFINISHING, HARDWOOD FLOOR MAINTENANCE, MATTRESS CLEANING, PET ODOR REMOVAL, RESIDENTIAL & COMMERCIAL., STAIN REMOVAL, STONE CLEANING, TILE CLEANING, UPHOLSTERY

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.649 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
18%
3
6%
2
2%
1
2%
Showing 1-25 of 49 reviews
Heidi G.
Sep 2017
5.0
Yes, I recommend this pro
$200
Fabulously done

Brenda E.
Nov 2016
5.0
Yes, I recommend this pro
$750
The service was wonderful. Everything that was being done was explained. I had a very caring and professional service agent. I would recommend this company to everyone. AAAAA

Stan A.
Oct 2016
5.0
Yes, I recommend this pro
$132
Responded very quickly, as promised.
Followed up with great communications.
Reasonably priced.
Everyone's happy.

MARK S.
Jun 2016
5.0
Yes, I recommend this pro
$200
Excellent overall. They were able to clean and remove stains from carpet.

Paula S.
Jan 2016
5.0
Yes, I recommend this pro
$200
We have used Ultimate Carpet Cleaning many times, and will continue to do so.  They are very knowledgeable and professional plus prompt and courteous.  They always discuss what they will do and follow through. I have also had them clean rugs, and they end up really beautiful.  They have made it their business to know everything they can about their industry, and they offer many options that other companies do not.  I have total faith in them.

Jessie P.
Jan 2016
1.0
unknown
Response from ULTIMATE CARPET CLEANING
"August 2015! Your job was performed last August of 2015. We performed a follow up call and everything was reported good to great. Now in January of 2016, 6 months later, we have this review. Not sure how we can help on this one. We have a 30 and 60 day guarantee and reservice warranty, but after 6 months and this being the first we have heard of an issue, the best I can do is credit your account $100 good for any future service with no minimum purchase."

Julia H.
Aug 2015
5.0
Yes, I recommend this pro
unknown

June G.
Aug 2015
5.0
Yes, I recommend this pro
$150
Very punctual, responsive, on time. Does a great job in carpet and upholstery cleaning. Couch, chair and sofa haven't looked this good since new. Highly recommend

Steve B.
Aug 2015
2.0
$400
We took a 4 by 6 foot oriental rug with natural dyes  to be cleaned.
Expensive hand knotted wool and cotton Turkish (Hereke) rug.
Prior to giving the rug to them they assured us they had the experience and knowledge to clean the rug with care.
It took us about 6 months to get this carpet back. When we unrolled the carpet we found the colors had run onto the white fringe and discolored the fringe in large patches.  The cleaners promised us they could get the stain out.  When we got it back the second time it was clear that the fringe was damaged.  Instead of being a soft fringe, it was hardened and brittle.  Rather than have them ruin it more we just accepted as a bad experience.
I am writing now because the fringe has deteriorated further and is falling out.   The$5000 carpet is definitely ruined and we have not pursued it further since their previous promises did not work out.
Do no use this company for hand knotted or hand dyed carpets.   I am writing this hopefully as a warning to any one else looking for this specialized cleaning service. 


Response from ULTIMATE CARPET CLEANING
"So wish we could post pictures to Angie's List. This rug came in to our shop in disrepair and stained to the point that we probably shouldn't have accepted the rug. From the beginning, it was obvious that this rug was special to the owner, so therefore we attempted to salvage the rug. We cautioned the owner as to the limited success we could expect by processing the rug. The fringe was discolored and stained upon initial inspection. We charge $96.00 not $400 to attempt to salvage the rug. The owner was made aware at the time of pick up that the rug and stains did not respond and we REFUNDED their money. It is unfortunate that we were not able to salvage the rug."

June G.
Jul 2015
5.0
Yes, I recommend this pro
$200
Excellent job, did both carpeting and couch. Punctual, on time and fair price
Response from ULTIMATE CARPET CLEANING
"Thank you. It was a pleasure to be of service. We are here for you."

Debra L.
Jul 2015
3.0
$97
Left a puddle of water at the foot of stairs. Didn't clean stairs very well. Expensive. Paid 97.50 in addition to the 45.00 I paid initially. My apartment is very small and I mentioned the cost to the gentleman who cleaned the carpet and he said Ultimate doesn't advertise it but they are the most expensive in town.
Response from ULTIMATE CARPET CLEANING
"Our minimum charge is higher than some, but not as much as others. I truly wish something had been said during our follow up call about your concerns. As always, we will be happy to come out and re-clean free of charge. Just call our office for more details and so that we can better assist you."

