Founded 2007 • With Angi since October 2017
Amenities
Free Estimates
Yes
Warranties
No
Senior Discount
5%
Eco-Friendly Accreditations
Yes
Licensing
Bonded
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.
Verified Reviews
Showing 1-25 of 217 reviews
Mike B.
11/11/2018
Cleaning job was subpar resulting in landlord withholding part of my deposit. Why would anyone want to pay $400 for a cleaning service that doesn’t clean? I specifically requested the refrigerator to be cleaned, baseboards to be wiped down, walls wiped down, etc. None of this was done, and the basic cleaning that was done was done very poorly. I would not hire this company again. When I called to give them the opportunity to correct their shoddy performance, the manager, Nick Thomas, told me they could come back and do a better job, but it would cost me more money. I’ve never been ripped off to this extent before in my life. This company cannot be trusted.
Description of Work
Move out cleaning for rented house
Category
house cleaning
Kay S.
06/29/2018
The service was excellent! The cleaners were very fast and thorough. The house was cleaned in 2.5 hours by 2 cleaners! I was able to suggest areas that were my focus. Olivia and Ashley were terrific. They worked diligently and got all of my priorities beautifully and efficiently cleaned. I would hire them again!
Description of Work
2.5 hours house cleaning by two people
Category
house cleaning
Service Provider Response
If our service was excellent, then may I ask why you gave us all F's?Victoria T.
05/26/2018
The owner rescheduled me. I called when they didn't show and he gave me a new time. We were adjusting our schedule and scrambling to pick up family at the airport. The crew never showed. He states they showed after we left. Which would have been 20 minutes late. The owner stated it was my fault for not sharing my time constraints! He also gave me the details on how unprofitable GROUPON is, he had a sick worker, etc. But, no personal accountability. No attempts at a repair. He did offer me a minor discount to come back and clean at full price. I NEVER received any services for the money already paid! What a sham. Bad business! AVOID!
Description of Work
House Cleaning
Category
house cleaning
Mike W.
04/16/2018
We recently had personnel from Boise Clean Pro come to the house to do a cleaning. The office kept us informed as to the time we could expect the cleaners to arrive. The very pleasant lady arrived on time and was ready to go to work. The cleaning was accomplished with a minimum of disruption to our routine. About midway through the time allotted a representative of Boise Clean Pro came to the house to check on the progress and see if there were any concerns or special needs. We feel the house was cleaned to our satisfaction and will definitely have them return
Description of Work
General house cleaning
Category
house cleaning
Ravi I.
03/31/2018
very unprofessional management. don't know how they clean since no work was performed
Description of Work
went thru groupon and had them scheduled for 2pm but they showed up at 8AM. before we could talk to their supervisor and sort things out the cleaning crew left and refused to reschedule and would not refund money
Category
house cleaning
Jonah H.
01/06/2018
Dia G.
12/21/2017
Lynn M.
11/28/2017
It didn't! Also, the company that called back was not Brilliant Services...had a name Clean ....something or another. I was so unimpressed!!!
Description of Work
Obviously I made a mistake by telling the guy what my project was!!!! People just don't want to work nowadays. I needed my basement vac'd and dusted. No one lives down there, it's set up for my cats to eat down there and they enter thru a cat door. He was afraid doing some real cleaning would not be sanitary for his equipment when he went on to other jobs. He didn't want his employees put at risk as I mentioned sometimes a raccoon would come in and eat...I'm not sure what his mind conjured up but it's merely a basement that needed vac'd, cat beds and posts vac'd, cobwebs vac'd...and it's not even haunted!!!!
