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TSS Home Comfort
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Closing in on three decades TSS Home Comfort Conditioning has provided residential HVAC services to Boise, Idaho and the Treasure Valley with professional, prompt service from HVAC technicians that are among the best in the industry. Additional address - PO Box 2091, Boise, ID 83701. Additional emails - [email protected], [email protected]. Financing Options Available.
Business highlights
Emergency services offered
40 years of experience
Services we offer
Residential and commercial air conditioning, furnace, heating, repair & replacement systems. New system installations., thermostats
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7110 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 13% | ||
| 5% | ||
| 1% | ||
| 1% |
Showing 1-25 of 110 reviews
Kay H.
Feb 2018
Service man arrived when promised, explained everything he did and made me feel reassured that I would have heat through the winter. Very reasonable price.
Morgan S.
Nov 2017
Services performed as paid for Scheduling snafu, would have missed the tech if I didn't happen to be working from home, sick with a cold. Grateful he had spare filters for my furnace I could purchase at time of service.
Kay H.
Aug 2017
Prompt and very reliable. Technician explained everything he did when finished
Doug C.
Jul 2017
Checked everything and gave me some good information. Nice guy.
JACKIE A.
Jun 2017
Prompt,thorough,reassuring
Wayne M.
Jun 2017
Fast, friendly. Made suggestions on a problem.
Morgan S.
Apr 2017
First time around, there was a scheduling snafu, and One-Hour was fantastic and humble about making it right with me. I will use this company again for sure, as I felt the responsiveness, professionalism, and knowledge of the entire team was fantastic. Tech arrived on time, in professional uniform, and wore plastic booties in my house (my carpet is older anyway, but the gesture was appreciated). He made some suggestions about my A/C and what might come due for replacement soon and what their expected costs would be, but did not pressure me into buying because he was ALSO honest with me in telling me those parts existing in my unit still had some life left to them. Additionally, although he was not there to service my furnace, he was kind enough to take a quick look inside to make sure I was safe (furnace is OLD). Thank you One-Hour, for fantastic customer service. Will return again!
Linda S.
Apr 2017
Great customer service
Kay H.
Feb 2017
Serviceman was very professional, arrived right on time. explained all he had done and made suggestions for the future
Response from TSS Home Comfort
"Thank you for choosing One Hour Heating and Air Conditioning to service your furnace. We appreciate your business and you taking the time to give us a review. Please don't hesitate to contact us with any heating or cooling questions or needs."
Kirk R.
Jan 2017
Service technician was clean, courteous, and knew his craft.
Response from TSS Home Comfort
"Thank you for choosing One Hour Heating and Air Conditioning to service your furnace. We appreciate your business and you taking the time to give us a review. Please don't hesitate to contact us with any heating or cooling questions or needs."
Fran R.
Jan 2017
He is always good. I get the same technician every time.
Response from TSS Home Comfort
"Thank you for choosing One Hour Heating and Air Conditioning to service your AC. We appreciate your business and you taking the time to give us a review. Please don't hesitate to contact us with any heating or cooling questions or needs."
Fran R.
Jan 2017
They are really good. As far as I can tell he came out and did everything correct. He even opened up some vents that I didn't know about. He certainly did "A" work.
Response from TSS Home Comfort
"Thank you for choosing One Hour Heating and Air Conditioning to service your furnace. We appreciate your business and you taking the time to give us a review. Please don't hesitate to contact us with any heating or cooling questions or needs."
Dennis D.
Nov 2016
I waited 7 days for a tech to come out. His first trip, he looked at a tag from the gas company that said the furnace needed service, so he left without doing anything. I called and asked him if he had fired up the furnace. He said no. Late Friday afternoon, he went back and started the furnace and determined that I needed a new furnace and since it was Friday afternoon, nothing could be done until Monday. I had a problem with this company once before for poor performance by the tech. I will never call this company again. I own 10 properties and they obviously don't need my business.
