The Cleaning Authority - Boise

"We’re sorry that you were unhappy with our service. Customer satisfaction is our number one priority, which is why we back every clean with a Satisfaction Guarantee. Upon hearing from you, we attempted to refund the clean, as well as allowed you to waive your early termination fee. Over the 17 years we have been in business, we’ve had thousands of very happy customers, but we know we are not the right fit for everyone. I am sorry it did not work out but wish you the best and hope you can find somebody who will be a better fit."

"Thank you. As a customer since 2006, your comments are extremely important to us and we appreciate your business all these years. We are thrilled to see your review and are glad you appreciate that your price has been fixed since 2006. In addition, we hope you have noticed some of our significant improvements in recent years: 1) Sending well trained, uniformed, professional cleaners to deliver a consistent clean; 2) Equipping our cleaners with state of the art HEPA filtration vacuums, microfiber cloths and green seal certified cleaning agents; 3) Creating your “MyTca” online account where you can check your schedule, make payment, purchase gift certificates, review your account, etc…; and, 4) Launching our facebook page where you can watch videos to meet the staff, stay current on how we support our community through various donations, stay current on promos and much more. As always, we strive every day for excellence and take great pride in keeping over 600 Boise households clean and happy."

"Thank you for your kind words Member. We are proud to report that our employee turnover has decreased for three straight quarters in a row. We have high expectations for our cleaners, train them rigorously and inspect them regularly. Cleaning all day, every day is not for everyone, especially when you are held accountable to The Cleaning Authority standards. However, we also show our appreciation regularly, acknowledge hard work publically and reward fantastic results. Our goal is to hire the best people, train them to be the best cleaners in Boise and encourage, inspire and respect them so they stay for years and make cleaning a career."

"As always, there are 2 perspectives to any situation. . Quality is critical to us. Every clean comes with a 24 hour satisfaction guarantee and we train constantly and surprise inspect our crews daily. This is why we keep over 500 Boise family’s clean and happy. In fact, we just completed our annual recertification class for our professional housecleaning staff. It entailed 4 early morning classes and a 5 page final exam! We are proud to be called the “college of cleaning”. This level of training promotes consistency across our staff. While we strive to send the same cleaners each clean we are not worried about quality should a different cleaner need to fill in while one is out on vacation. When a customer hires us we believe they are hiring our company not a single cleaner. Because of our well trained staff we can accommodate customizations to the normal task list http://boise.thecleaningauthority.com/CleaningSystem.aspx. The customer just has to ask! In this case, the only request was to NOT take out the garbage. In addition, after a surprise inspection, inspectors leave “inspection slips” behind to encourage customers to call, email or use the website to provide feedback (3 of this customers 4 cleans were inspected). Typically the feedback is good and we share it with the cleaners at our weekly company meetings and add/post the comments to our “wall of fame”. We encourage anyone to come by the office to see our various quality awards, plaques and the extensive “wall of fame”! In fact, this survey came in while I was responding: Rate your satisfaction level with our Detail-Clean Rotation System? 5 being the best. Kitchen : 5 Bathrooms : 5 Dusting : 5 Vacuuming : 5 Rate your satisfaction level with the professionalism of our cleaners. : 5 Rate your satisfaction level with the responsiveness of our office staff. : 5 Rate your satisfaction level with our cleaning products. : 5 Rate your overall satisfaction level of The Cleaning Authority. : 5 Additional Comments: The cleaning crew did a great job! Also, when a customer calls to stop service, we look at it as an opportunity to learn something. Hence, we ask specifically if their decision had anything to do with our service, staff or quality. In this case, the customer called the day before their clean to say they were terminating because of “financial reasons”. The quote about the crew trying to find the best steam cleaning machine they could find was taken out of context and twisted negatively. Rather, the cleaners, who are committed to solving problems and keeping customers happy had verified that their equipment was in good working order and were merely trying to put the customer at ease and close the loop on the earlier observation/concern. Keeping communication lines open is important to us. The original customer email address provided to us was faulty and after our investigation, a new working email was requested and provided. Should email not work we have a direct office line, a back up call center line and website links to assure redundant methods of communication. All this contact info is explained in detail before service begins. We encourage anyone reading this to give us a try. We perform over 250 cleans every week. We have an A+ rating at the BBB and 5 out of 5 stars on every other website we know of."

"We find the allegations in this review to be factually inaccurate and misleading. Please bear in mind that we opened in 2003, clean over 250 houses each week, have an A+ BBB rating and have won the Mark of Excellence in house cleaning award 5 years in a row. NO deposit was forgone. They only paid for the 4 cleans received. We offer clients a choice to have an open ended agreement or a discounted price with a year commitment. The vast majority of our clients are on the year agreement. However, they did not all start out that way but switched after several cleans – thus further validating our service. Leaving a house secure is an imperative aspect of our business. It is our policy to enter the front door, not open the door for anyone while cleaning and always lock it behind us (unless explicitly instructed otherwise by the homeowner). After hearing that the dog got in (i.e. doors were unlocked) we made a point to double check the front door, back door and inside garage door (which we often found unlocked/open upon our arrival) before leaving. We would have crews call us before leaving to assure that doors were confirmed locked. It should be noted that the customer’s daughter often came and went from various doors including the garage while the cleaners were cleaning. Our work hours are days, Monday to Friday. Being accessible is important to us. This is why we have an office line, a call center back up line, email addresses and an online account for customers to choose from when providing feedback."