Treasure Valley Premier Services-James Feehan LLC

"This service call was very unique. I have never been required to explain that we do not power wash the mowers before. As the client stated, there was debris on the underside. The Total build up where it was not cleaned was approximately 1 millimeter in depth. Cleaning the deck is part of the service. It is intended to be cleaned to the extent the mower is operating efficiently. This requires airflow on the underside for circulation underneath and airflow for cooling on the top side. It is not tantamount to a carwash for mowers. This is what was expected and it is not what was delivered. I am not set up for the powerwashing and scrubbing of each mower. EPA rules are very restrictive and I will not be doing anything other than clearing build up for the circulation issues mentioned above. Scraping the 1 millimeter of film, characterized as build-up, is potentially more harmful to the mower because it can scratch the protective coating on the mower and create a better environment for rust to be formed on your mower. The gas issue consists of us picking up a mower that had no fuel in it. We put minimal fuel in it to ensure it ran properly. The advertisement authored by Angie's List indicated fresh fuel if necessary. This is only necessary when there is old, stale, harmful fuel in the mower already. We replace the stale fuel with some fresh fuel. This particular mower service did not require fresh fuel to replace old fuel. We do not fuel every mower to the brim before delivery. In fact we try to minimize the amount of fuel in the mowers for safety concerns during mower delivery. We also assume that homeowners have their own supply of gas at their home. We do recommend that you use a gas additive that is listed on our website to mitigate issues with old and or stale fuel. I am pleased that I had the opportunity to address all of these issues. Thank you for the review."

"Price B The date of service and the date of review are 7 months apart. I do not have records of working for this person. I do not service mowers for $50.00. A blade being upside down is a simple 2 minute fix and likely a simple error for whoever did it. Whenever you take the blade off, turn it over and put it back on, tightening is highly recommended, so kudos to the person tightening. This client claims to have attempted to call us but no one returned his calls. My phone number is the same and, Sir, feel free to call and offer your phone number because I would be willing to check my phone records to verify facts if you would like. I do return calls and have never had someone call me to tell me I installed a blade upside down. All of that being said I urge all clients of service companies to communicate freely with the service providers to reconcile issues that you are not completely happy with. Most service companies are in business to make the customers happy. Feedback is essential. Making a post 7 months after a service experience does not reflect in my opinion, the sincerity of a client searching for a quality service company to rely on. Mistakes do happen and resolving issues is the art of the professional. To offer an F as a rating for quality for an allegedly simple mistake and a D for professionalism when the only communication I have record of has been this derogatory rating to Angie's List 7 months after your service is not reasonable in my opinion. I am not sure who you called but my contact information is on the website here and I encourage your communication. Quality F Responsiveness B Punctuality A Professionalism D"