Refinish First of Boise
About us
We provide new guaranteed surfaces for your bathtub, shower, counters, or tile without the; expense, mess, or downtime of replacement. All technicians are background checked, and training is regularly updated. Refinish First has provided the very best in surface repair and refinishing in the Treasure Valley for the past fifteen years.
Business highlights
46 years of experience
Services we offer
Bathtub Refinishing, and counter repair., bathtub repair, counter top refinishing, shower refinishing, shower repair, tile refinishing, vanity top refinishing
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.425 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 64% | ||
| 16% | ||
| 16% | ||
| 0% | ||
| 4% |
Showing 1-25 of 25 reviews
Jerry P.
May 2023
They were great, Chris did an amazing job on my counters. He was very professional, competent, and clean. The entire area was taped up and plastic was placed over everything. I cannot wait to have them back to do my bathroom, I could not recommend them enough!
Jill L.
May 2020
I give them 5 stars because their quality, value, punctuality and responsiveness were excellent. As soon as we had questions they answered clearly and were happy to show us why something was needed to be done. My bathrooms looks like new!! They were a test to do my kitchen as soon as I can can. AWESOME job and service!
Response from Refinish First of Boise
"Thank You"
Kenneth P.
Dec 2015
Their work was fantastic. They came on time, were very responsive, gave us a bid prior to and held to it. It took them about a week because that is the normal time to get things prepared, prep time and so forth. They were very clean and put covering on their shoes, which is important to us. They did not ever leave anything in a mess and they always explained what they were doing. The thing that we appreciated over anything else was the quality and not the speed. The quality was excellent. The tub looks brand new.
Response from Refinish First of Boise
"Thank You"
Sandra J.
Oct 2015
Job was completed and looked good until September 12. Called and requested service on spots showing original finish on the tub. Refinish First came out and corrected the problem. September 22-23 called again and requested service, which was done. Called October 1 with more problems. Tub enclosure that was removed and reset leaked and was resealed three or four times. Finally the enclosure was removed and reset again and has not leaked. Called and requested service on the tub July 1, 2015. Dave came out and covered the spots again. By July 17, 2015 more spots appeared on the tub inside and out. Will not call again. It is quite obvious that this refinish job did not work to begin with or the many times service was needed.
Refinish First always came out to service the tub without question.
Refinish First always came out to service the tub without question.
Mike U.
Oct 2015
unknown
Brian P.
Sep 2015
The provider and I got some signals crossed at the beginning on the scheduling side.
Overall they did very good work and sent a technician out to address some quality issues.
Sometimes I had a difficult time getting through to the service provider using his voice mail system.
One day there were circumstances on his end that caused a 'no show', however, it all worked out in the end.
I would recommend Refinish First.
Overall they did very good work and sent a technician out to address some quality issues.
Sometimes I had a difficult time getting through to the service provider using his voice mail system.
One day there were circumstances on his end that caused a 'no show', however, it all worked out in the end.
I would recommend Refinish First.
Robert K.
Aug 2015
unknown
Debra M.
Jul 2015
unknown
Connie S.
Jun 2015
unknown
Michael W.
May 2015
unknown
Michael B.
Apr 2015
unknown
Kelly C.
Jan 2015
David came in and gave us an estimate we decided to go ahead with the process it took 3 1/2 days because of out larger project. They put us on their schedule for later the next week. We were promised that the job would not go longer than that time frame we had some concerns with company coming into town. They finished on time and if fact brought in another technician to make my wife less concerned they finished early. They cleaned up after themselves and left our home without dust or dirt.
The outcome has been wonderful, my wife is happy with the ease of cleaning the product. Our family was amazed at the transformation that took place in just a few days.
I highly recommend Refinish First along with David and his Team.
Thank you for wonderful customer service.
The outcome has been wonderful, my wife is happy with the ease of cleaning the product. Our family was amazed at the transformation that took place in just a few days.
I highly recommend Refinish First along with David and his Team.
Thank you for wonderful customer service.
David A.
Sep 2014
I was very pleased with the work that was done. Terry was very friendly and professional and did a great job. The only problem was getting the new shower door. This was the door manufacturer's fault. I was not sure how the price compared with other similar services as I did not get any other estimates. I do know that the price seemed fair for the work that was done and was a lot less money and hassle than replacing the units.
Frances A.
