Idaho Hardwood Flooring LLC

Floors turn out amazing, very clean and professional work! Brian and his crew were very friendly and showed up on time. I would definitely recommend anyone wanting to get there hardwood floors done to Idaho hardwood flooring.

The hardwood team did an excellent job with our 20+ year old maple floors. We would recommend their work to anyone needing to refinish their floors. Chris

We chose Idaho Hardwood Flooring because a friend of ours had used them and their floors were beautiful. We spoke to Chuck Pierce, who was charming and who seemed like he understood and appreciated our aesthetic. We felt seen and heard by him.
Chuck even made us a few samples of the stain we would use. Three out of four were a very similar black/brown, but one was a light grey. We chose the light grey stain. The time of the stain choice was about six months before the actual install, partly due to our delay and partly because IHF was collecting the wood remnants for us.
The install went fairly smoothly, but Chuck was not part of the install team. The color sample that Chuck had made for us was in the house and I spoke about the color with Bryan, Chuck?s partner, who was the head of the install team.
They stained the floor the wrong color. My best guess at the lack of communication was that Chuck had written down the right stain, but had neglected to write down that he had doctored the stain color. There is no standard, store-bought, light grey stain, I?ve since discovered. It was a custom color that Chuck created. Unfortunately, in the ensuing 6 months, that piece of information was lost and not communicated to his partner who was installing the floor. Regardless, Idaho Hardwood Flooring and Chuck Pierce have no system for making sure that everyone signs off on the stain before it is applied. This should be a common procedure, considering the permanence of the stain.
When I first saw the color, I sent a non-emotional email, asking if it was going to lighten as it dried. I truly didn?t know. The color
was a dark, blackish/brown and the sample was a light grey. Chuck sent back a one line email to me:
?We have been prepared from day one for you to not accept floor no matter what.?
Chuck did not address the color of the floor.
To make a long story short, Chuck, Bryan and Idaho Hardwood Flooring never apologized for the mistake. They never offered to make it right by stripping the floors and redoing it. Their solution was to cut their losses and give us a 25% discount on the cost of the install. They offered the discount because they knew they were wrong (although they never admitted that). They took my floor sample with them when they last left my house so I could no longer have the evidence (although I do have a photo of it).
When I asked for some time to get a second opinion and think about the 25% discount, I received an email that told us we had a deadline to make a decision otherwise, they would sue us and put a lien on our house. To be clear: they stained the floor the wrong color, accepted no responsibility for the mistake and threatened to sue us. In my opinion, Chuck was bullying us.
In the end, we took the 25% discount and paid them, but not before more nastiness on their part.
Chuck presents a sophisticated product that, in my opinion, his team cannot deliver on. They put a lot of bumps and stains on our walls while they worked that had to be fixed. Many corners on our freshly painted walls were bumped by the sander. A brand new door jamb (installed 2 weeks prior) was cracked. They forgot a  transition to an adjacent room that did not have the hard wood. They left, smelly stained rags on our lawn, sawdust all over our driveway and garage. There are plenty of other mistakes as well. Thorough they were not. See the photos.
The color the floor was stained is pretty, it?s just not at all what we asked for. We took the discount offer because it gave us the funds to put in additional wood floors in a room for which Chuck had not collected enough wood. We also did not trust his
team to be back in our house ? not that he offered to fix anything --  after all the unpleasantness and hostility on their part.
I could not in good conscience recommend Chuck Pierce or Idaho Hardwood Flooring to anyone I cared about. They might do a good job, but they might not. And if it?s the latter, there seems to be little recourse, aside from a bullying and perhaps, a lawsuit and who wants that?
If you read my other reviews, I found a wonderful hardwood floor installer who did the last remaining room, after the fiasco with Idaho Hardwood Flooring. The hardwood floor installer I would recommend: Horseshoe B ? Mark Beckman.

I have had hardwood floors in every home I have ever purchased.  If the home did not have hardwood floors when I purchased it, I had hardwood floors installed.  In my current home I recently had some carpet replaced with hardwood and had existing hardwood floors refinished at the same time to match new floors. I have never been so unhappy with my floors (in 6 different homes) as I am with the floors installed by Idaho Hardwood Flooring, LLC. There are SO MANY places the boards are splitting apart from each other (possibly because they were not cured long enough); some of the boards are warping and curling up.  I was told that water must have been spilled there (an area of about 24" x 12" right in the middle of my living room) and I just didn't notice. In their fifth visit to my home to discuss problems with the flooring, the solution I was offered was to fill the areas where boards were splitting away from each other. This is on brand new floors!!!!  In the new install, Idaho Hardwood Flooring LLC used ill-fitting boards and filled in splits between them with wood putty rather than selecting boards that actually fit together.  One of those fills is about 2 1/2 feet long in a very visible area of my living room.  It is already cracking and splitting apart.  If you've ever had hardwood floors filled, you know the look. You end up with thick, putty looking seams. Put simply, this is the worst installation of hardwood floors in my 20 years of experience with hardwood flooring.
When I was originally looking for a company to do my floors, Idaho Hardwood Flooring, LLC, had some good reviews and some bad reviews. But they were recommended highly by my cleaning lady, so I decided to give them the benefit of the doubt. Big mistake.  When I logged on to Angie's List to finally enter my review of this company, I was surprised that the reviews I had read last year were no longer listed.  In any case, buyer beware.

They came and gave me the best bid so I went with them. They showed up at 8:00 am (The scheduled time) on the start date and put plastic on the whole house to protect from the dust.   They finished in the time the told me they would and they left the house cleaner then they found it.   I would recommend them to anyone wanting this type of work done.