Craig T.
Jul 2015
3.0
$100
I have a very small house, 1050 sq. feet.  After they measured they said it would be around 300.  I said I would pay no more than 100 and I had a coupon for 100 worth of work for 49.  He agreed to a lower price and I purchased the coupon (for 49).  Then he tried to charge me 100 more (149 in total).  I said I agreed to 100 total price.  I understand the miscommunication but the price was way overboard even without it.  He called his manager and they said just do it for the agreed upon price.  I left and he did the work (all the rooms were wet when I came home).  But, I didn't feel it was a very good job and he didn't even move my couch or small chair to do around/under them.  Over all I am not happy.  I would not use them unless you have money to burn.
Response from ULTIMATE CARPET CLEANING
"According to our notes, due to the condition of the carpet, we advised a Deepest Clean Restoration Cleaning package at around $300 from the start. Because of budget constraints, we performed an Express Clean to which you agreed at a lower price and lower service level. It is unfortunate that the carpet did not respond to the Express Clean basic cleaning package. We would be happy to perform the Deepest Clean Restoration Cleaning Package for you at your convenience for the difference in price."

Brody A.
Jun 2015
5.0
Yes, I recommend this pro
$50
It was great. We wanted to get the carpet cleaned before the new renters moved in, and only had a few days. They responded to my message almost immediately and found a time the next day they could come do the job. Carpet looks great!
Response from ULTIMATE CARPET CLEANING
"We thank you for your honesty and allowing us to help you out. We thoroughly enjoyed it."

Candida A.
May 2015
5.0
Yes, I recommend this pro
$45
.

Julee E.
Apr 2015
5.0
Yes, I recommend this pro
Excellent!

Richard W.
Mar 2015
5.0
Yes, I recommend this pro
Perfect. Looked like a brand new rug

BETTY G.
Feb 2015
5.0
Yes, I recommend this pro
I've used them several times. They cleaned a piece of furniture a year before that. They've done both and they were excellent. Its a locally owned company and they are very good. I've used them now I think three times because their service is excellent. They always give me a decent price but I can get it for less money. I will definitely use them again.

Bruce W.
Feb 2015
5.0
Yes, I recommend this pro
$45
We have never had a bad experience.

Nyle B.
Feb 2015
5.0
Yes, I recommend this pro
$6,000
Ultimate first cleaned our wall-to-wall carpeting in our master bedroom, office and den.  Based on our satisfaction with this carpet cleaning, we had pleasant and candid discussions with Jeremy Higley, the owner of Ultimate, concerning the refinishing of our 1,550 square feet of our 5" plank, red birch hardwood flooring.  Jeremy did careful measurements of our flooring, provided options and pricing for several types of coatings on the refinished flooring and responded to our numerous questions.  He also recommended a moving company for moving out and in of our furniture and area rugs, which company's services were very responsive and well done.  We elected to proceed with the refinishing during a period when we were on a trip, which required placing much responsibility on Jeremy.  When we returned, Jeremy had done everything he had promised and we were very happy with the appearance of our refinished hardwood.  We discussed with Jeremy prior to our departure our concerns with preserving the integrity of the wood baseboards adjacent to the flooring during the sanding process.  He assured us that the wood flooring adjacent to the baseboards would be hand-sanded to avoid damaging the baseboards.  The refinishing was done with no damage whatsoever to the baseboards.  All in all, we were very happy with the work performed by Jeremy and his company and the price charged.  Terrific!

Ken L.
Jan 2015
5.0
Yes, I recommend this pro
$1,400
Slow to complete the job, but very good job.  Somewhat pricey but will probably use again.

William B.
Oct 2014
4.0
Yes, I recommend this pro
$100
unknown

Karen H.
Oct 2014
4.0
$45
unknown

Deedra P.
Oct 2014
5.0
$200
They were very patient with me. They said that the price could have been more if it hadn't been for the coupon. They did a great job when they were here. They were quick and it dried fast. I have no complains about the work. They did a beautiful job but I won't use them again simply because I can't afford them. 

They did a really good job. It looks really nice after they finished. They also do have removed the stains and everything. I appreciated the way they did the job. It was really nice.

Carole N.
Sep 2014
5.0
Yes, I recommend this pro
$230
You cannot do any better than Ultimate carpet cleaning. Amazing job!!  Made 15 year old carpet look like NEW. Brought nap up that I hadn't seen for years. ALL stains gone. Exactly like new again. Extremely pleased!! A little more expensive but you get what you pay for.

Velesta A.
Sep 2014
4.0
Yes, I recommend this pro
prompt and efficient  we were satisfied with work  removed stain in dining room
Showing 1-25 of 49

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

ULTIMATE CARPET CLEANING is currently rated 4.6 overall out of 5.

ULTIMATE CARPET CLEANING accepts the following forms of payment: CreditCard

No, ULTIMATE CARPET CLEANING does not offer free project estimates.

No, ULTIMATE CARPET CLEANING does not offer eco-friendly accreditations.

No, ULTIMATE CARPET CLEANING does not offer a senior discount.

Yes, ULTIMATE CARPET CLEANING offers emergency services.

No, ULTIMATE CARPET CLEANING does not offer warranties.