Apr 2014
unknown
Response from Refinish First of Boise
"Hi [member name removed], Thanks for taking the time to review our services and we especially appreciate the kind words. Let us know if there is anything more we can do to help. Have a great day, David Harder Owner"
Bill D.
Feb 2014
technician who did work was very pleasant and did a great job.
would recommend miracle method to others.
would recommend miracle method to others.
James D.
Nov 2013
We had a referral from a tile company and before we could contact Miracle Method, they sent us an email asking if they could help us with anything and sent a link to their website. Our tile guy gave them a call. He had referred other customers to them with good reviews in return. We called them back and set up an appointment so they could see what we had and run some numbers. Before we bought this home it had been a rental for several years and the owners did a little work to prepare it for sale but after we moved in, we could see all the details and all the wear and tear "This Ol House" had received, the bathrooms being more than well used. The shower floors had taken a beating as well as the soaker tub and master shower. The master shower finish had marks all over, especially the floor as well as the tub. Scratches and marks couldn't be cleaned and needed to be completely refinished. The glass doors on the shower had caked on soap and could not be removed. We always wipe down our shower, especially the glass and it was apparent these had not had that kind of care. They had to be replaced, at least for us.
We considered replacing the entire enclosure prior to learning about M/M but it was cost prohibitive. $5000.00? And then I understand they don't replace them, they just make a shell to cover the existing enclosure and they do leak! So refinishing made more sense.
Bryan was knowledgeable, looked over all our woe's and quoted us a reasonable price for the refinishing, the guest shower was not as bad, walls okay so we took Brian's advice and had the floor redone, not the walls. He was not trying to sell us more than we needed. We also wanted a glass door enclosure installed in the guest bath, hate shower curtains, so he would get prices on two new enclosures. Brian had some issues with the vendor supplying the products, they had to be sent back twice but he was persistent and finally received the correct ones and got them installed. While waiting for them we always hated the old white ceramic tile and beat up sink in the guest bath so had them refinished as well! They made the tile look like Corian and the sink is new now! We replaced the old faucets and tub handles and faucets and WaLah, we have a new bathroom! A lot of work and material for half of what one shower shell would have cost.
If you have a "tired and worn" bathroom, give the "two Brians" a call. Their ultimate goal is to make the customer happy, something that's hard to find today!
We considered replacing the entire enclosure prior to learning about M/M but it was cost prohibitive. $5000.00? And then I understand they don't replace them, they just make a shell to cover the existing enclosure and they do leak! So refinishing made more sense.
Bryan was knowledgeable, looked over all our woe's and quoted us a reasonable price for the refinishing, the guest shower was not as bad, walls okay so we took Brian's advice and had the floor redone, not the walls. He was not trying to sell us more than we needed. We also wanted a glass door enclosure installed in the guest bath, hate shower curtains, so he would get prices on two new enclosures. Brian had some issues with the vendor supplying the products, they had to be sent back twice but he was persistent and finally received the correct ones and got them installed. While waiting for them we always hated the old white ceramic tile and beat up sink in the guest bath so had them refinished as well! They made the tile look like Corian and the sink is new now! We replaced the old faucets and tub handles and faucets and WaLah, we have a new bathroom! A lot of work and material for half of what one shower shell would have cost.
If you have a "tired and worn" bathroom, give the "two Brians" a call. Their ultimate goal is to make the customer happy, something that's hard to find today!
Alex S.
Sep 2013
Finished product looks good. Not amazing but GOOD. We are happy with how the counter tops look.
We had the owner come over and bid out the job. We explained to him then that we were on a tight schedule because our house was going the market on THURSDAY. We already had showing booked. We also explained we had painters coming in the house on WEDNESDAY. We were told no problem. Monday they would prep, cover everything and get the cover on. Tuesday they would come back for 1/2 a day to put the 'clear coat' on. The tech would be there between 8:30 and 9:00, All of this was writen on the bid sheet which we both got copies of. Sounded like a great plan.
What really happened:
Tech no show at 9:00am, 9:30 I call and they say 'uhhhh not sure we will call him'. He showed up at 9:50.
Monday evening when I show up back at home at 6pm the only thing that has happened it everything has been covered. NO SPRAY has happened. I call Tuesday morning to ask if we are still on schedule to be done on TUESDAY. The 'scheduler' calls me back, I have not worked with this person yet and he says 'Yeah yesterday's tech couldn't stay the whole time and had to leave so they will spray today'. This meant they had to do the clear coat on WEDNESDAY and no painters could be in the house with the fumes. NO phone call on Monday to let us know or anything. Common sense would tell anyone 'maybe we should let the customer know that we will be a day late on this.' Our schedule didn't matter to them. The owner of the company even told our real-estate agent (who recommended them) for us to 'just deal with it we have enough painters'. Painters or not you can't make up a day taken up by them and we lost showings over it.