Category
house cleaning
Service Provider Response
I'm afraid this client also informed us that she needed poo and urine cleaned up and that some that was from her cats and some from raccoons. Our cleaning company, Boise Clean Pro does not carry any type of insurance for that kind of clean up, nor are our team members trained for that. To be frank, our cleaning company is for regular house cleaning. This client appears not to believe, though she was informed, that raccoon droppings can contain a parasite that is dangerous and difficult to treat. Here is a quote from the CDC website "Baylisascaris procyonis is thought to pose the greatest risk to humans because of the often close association of raccoons to human dwellings..........No drug has been found to be completely effective against Baylisascaris infection in people." As anyone can imagine, we cannot put our house cleaning ladies into a potentially dangerous situation such as this. As for the implication that we're somehow shady because of the name.....Angie's List has been working to separate the Brilliant Services and Boise Clean Pro names. The remodeling company is Brilliant Services and the cleaning company is called Boise Clean Pro. I will certainly inform Angie's List that apparently the separation is not complete.Sally S.
10/26/2017
I called this company, thinking that because they were "Angie's List" approved, I might get a good response. Their tag line is "If it's not illegal or dangerous, we'll do it!" My job is either too small (tough), or too dangerous (I live in a single story home) because I NEVER received a return phone call.
Description of Work
I called several business in the Garden City area to get an estimate on cleaning out my rain gutters, especially where I have 2 rain chains. There is a build-up of debris causing a back-up of rain.
Category
gutter cleaning
Kent P.
10/25/2017
I've used Brilliant 3 times now and I've been pleased with their staff, punctuality and thoroughness each time. I plan to continue with Brilliant to clean my home prior to special occasions. They are very accommodating and have met my timeframes for service every time. Easy to work with.
Description of Work
House cleaning
Category
house cleaning
Terry H.
10/23/2017
Great. Needed to do a move out cleaning. We split up the work between us and the maid to make sure the new homeowners would have a spotless home to move into. She was flexible about which jobs she did. Brought all her own equipment and cleaners. Very pleasant and hard working.
Description of Work
5 hour house cleaning.
Category
house cleaning
James H.
10/18/2017
Marilee D.
09/13/2017
One of the two workers was being trained. The trainer did a fantastic job. The trainee needed extra supervision and was not as thorough or efficient. When I contacted the owner following the job, he was extremely helpful, appreciative of my feedback. He sent out a second team to make sure the work I hired them for was done to my complete satisfaction. It was, and I am a loyal customer. This company cares about getting the jobs done right and keeping their standards high.
Description of Work
Clean three bathrooms
Category
house cleaning
Marilee D.
08/22/2017
We had to call them back and they sent some better cleaning people and that worked out well. The second time around, they did the job right and no problems. I give them an A overall because of the way they handled the situation. We recommend them. This isn't the first time we had them do work for us. We are satisfied with the service.
Description of Work
I purchased a big deal for 3 hour of house cleaning for $89.
Category
house cleaning
Tammy C.
08/14/2017
Debbie C.
07/20/2017
Dave L.
07/12/2017
There was no extra charges. We had them come over for bathrooms and dusting. They actually got through before their time was up and my wife asked if they could please do some cleaning on the floors. They did that too.
Description of Work
We used a big deal for $135 for 3 Hours of Housecleaning
Category
house cleaning
Dave L.
07/12/2017
We have used them a couple of times. We first got involved with them with a big deal. We had them come back and do more. This time around it was around $100 which was quite reasonable. They did a good job. There has been two people.
Description of Work
It was just some general house cleaning like dusting and that kind of thing, bathroom cleaning.
Category
house cleaning
Tammy C.
06/26/2017
L. Michelle H.
06/21/2017
Their manager met with me to walk through our home and understand our top priorities. He then quoted a fair price. We've never had a cleaning cancelled. I'm called the day before service and staff always arrives within the time frame communicated. Staff cleans thoroughly, are polite and professional. i would highly recommend them. Price I list is per monthly cleaning for a townhouse that's 1,776 sq ft.
Description of Work
I have been using Brilliant Services for over a year for monthly house cleaning.
Category
house cleaning
Dr Harrison S.
