R & R Hardwood Floors

This company came out to my house to sand and refinish my floor 2 years ago. He ruined it! We gave him a chance to fix it, so they came out and did it again, and made it even worse! I'm not being dramatic or picky...we had the floor inspected by a neutral party of his choosing and the report came back saying this job was well below industry standards. We are out of pocket several thousand and STILL have to get another company to fix our floors! The owner now refuses to make it right leaving us no choice but to go to court. Beware!

Very well and then I had them do another floor on one of my rentals which also turned out very well. They do need several weeks lead time before starting a job.

Went ok until they were done. There were issues that I couldn't get them to address. Not a very professional business in my opinion. I would suggest not paying them until the job is done satisfactorily

R and R Hardwood Floors did a very nice job in refinishing my floor. Rob and his staff were focused on quality, easy to work with, provided helpful suggestions and were very open to implementing my requests. During the process of providing the bid, Rob took the time to answer my questions and to explain the refinishing process. In particular, he made the effort to explain what elements may turn out to be problematic - as opposed to just "selling" the job. After mulling over the information he provided, I had some questions that I e-mailed him for clarification. Rather than just send a text reply, he took the time to make another trip to my home to look at specific areas and provided the explanations I needed. A Very Important aspect of rating a vendor is the manner of response you receive after the job is underway. R and R's response in this regard was Excellent. A couple of items arose that needed follow-up after the main project was initiated. A small area under a railing and adjoining a stairwell, had some boards that needed replacement. It was a difficult area to reach and during the replacement there was some damage to the wall. Without any quibbling, Rob offered me the choice of letting him have it repaired or to pay for a painter of my preference to fix it. The repair was done and the wall looks just fine. One area in which things could be improved - is to have put in a little extra effort in the clean-up after the job was finished. Adjoining areas were covered up but some debris and dust did slip through. After completion, there were some fixtures that I thought needed to be reinstalled and there was also a small area, that to my eye, needed a little more refinishing. Again, without any hassle, Rob sent over his technicians who fulfilled my request. It is worth noting that they did not tack on any extra charges for these tasks. Overall, I am Very Pleased with the work done and would not hesitate to recommend R and R Hardwood Floors.

Unprofessional and unsatisfactory

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I am torn on how to grade them.  On the newer house, they refinished the floor for $1k and it looked beautiful and brand new.  Easy and professional.  On the older house, they refinished the upstairs and the stairs for $3k.  This floor was much more damaged.  They did not fill a single nail hole on the stairs, used poorly matching puddy on some of the holes upstairs and missed some large gouges  I ended up filling the holes on the stairs myself..  I had to call them back two additional times before they appropriately finished the job.  I made them reseal after I filled the holes and after the fixed the gouges and poor color matching.  They responded to my calls and had no problem coming back, but I should not have to ask them to do the job properly.  The floors look beautiful, but the workers required a LOT of supervision and did not seem concerned about the quality.  For older, rougher floors, I would definitely recommend reviewing their work before they apply the seal. 

Bottom line - beautiful work on easy jobs.  Beautiful work on tougher jobs only if you supervise, nag and make them come back multiple times.