Pond Pro

I stopped by Pond Pro after our pond & waterfall job was put off by Far West, time after time. Victor at Pond Pro called me back 30 minutes later, and met me on-site on a Friday. He immediately put together a bid, which was about 1/3 less than Far West's quote. On Monday, James and TJ were on the job, with rocks, equipment and supplies, and worked straight through to finish our beautiful pond in six days. Victor, James and T.J. were great to work with. I could not have asked for a better experience, or a more beautiful job. I work on a lot of interior and exterior design projects, and I could not give you a better recommendation than Pond Pro.

unknown

I have a waterfall with a very small pond at the bottom. I used Pond Pro last year to come clean the pond of debris, algae. Called again this year. They never seem to know the cost but last year it was $100. so I assumed it would be likewise. They run a discount for cleaning but I've never been sure I got the discount.
Last year was great. This year was dreadful.
New employee, Kelly, arrived about an hour late. He made me very nervous running around, constantly going to his truck to smoke, knocking things over in my yard, etc. He was just so rushed. He requested I go inside while he did the job. I wanted to be outside, watching because it helps me learn about the system. I finally went inside to placate him. Came out when I saw issues.
He kept getting sidetracked. He told me he was on his 3rd week with Victor (owner) and began spouting about the guy who does the scheduling, and about the guy who cleaned for me last year. He said they were causing him problems he would have to fix. He told me he was going to really tell off the scheduler when he got back to the shop. Seemed odd. 3 weeks on the job and he is going to be 'setting a long-time employee' straight.
After an hour, he had broken off a birdhouse on a pole (set into cement), had dislocated some of the waterfall rocks, had almost knocked the top large rock off of the waterfall (I managed to stop him in time, he was unaware), had jumped onto several plants, breaking them at the ground (rose shrub, various flowers). He hauled the wet vac up to the top, dropped it and dumped all the brackish water into the pond. As it fell, more rocks were dislodged.  I asked him to please just pack up and leave. I was a nervous wreck by this time.
It was a Friday. I had an appt. When I arrived, I was so upset it took me about an hour to calm myself for business at hand. When I came home I could see that the waterfall was 'different'. Very upsetting. I contemplated calling Victor but hated to give him a complaint at the very end of the week. I wanted to be calm when I called. He had seemed nice and I enjoyed doing business with him so I felt it important to let him know that several things had gone wrong.
I called him Monday afternoon. I asked if he could possibly come out to see the issues. He said he absolutely would. He asked me to give him an idea of the problems. When I began to explain a bit, he said that nobody had EVER complained about Kelly and that everyone always loved him and the job he did. (Last year Kelly worked construction) Since Kelly was on his 3rd week, it seemed odd that Victor had a huge track record of clients who loved him but I said nothing.
He took my number and said he would get in touch about a meeting. Nothing since. That was the end of April.
I had the birdhouse repaired, a new concrete slab installed, a new base made,  cut back my shrubs and started trying to get the waterfall to operate properly again. When Kelly moved the large rock at the top, he left the filter area completely exposed so I am trying to find a permanent solution to that. the rock is too large for me to lift.
Kelly really knew nothing about ponds, pumps, filters. It was offensive to me that Victor sent someone out alone, with little or no training. Kelly complained greatly about that as well, saying he should be sent with someone experienced until he learned what to do.
I am looking for a new company to clean the feature from now on. A shame. I had thought Victor ran a good business but he clearly does not want to deal with problems caused by his employees, preferring instead to blame the client.

unknown

unknown

The job that they did i would probably say it is a "B"

Contacted Pond Pros to drain and service the pond. We had just purchases this home and have never owned, this one was already installed at time of purchase.

I got the information about this company on the internet so I called and left messages a couple of times. He couldn't seem to be able

to find my phone number and to send him an email with the information. I did and he was trying to contact his employee to do the job.

The employee finally contacted me and we set up the following Monday at 10:00AM as he was going to be coming back from a weekend out of town and if the flight was delayed he would be late.

He finally called around 12:00PM and was on his way. He arrived at 1:30 but went to work. I don't have any experience maintaining a pond so he

explained the care necessary and recommended an above ground filter instead if the below water kind we now have.

After the work was done I emailed the owner as to what type and brand he thought was the best suited for this size and type.

I didn't get a response so I did the research myself.

The work performed was good but the service leaves a lot to be desired.

When we had trouble with our pump, they came right out and evaluated the problem. It was a warranty issue so they just ordered a new pump and when they got it, they came back out and put it in. It was beautifully done.

See above