Response from TSS Home Comfort
"First and foremost I like to thank you for allowing One Hour Heating and Air Conditioning to service your rental property and taking your time to write this review. Nothing is more rewarding to us than positive word of mouth and it breaks our heart when our customers feel as though they didn't receive the highest quality of service that they deserve. Unfortunately in the situation a few important details are missing which we feel are key to an accurate picture of this situation. On 10/17/2016 the customer purchased one of our furnace maintenances for their above noted rental property. They were called that same day and the work was schedule to be completed on Friday 10/21/2016. (4 days later, which was set and agreed upon by customer) On the day of service 10/21/2016 our technician arrived on site to complete the maintenance, at which time he discovered a red tag on the furnace from the gas company for mechanical issues. Not knowing the reasoning behind the tagging, our techs are required to halt all work until the needed information is obtained. Our tech proceeded to call the gas company to get all the information on the red tagging. As well as the homeowner (landlord) to inform them that he could not continue work until he gets confirmation from the gas company on the severity of the situation. The homeowner did not answer, so the tech had to leave a message. At which time he packed up a left because no work could be completed until he heard from the gas company and homeowner. The homeowner called back a little later that morning and even after tech explained the situation, insisted tech return to the site and finish the maintenance. Homeowner stated that the gas company said the unit only needed routine maintenance. Taking the homeowners word, tech returned to site later that day to complete job. In the mean time, the gas company did call back and stated that the furnace was releasing over 300ppm of carbon monoxide into the home, potentially putting tenants in a very dangerous situation. Tech verified gas companies findings and informed homeowner of the situation. Yes being that it was later in the day on a Friday, it's more than likely that a furnace of that style would not be available until Monday if replacement was the option he wanted. Which it wasn't. I'm sorry the homeowner felt our response time wasn't quite where it needed to be and I'm definitely not saying there weren't things we could have done better. We do however feel its unfair to judge us on the things that were for the most part out of our control. Most importantly we stand by all the steps we took and take pride in knowing we did the right thing when it came to the safety of the tenants. If you should ever need our help in the future please don't hesitate to give us a call. We want nothing more than show the kind of experience one should get if they choose to use One hour Heating and Air Conditioning."
Dimitri G.
Nov 2016
Fine I guess, but it seemed mostly used an opportunity to try and sell us a new unit. Of course. If you want to give a bid, most places offer that without charge. The tech spent all of 10 minutes on the system and 20 on trying to talk me into a new unit. Also said something's to say that it was pulling three times the power of a new system. When I had others come to look at the system they did not find the same and when I related them to them they said that wasn't true without saying who said it. They ran the same test and showed me the numbers did not match what was said. So anyway, I don't know for sure anything nefarious was going on so I will just leave a three but I was not impressed and will not call back.
Response from TSS Home Comfort
"First, we want to thank you for taking the time to give us a review and let us know how we did. We are very disappointed to hear that you were not happy with the quality of service you received. We assure you that this issue has been addressed to help ensure that this doesn't happen to another customer. Again, we apologize you didn't receive the treatment you deserved. We hope that you'll still keep One Hour Heating & Air in mind for your heating and cooling needs."
Lori S.
Oct 2016
It was fine. I would hire them again. If I do have a problem, I will be calling them. Pricing was fair. They were here.
Response from TSS Home Comfort
"Thank you for choosing One Hour Heating and Air Conditioning to service your furnace. We appreciate your business and you taking the time to give us a review. Please don't hesitate to contact us with any heating or cooling questions or needs."
Sandra B.
Sep 2016
unknown
Response from TSS Home Comfort
"Thank you for choosing One Hour Heating and Air Conditioning to service your furnace. We appreciate your business and you taking the time to give us a review. Please don't hesitate to contact us with any heating or cooling questions or needs."
Leslie P.
Aug 2016
It went fine.
Response from TSS Home Comfort
"Thank you for choosing One Hour Heating and Air Conditioning to service your AC. We appreciate your business and you taking the time to give us a review. Please don't hesitate to contact us with any heating or cooling questions or needs."
Ginger W.
Aug 2016
Could not have been more pleased. The Service Technician was on time, friendly, courteous and very thorough. He took the time to explain what he was doing and why. Very positive experience for us! We will call One Hour again.
Response from TSS Home Comfort
"Thank you for choosing One Hour Heating and Air Conditioning to service your AC. We appreciate your business and you taking the time to give us a review. Please don't hesitate to contact us with any heating or cooling questions or needs."
Mark T.
Jul 2016
They came out during the 2 hour window they had provided, prepared to do the work. The agreed amount was $40 to do the tuneup to the system which involved checking everything to see if it was functioning correctly. In addition, we knew that a capacitor needed replacing and wanted a price to replace it. They informed me that the cost to replace the capacitor would be about $240 (above and beyond the $40.) They described what they needed to do and walked out to get the part. At that point I looked up the part on my phone and found that the retail price was about $25 and asked them why it was being marked up so much. They told me that the price was the markup on the part and the labor. Given that the labor to replace the part itself would only have been 5 minutes, I felt that $225 was exceptionally high for what they were going to do. Then it was explained to me that part of the $225 was in checking the system afterwards to make sure that nothing else was wrong and I asked whether this would be part of the tuneup of the system.
