PETS FIRST ANIMAL CLINIC

Dr. McKown rushed in and rushed out. I informed him, and the vet tech, that the cat I brought it was found, and we thought it could be ours, but weren't sure (looked like ours, but after missing 2.5 months, was in pretty bad condition). Knowing we were wondering if the cat was even ours, Dr. McKown did nothing to help me figure it out, except for when I asked for specific things (gender, neutered or not, age, microchip) to be checked. Then he told me the cat needed antibiotics (which I agreed with, since the primary reason I took the cat in was because I could tell it had an URI) and charged me more for administering the shot, than the actual medication cost. Five minutes with the Dr. + horrible pt. attention = $135. Definitely will not be going back.

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I used Pets First Animal Clinic last week. They charged me several hundred dollars and that's all right too because it was necessary. There are three veterinarians in the practice and they are extremely kind and understanding. They are very compassionate to all the animals. They will give you a price-break when you need it. As far as the appointment, you don't have to wait at all for them and as far as their service, they are very competent. They take care of things as they need to be done. They are very efficient. Their price depends on what you are having done. Their price is probably about normal. I don't know any veterinarians that are cheaper in price than them.

My Mom's cat wasn't eating and was dehydrated. They hydrated him and gave him pain pills, and he did start eating again.

Everyone was very responsive, prompt and efficient. The vet techs are always kind and caring. The cats love them! The rooms are clean and well organized. We've seen both Dr. McKown and Dr. Cowan, both experiences have been delightful. They are very knowledgeable and patient with all our questions and we were reassured right away. The prices are always reasonable too. Highly recommend.

They gave me an estimate before the surgery so no surprises. They were all very professional and loved up on our dogs.

Overall, the cat was okay after a couple of days. But when I went in to take him home, I had to wait a very long time to get him, and they were screwing around with the billing because someone had not done it correctly. So I waited at least a half an hour. This clinic was over 40 minutes away, and because of the review, I went and had a family member take me because I don't drive and I am new to Boise.. They kept the cat over night.
Finally they brought him out, and we took him home. When I got home, I noticed that a blue ace bandage was around his leg, and when I called to ask what it was for, they told me its from where the IV was put in, and to wait an hour and take off the bandage. So thats what we did.
We take it off and we see tht the IV port still attached to his leg. I assume this would have been removed while the cat was still sedated, or at least done by professional hands.
I called them back and they told me it was easy to take out ...right. Since it is far away, and it was already after 6 I did not have a way to get there...I DON'T drive....The cat was already traumatized over the whole ordeal, and when I tried to remove it (I'm not a vet) the top part came off and the blood started flowing out of his leg. He freaked out and ran away, we were trying to get him, and he was terrified and blood was flying al over the rugs in the house. My daughter was crying, and the cat was screeching and terrified. I am not exaggerating. We were instructed not to feed him for a couple of hours because of the anesthesia, but the only way we could get the thing off was by feeding him and distracting him
I called and told the tech what happened and he was very apologetic and offered to come over after work and see about the cat. That was the ONLY positive experience. I wish I could remember his name. Of course by that time it was over with, and I didn't want to put the guy out by making him drive so far out of his way.
The doctor called the next day and apologized and blamed the staff. So for 500.00 I got blood on the rug, a traumatized child and cat and I had to remove the IV myself. I at least should get part of the fee.....since I did part of the veterinarians job.
I would not go to this clinic again. Yesterday I asked for records and they would not give them to me, I needed proof the cat was fixed, and since he wasn't fixed there, they wouldn't verify what the vet obviously knew upon examining him....I am never going there again. I would gladly pay more for less aggravation.
FYI: This was not performed at my home so I put 2012 as the year since it is required. It does not apply here

I will use them in the future.

Everyone in the office is understanding, prompt, complimentary, efficient. Immediate action as to diagnosis, (x-rays).

They were great. We just moved to the area and we wanted to find a vet that we knew before something came up. We liked the staff, the doctor was very thorough, and we plan on going back. The facilities are very clean and the technician was very adept at asking questions and addressing concerns before the vet even came in.

The office staff members were prompt, kind, considerate, glowing in their comments. (What pet owner doesn't love this?) Vet techs were caring, treating puppy with kindness, pats and treats. Dr. McKown is what every pet owner is looking for in a knowledgeable, kind and efficient veterinarian. Outter office and exam rooms are spotlessly clean.

I have been bringing my dogs to Pets First for at least 5 years, and all my experiences have been very positive. The staff and veterinarians are very professional, but also friendly and down to earth. The staff has always given me accurate and reasonable price quotes before any procedure, and seem very sympathetic and realistic about how expensive it can be to take care of your pets today. They do what needs to be done without adding on extra services, trying to upsell, or making you spend more money out of guilt. A few years ago, I moved across town and decided to try a vet that was closer to me. Within a few months, I was back to Pets First and gladly making the long drive across town. I highly recommend Pets First and their veterinarians--they are compassionate, easy to communicate with, and genuinely seem to care about animals. I have had particularly good experiences with Dr. McKown and Dr. Ecklund, but I have had no problems with any of the staff members I have encountered so far (their front desk staff is especially nice and helpful). I will be bringing my pets here for a long time to come.

Before I moved here a few years ago I was taking my dog (a chihuahua) to a vet who believed in taking a blood sample for every little thing that we came in for and it just seemed that they did everything in their power to increase the amount of money that I owed when I left there. When I was referred over the Pets First once I moved here it was a completely opposite situation. All the people who work at Pets First are very loving toward my dogs and remember them by name plus they are realistic with their prices and don't try to rob you. We got a puppy last summer who has been "one of those dogs" who is constantly sick and/or has eaten something that she shouldn't. At one point she had eaten part of her blanket from her kennel and that was obstructing her stomach and she was vomiting and couldn't have a bowel movement. Dr. Frost (who we have always gone to and HIGHLY recommend) gave us all of our options and was completely honest with us about what to expect cost wise, and what he thought we should do, which was by no means even close to other options that he could of given us (like taking her into surgery right away.) Later on she started losing her fur and we opted to get some major testing done on her once and for all and they didn't even charge us for some of them. There have been many situations that we've had with them were I was genuinely surprised by their willingness to help us without thinking about their wallets in any way. They even clip the dogs nails for free, which would have cost me an extra $8 at my old vet! If you take your Pets over to Pets First you really wont regret the level of service and care that you receive.