TWIN DOLPHIN POOL & SPA

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it went very smoothly

Just a very honest  man.

The guys answering the phone were nice but very curt, like they wanted to get off the phone ASAP.  I had them come out a couple times to diagnose why my spa wasn't heating, once to install the pump, once to fix a leak they created while replacing the pump, and another time to follow up with some noise the pump was making.  Out of all of those visits I think they managed to come out when they said they would only 1 time!  I always asked them to call me after they came out to let me know what they found.  Again, they managed to call me back only once.  I had to call them every other time to find out what was going on.  In fact, when they replaced my pump I didn't even know it until I went out a few days later to check on the spa and found that it was working - they never even called me to let me know.  The work appears to be ok but customer service could use some improvement.

I called the pool service company and was mor than pleased with their prices  and services.

We purchased our home in May of 2012 but did't fill the pool until July. It is an extremely large pool and I wish I had done more research before opening the pool as we discovered it was a salt water pool. We live in the country and around several acres of farm land so it makes it challenging to keep the algae under control. We had someone helping us, but he was at a loss at how to fix it as well. We spent several hundreds of dollars on various chemicals to try and fix our pool, but since opening it in July we haven't seen the main drain in the deep end (10 feet deep) because it was either cloudy or green. To complicate things our fliter and pump went out and had to be repaired. Don at Twin Dolphin Pool was wonderfully helpful. I had read 4 books about pools and saltwater pools, and had become so confused about what to do, I just wanted my pool fixed in time for my party. It ended up being a simple fix, and a few things that I needed. I can see a nail head in the bottom of the deep en of my pool now thanks to Don. Just wish I would have found him earlier as it is pretty much the end of swim season here in Idaho.

Okay.    I don't want to retype the above. Nor do I have the option of cut and paste so sorry about that, but please refer to previous statements.  Thanks This guy at Twin Dolphin was so awesome!