Wednesday night when they were done 'spraying' we noticed about half of the plastic and paper that was hung to protect things was still up and the sink hadn't been resealed. I had to call and ask for them to come back and reseal the sink. The tech shows up on THURSDAY (Day 4 now on a 2 day project) and puts down caulk. He is standing under a pot rack we had in the kitchen that is covered with paper and tape hanging everywhere. I point up to it and ask him what about taking that down. he looks at me and says. 'Yep you can take that down when ever you want.', and walks out of my house.
Overall product is great. Customer Service and timeliness is horrible. I would possiably use them again just knowing what they say schedule-wise really doesn't mean anything. Product and price is good which is what puts me on the fence about using them again. As long as I don't expect good service then I guess it works.
We had the owner come over and bid out the job. We explained to him then that we were on a tight schedule because our house was going the market on THURSDAY. We already had showing booked. We also explained we had painters coming in the house on WEDNESDAY. We were told no problem. Monday they would prep, cover everything and get the cover on. Tuesday they would come back for 1/2 a day to put the 'clear coat' on. The tech would be there between 8:30 and 9:00, All of this was writen on the bid sheet which we both got copies of. Sounded like a great plan.
What really happened:
Tech no show at 9:00am, 9:30 I call and they say 'uhhhh not sure we will call him'. He showed up at 9:50.
Monday evening when I show up back at home at 6pm the only thing that has happened it everything has been covered. NO SPRAY has happened. I call Tuesday morning to ask if we are still on schedule to be done on TUESDAY. The 'scheduler' calls me back, I have not worked with this person yet and he says 'Yeah yesterday's tech couldn't stay the whole time and had to leave so they will spray today'. This meant they had to do the clear coat on WEDNESDAY and no painters could be in the house with the fumes. NO phone call on Monday to let us know or anything. Common sense would tell anyone 'maybe we should let the customer know that we will be a day late on this.' Our schedule didn't matter to them. The owner of the company even told our real-estate agent (who recommended them) for us to 'just deal with it we have enough painters'. Painters or not you can't make up a day taken up by them and we lost showings over it.
Wednesday night when they were done 'spraying' we noticed about half of the plastic and paper that was hung to protect things was still up and the sink hadn't been resealed. I had to call and ask for them to come back and reseal the sink. The tech shows up on THURSDAY (Day 4 now on a 2 day project) and puts down caulk. He is standing under a pot rack we had in the kitchen that is covered with paper and tape hanging everywhere. I point up to it and ask him what about taking that down. he looks at me and says. 'Yep you can take that down when ever you want.', and walks out of my house.
Overall product is great. Customer Service and timeliness is horrible. I would possiably use them again just knowing what they say schedule-wise really doesn't mean anything. Product and price is good which is what puts me on the fence about using them again. As long as I don't expect good service then I guess it works.
Response from Refinish First of Boise
"This is not our customer."
Arlan S.
Sep 2013
They were courteous, pleasant, and professional. Estimator helped us decide on best solution to our problems. Technician "went the extra mile" to be sure he did the best that could be done to fix our tub and sink. Results can't be termed "like new," but they are totally satisfactory when one considers that the alternatives would have been replacement at much higher cost and much more disruption to our household. Cost, on the one hand seemed steep, on the other hand they are skilled and probably have training, equipment, and overhead costs that likewise seem steep to them. We feel we got what we paid for -- quality work at a price we were able to pay.
Michelle M.
Jul 2012
Great. The technicians came, fixed the tile and sheet rock that was damaged when the tub faucet was replaced, and spent a lot of time removing all the caulk and silicone. Once the tub/tile was ready to clean and prep, they took their time and made sure to contain the mess as best as they could. They then sanded and filled in the low spots on the tub and made a paint tent to get it ready to paint. Once they were ready to paint, they taped off the non-paint areas really well and painted multiple coats - they were efficient and really tried to keep the mess minimal (which is hard to do with remodel work). The paint dried overnight and then they came to buff, polish, add the non slip surface, put the fixtures back on, and caulk the tub. They did a really good job and cleaned up after themselves pretty well. we We are very happy and hopefully the refinishing lasts 15-20 years like the marketing material states.