At this point I rejected the capacitor and let them know to just finish the tuneup and I would pay them the $40. At that point they started doing this but then said that they really couldn't do the tuneup without the capacitor installed. As they had done quite a bit, I still offered to pay the $40 but they rejected this. At this point they put everything back in place, made sure the air conditioner ran as it did before, and even tightened up a couple of bolts that were loose to eliminate sound.
I then went to an air conditioner parts store, bought the correct capacitor for $17 and with a friend's help (with a lot more experience), replaced it in about 5 minutes.
At this point I rejected the capacitor and let them know to just finish the tuneup and I would pay them the $40. At that point they started doing this but then said that they really couldn't do the tuneup without the capacitor installed. As they had done quite a bit, I still offered to pay the $40 but they rejected this. At this point they put everything back in place, made sure the air conditioner ran as it did before, and even tightened up a couple of bolts that were loose to eliminate sound.
I then went to an air conditioner parts store, bought the correct capacitor for $17 and with a friend's help (with a lot more experience), replaced it in about 5 minutes.
Response from TSS Home Comfort
"First, we want to thank you for taking the time to give us a review and letting us know how we did. I'm so sorry that you felt our services were priced higher than what they should have been. I assure you though that ours pricing is right in line with all the other HVAC service providers here in the valley. I know from a consumer stand point the job in question doesn't seem like much more than a $25 part and 30 or so minutes of labor. But I assure you there's much more involved in pricing than just the obvious part and labor costs. There are many cost of business expenses that the average consumer is not aware of. For example...We have vehicle expenses (gas, insurance, the vehicle it's self, etc.), business expenses (rent, insurance, licensing, taxes, etc.), employee expenses (training and certification, insurances, wages, etc.) and of course the part its self (with warranty). So as you see, there are many other variables that go into pricing and I sure hope that this brief explanation helps bring light to why things cost what they do. Again, we apologize for this confusion and I sure hope that you'll keep One Hour Heating & Air in mind for your heating and cooling needs."
Yelena S.
Jun 2016
Technician was honest and did not push unnecessary items. He was on time and considerate of my time constrains.
Response from TSS Home Comfort
"Thank you for choosing One Hour Heating and Air Conditioning to service your AC. We appreciate your business and you taking the time to give us a review. Please don't hesitate to contact us with any heating or cooling questions or needs."
Rick B.
Apr 2016
unknown
Response from TSS Home Comfort
"First, we want to thank you for taking the time to give us a review and let us know how we did. We are very disappointed to hear that you were not happy with the quality of service you received. We assure you that this issue has been addressed to help ensure that this doesn't happen to another customer. Again, we apologize you didn't receive the treatment you deserved. We hope that you'll still keep One Hour Heating & Air in mind for your heating and cooling needs."
Jenny B.
Apr 2016
unknown
Response from TSS Home Comfort
"Thank you for choosing One Hour Heating and Air Conditioning to service your AC. We appreciate your business and you taking the time to give us a review. Please don't hesitate to contact us with any heating or cooling questions or needs."
Ed P.
Mar 2016
unknown
Response from TSS Home Comfort
"Thank you for choosing One Hour Heating and Air Conditioning to service your AC. We appreciate your business and you taking the time to give us a review. Please don't hesitate to contact us with any heating or cooling questions or needs."
Catherine P.
Mar 2016
unknown
Response from TSS Home Comfort
"Thank you for choosing One Hour Heating and Air Conditioning to service your AC. We appreciate your business and you taking the time to give us a review. Please don't hesitate to contact us with any heating or cooling questions or needs."
Robert L.
Dec 2015
unknown
Response from TSS Home Comfort
"Thank you for choosing One Hour Heating and Air Conditioning to service your furnace. We appreciate your business and you taking the time to give us a review. Please don't hesitate to contact us with any heating or cooling questions or needs."
Licensing
State Contractor License Requirements
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FAQ
TSS Home Comfort is currently rated 4.7 overall out of 5.
TSS Home Comfort accepts the following forms of payment: CreditCard
Yes, TSS Home Comfort offers free project estimates.
No, TSS Home Comfort does not offer eco-friendly accreditations.
No, TSS Home Comfort does not offer a senior discount.
Yes, TSS Home Comfort offers emergency services.
No, TSS Home Comfort does not offer warranties.