05/08/2017
I cancelled the service when I found out they were lying. Angie's list refunded my money within minutes.
Description of Work
I needed them not to lie and say that I was paying for a "thorough housecleaning" and then be told that what I paid for was one kitchen and two bathrooms ONLY.
Category
house cleaning
Service Provider Response
Dr. [Member Name Removed] puchased a 3-hour Angie's List house cleaning deal. This is the same deal we've been running for several years through AL. We use AL wording, modified very little as AL has strict guidelines and prefers to use what they know will sell well. Dr. [Member Name Removed] appeared to be upset because although the deal is, very specifically, a 3 hour cleaning, it also uses the word "thorough". Dr. [Member Name Removed] chose to interpret "thorough" as deep cleaning the whole home versus acknowledging that she was purchasing 3 hours of labor to thoroughly clean what can be done in 3 hours. In an email, she accused us of illegal activity, bait and switch, threatened us with the BBB said she had "turned us in" to AL. We are very sorry that out of hundreds sold, this one person reacted so negatively when we tried to go through her priorities and determine how best to use the 3 hours she had purchased. It's important to note, through years of experience with AL reps setting up deals for us, no AL rep has ever constructed a deal that was purposely misleading. We use the verbiage suggested and only modify it if we see a direct conflict or something we know we cannot provide. As is very common in the industry (confirmed by looking at other home cleaning company's deals) 3 hours is very standard for 1 kitchen and 2 bathrooms, which is what we usually suggest to a 3 hour purchaser. Of course, we also make sure clients know they can use the 3 hours any way they like, it doesn't have to be 1 kitchen and 2 bathrooms, it just has to be only 3 hours. When we have extra time, we find something else to do. We would never leave, having provided less than 3 hours. We did not lie. We don't lie. We've been in business 12 years and certainly have not gotten here by being anything but honest and providing a valuable service to clients that we genuinely care about.Dia G.
05/04/2017
We have used this service three times. Great to be able to select the number of hours of cleaning so as not to pay for more than we needed. Every crew was completely outfitted with their own supplies and products, professional, thorough, and considerate! They even take you on a walkthrough to make sure everything is done to your satisfaction before they leave.
Description of Work
Housecleaning--specifically bathrooms and laminate flooring, some vacuuming.
Category
house cleaning
Robert B.
03/28/2017
The housekeeping manager came over to see what we wanted done in our home. After showing him around, he quoted us a price that was lower than our previous company even BEFORE they raised their prices! The people they send to our home are efficient, friendly, reliable and conscientious. We love the service.
Description of Work
We needed a new housecleaning company because Merry Maids kept making mistakes, and raised their prices too high.
Category
house cleaning
Robert B.
03/28/2017
Other Information
Services offered
Covid-19 update
We are actively performing full services. We are taking additional precautions to protect our customers.
Health & Safety Measures
We will sanitize the workspace and all areas touched
We accept remote payment
All statements concerning COVID‑19 business operations and essential services are informational only, and are self‑reported and not verified by Angi.
FAQ
Other Local Pros In Your Area
Golden Cleaning
Angi Certified
2022 Super Service Award
Golden Cleaning is one of the best cleaning services in Boise, ID, 83709. With more than 16 years of experience it has become a reliable cleaning contractor for the residents in Boise.
Falcon Flooring, LLC
Angi Certified
2022 Super Service Award
We guarantee your satisfaction, and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service. Check out our services offered and call or click to schedule an estimate today!
Pristine Kitchen & Bath
Angi Certified
Offers Coupon
Pristine Kitchen & Bath is a full service Remodel Company with an emphasis on tile and stone installation. Our primary focus is offering an excellent customer experience from the time we sell the job to the day we leave your home with a complete and beautiful installation. Weather you need a custom waterproof shower, tile floors in your home, laminate vinyl planks installed, or prefinished hardwood floors, Pristine Kitchen & Bath has got you covered.