Amy W.
Jul 2012
This is the second time I have had Miracle Method do work for me. I am a picky person when it comes to my home and the were very neat and organized. The work was completed on time and the technicians and office staff kept me informed along the way. I am very happy with the final results and could not ask for more. I would recommend them to anyone. I have worked with many home service companies and Miracle Method is one of the best that I have dealt with.
Glenn W.
Apr 2012
Not very well. Please see the information above
Response from Refinish First of Boise
"The only thing accurate in their review is we missed the initial bid (there are no excuses in customer service, we made a mistake)(we now have our scheduling computers moved and are working perfectly). What happened: My wife explained why we missed the initial bid and they treated my wife inappropriately (essentially calling her stupid), she did not tell me until after the job was complete as she did not want to lose the work. After the work was complete we had a discussion, they wrote this review. 1) The member called the night before the polishing was to take place and said she had things to do in the morning and could not be there, and yet we did our best to accommodate her and were there in the afternoon as she requested. 2) The member was told about, and signed an estimate that clearly states - fresh paint around your fixture may come off when we remove our tape. 3) Why would the member use us if we were so horrible from the beginning (my wife saw the competitor arrive as she was leaving)(this company usually charges less than we do), so it probably was not the price."
LEANN S.
Mar 2012
They repaired the floor of the shower tower and they did it well. They were prompt, responsive and helpful. They answered my questions and overall they did a good job.
Margaret R.
Feb 2012
I called Miracle Method to have our tub resurfaced. A very nice young man, Brian, came out the next day. He worked 5 hours (mostly prepwork). The tub had a low spot that water collected and it had rusted over time, looking unsightly. Brian sanded and filled the spot. After resurfacing the tub, Brian returned the next day to buff and shine. He also recaulked! The tub looks marvelous! I would highly recommend to anyone.
Pam F.
Jan 2012
They were a little late on getting the job done. But the finished product is very nice! They are really the only people in town that will refinish your bathtub. I would give them a "C" overall.
Response from Refinish First of Boise
"One of this customer's bathtubs had a low spot, and needed to be filled with a material that requires 12 hours of cure time, and therefor took another day to address the problem. This is necessary for proper drainage to prevent standing water and a hard water ring. She was notified and was not charged extra for this service. We did charge extra for a new drain and overflow cover. She was notified before we installed these, and we would have re-installed the old corroded ones for free. This extra charge did not sit well with hrt, and I think the reason for the "C". The new drain/overflow cover option was mentioned but not thoroughly discussed at the time of the estimate as keeping the costs low was a priority for her. I would rate our services as follows: Communication C, Quality A, Integrity A We have since changed how we do estimates to include a thorough discussion of drain/overflow options. We enjoyed working with this customer and wish her the best. Thank you for taking the time to read this."
Kathy J.
Aug 2011
see above
Response from Refinish First of Boise
"The agreement prior to starting the project - Finish by end of day Friday, we will install shower valve trim if provided by the member, and on site. What happened - After a quality control check on the work Friday evening I determined the shower was not up to our standards, and had a technician re-do the shower over the weekend, and do the final polish and installation of trim pieces Monday morning. When our technician tried to install the trim pieces he could not because the customer had gotten the wrong set. Our technician talked to the customers daughter who is moving into the house and was paying for half of our service, they came to an agreement on what to install, and she was happy. We were to have the project done end of day Friday, we finished 10 A.M. Monday morning. Note: Friday, and over the weekend, I tried to contact the member and left a message on the job status(later found out her mobile phone had been lost). Our response: I appologized for the job going long and refunded the member $100.00, and offered a $50 gift card to a local spa. There was not dishonesty on my part through any of this. We take our quality and service very seriously and really enjoy providing our customers with a kitchen or bath they can be proud of. I welcome any honest feedback on our products and services. Thank You for taking the time to read our side."
Licensing
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FAQ
Refinish First of Boise is currently rated 4.4 overall out of 5.
Refinish First of Boise accepts the following forms of payment: CreditCard
Yes, Refinish First of Boise offers free project estimates.
No, Refinish First of Boise does not offer eco-friendly accreditations.
No, Refinish First of Boise does not offer a senior discount.
No, Refinish First of Boise does not offer emergency services.
No, Refinish First of Boise does not offer warranties.