Founded 2007 • With Angi since October 2017
Service Provider ResponseIf our service was excellent, then may I ask why you gave us all F's?
Service Provider ResponseI'm afraid this client also informed us that she needed poo and urine cleaned up and that some that was from her cats and some from raccoons. Our cleaning company, Boise Clean Pro does not carry any type of insurance for that kind of clean up, nor are our team members trained for that. To be frank, our cleaning company is for regular house cleaning. This client appears not to believe, though she was informed, that raccoon droppings can contain a parasite that is dangerous and difficult to treat. Here is a quote from the CDC website "Baylisascaris procyonis is thought to pose the greatest risk to humans because of the often close association of raccoons to human dwellings..........No drug has been found to be completely effective against Baylisascaris infection in people." As anyone can imagine, we cannot put our house cleaning ladies into a potentially dangerous situation such as this. As for the implication that we're somehow shady because of the name.....Angie's List has been working to separate the Brilliant Services and Boise Clean Pro names. The remodeling company is Brilliant Services and the cleaning company is called Boise Clean Pro. I will certainly inform Angie's List that apparently the separation is not complete.
Service Provider ResponseDr. [Member Name Removed] puchased a 3-hour Angie's List house cleaning deal. This is the same deal we've been running for several years through AL. We use AL wording, modified very little as AL has strict guidelines and prefers to use what they know will sell well. Dr. [Member Name Removed] appeared to be upset because although the deal is, very specifically, a 3 hour cleaning, it also uses the word "thorough". Dr. [Member Name Removed] chose to interpret "thorough" as deep cleaning the whole home versus acknowledging that she was purchasing 3 hours of labor to thoroughly clean what can be done in 3 hours. In an email, she accused us of illegal activity, bait and switch, threatened us with the BBB said she had "turned us in" to AL. We are very sorry that out of hundreds sold, this one person reacted so negatively when we tried to go through her priorities and determine how best to use the 3 hours she had purchased. It's important to note, through years of experience with AL reps setting up deals for us, no AL rep has ever constructed a deal that was purposely misleading. We use the verbiage suggested and only modify it if we see a direct conflict or something we know we cannot provide. As is very common in the industry (confirmed by looking at other home cleaning company's deals) 3 hours is very standard for 1 kitchen and 2 bathrooms, which is what we usually suggest to a 3 hour purchaser. Of course, we also make sure clients know they can use the 3 hours any way they like, it doesn't have to be 1 kitchen and 2 bathrooms, it just has to be only 3 hours. When we have extra time, we find something else to do. We would never leave, having provided less than 3 hours. We did not lie. We don't lie. We've been in business 12 years and certainly have not gotten here by being anything but honest and providing a valuable service to clients that we genuinely care about.
Health & Safety Measures
Boise CleanPro is open:
Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 4:30 PM
Boise CleanPro accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check
Yes, Boise CleanPro offers eco-friendly accreditations.
Boise CleanPro offers the following services: Housecleaning Services.
2022 Super Service Award
Golden Cleaning is one of the best cleaning services in Boise, ID, 83709. With more than 16 years of experience it has become a reliable cleaning contractor for the residents in Boise.
2022 Super Service Award
We guarantee your satisfaction, and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service. Check out our services offered and call or click to schedule an estimate today!
Pristine Kitchen & Bath is a full service Remodel Company with an emphasis on tile and stone installation. Our primary focus is offering an excellent customer experience from the time we sell the job to the day we leave your home with a complete and beautiful installation. Weather you need a custom waterproof shower, tile floors in your home, laminate vinyl planks installed, or prefinished hardwood floors, Pristine Kitchen & Bath has got you covered.