Cross Town Movers
About us
Furniture moving company locally owned.
Business highlights
40 years of experience
Services we offer
Residential and commercial moving, packing & storage.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.948 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 4% | ||
| 4% | ||
| 0% | ||
| 0% |
Showing 1-25 of 48 reviews
Vickie G.
Jul 2019
They worked with my schedule. They didn't cost that much. Very personable.
Jeff S.
Jun 2018
The move went extremely well. Houses and furniture were looked after extremely well despite moving some heavy and awkward furniture. Would definitely use this crew again.
Response from Cross Town Movers
"Thank you for the kind review, [Member Name Removed]. We are happy you had a good experience with us. We hope you are enjoying your new home. Don't hesitate to call if you never need anything!"
Steven G.
Oct 2017
Showed up on time, crew was polite, professional and efficient. Did a great job within the time quoted in the job bid. Will gladly use again for future jobs.
Cory J.
Oct 2017
Very well with one exception. Scheduling was easy and allowed for weekend service. They did break (crack in 2 places) a dinning room chair. Person who did it was very transparent, explained what he did, and how the company will send a person out to repair and make it right. Even though they did break something they did pay to fix it (at house service). All in all, very happy
Joy F.
Jul 2017
The first time, they were terrific, getting the job done in just a few hours. No add on charges, no damage, very professional. This time in February 2017, I was very disappointed. First of all, this was the exact same move with the same amount of furniture and boxes to be moved. $220 the first time and $637 this time. The move took three times as long, therefore was much more costly, plus the added a trip charge of $25 for a 4 mile move. They damaged numerous pieces of furniture that had to be restored with gouges on the tops of tables and edge damage to several pieces. The company did arrange to repair them, but this damage should not have happened. One of the men was a joker and thought it was funny to carry two tables at once and balance a lamp on top. Yes, both tables were damaged. I will not be using this company a third time, that's for sure and I was incredulous at this second crew versus the first one.
Response from Cross Town Movers
"We are very sorry to hear that there were concerns with the second move with us. The move in February of this year was for a 2400 square foot house moving from Boise to Meridian. When the customer called to book the job, it was estimated for 8+ hours of time. At this point the customer agreed with that estimate and never said anything about the same items being moved previously and that it only took a little over 2 hours that time. Had she told us that, it would have raised red flags since there is no way to move a 2400 square foot place in 2 hours. The second move ended up taking 6 1/4 hours of time plus there was a travel fee of $24.50 which we charge when we come back from a Meridian location. She is right that there was minor damage and that it was taken care of. We always repair, replace or compensate for anything damaged. Ms [Member Name Removed] is also right that the charge on the second job was for $637. She paid that amount at that time with no concerns being raised and she signed the invoice that she was satisfied with everything. If there is an issue and the customer voices any concerns at all about the time taken, or any other issue, we always resolve the issue at that time. We strive to have outstanding customer service and would be happy to speak with Ms [Member Name Removed] about any of these concerns."
Toni H.
Jul 2016
This is the second time I’ve hired Cross Town Movers to move my furnishings from one house across town to another house. Even so, I did some comparison shopping beforehand, because this time I only needed to move the large items – I’d done the lion’s share myself, so there were no boxes, no appliances – just the furniture that wouldn’t fit into the back of my SUV – nothing else. I about swallowed my tongue when I saw the quote I got from the competition – you know, the ones who provide two men and a truck to do the work ?. So I phoned Cross Town Movers who reminded me of their more realistic per-hour fee structure. The irony is, they also provided two men and a truck at a fair and reasonable rate that was a lot easier to swallow. I was impressed with the courteous, careful and efficient work of these two strong and hard-working young men, who came and left in their truck ?. HIGHLY RECOMMENDED.
Debbie M.
Mar 2016
This is the second move I've done in the last few months with Cross Town and they've been great. No complaints and I couldn't be happier, great service!
Fiona M.
Oct 2015
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Kipp M.
Jul 2015
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Pat F.
Jun 2015
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Barbara L.
Apr 2015
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Kenneth P.
Apr 2015
It went well. We like them. They were good. I would recommend them.
Daniel W.
Feb 2015
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Julie T.
Jan 2015
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Maureen O.
Jan 2015
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Nancy L.
Nov 2014
The guys showed up on time, and got to work immediately. We used them to move mainly large furniture, so they were able to load, move and unload within about two hours. We were very satisfied with their service. There was only one thing I was unhappy with; we were told there was no need for blankets, wrapping, etc., but our mattress was put in the truck with no protection, and when it arrived at our new house, it was marked and soiled on one side. We were able to remove most of the dirt, but it still has stains. The mattress is less than three years old, and has a white foam type cover. I highly recommend requesting a mattress bag/cover to prevent damage or soiling.
Carol S.
Oct 2014
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Sam M.
Jun 2014
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Linda C.
Jun 2014
Great. Everything arrived in one piece and placed where I wanted it to be placed.
Suzanne P.
May 2014
Our moving guys Justin and Dakota, were awesome! They were on time and ready to work. They were able to move us out of our 2 bedroom apartment on the second floor in a complex parking lot without any issues. We never heard them complain about the stairs or anything. They were fast and took great care of our stuff. We only ended up with a couple of minor dings in our new house, so we view the experience as a total success! We will use them again and recommend them to others in the future.
Carole N.
Apr 2014
I had asked for movers that would handle antiques carefully. ALL went well. On time, worked steadily, very courteous and price was within the telephone quote given to me. This is the second time I have used them over the years and highly recommend them.
Trevor F.
Feb 2014
The movers were friendly and packed my stuff super securely in the truck. Nothing moved for the full 800-mile trip. Overall, I was very pleased. The price I stated was for two men for three hours of loading. One minor gripe: upon unloading I found they had turned a couple boxes of bottled liquids (cooking oils and dish soap mostly) on their sides that leaked out. This was probably my fault as I didn't label them "this side up" or anything. I guess I assumed the fact that the boxes were specifically for bottles was a good tip off. But again, I've never hired movers before, so I didn't think to be so careful in my labeling. My bad.
Robert B.
Feb 2014
These guys were terrific! Although their office originally gave them incorrect information about our move, they were quick to adjust, spent the amount of time and energy needed, and were flexible and friendly in all that they did.
David P.
Jan 2014
We scheduled the appointment 2 weeks in advance and had no problems getting a time and date that worked for us. My wife was pleased with how fast and polite the workers were.
Linda W.
Dec 2013
They were very professional, fast and no damages to furniture. We heard nothing but good things about them and people were right.
Licensing
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FAQ
Cross Town Movers is currently rated 4.9 overall out of 5.
Cross Town Movers accepts the following forms of payment: CreditCard
Yes, Cross Town Movers offers free project estimates.
No, Cross Town Movers does not offer eco-friendly accreditations.
No, Cross Town Movers does not offer a senior discount.
No, Cross Town Movers does not offer emergency services.
No, Cross Town Movers does not offer warranties.