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About us
Hello and thank you for checking out our Angie's List profile. We've been cleaning homes in the Treasure Valley since 2007. As one of the oldest cleaning companies in town, we offer service you can count on. We specialize in recurring service. Weekly, bi-weekly or every 4 weeks, to meet your needs. We build a customized checklist just for your home and have tools so you can always give us immediate feedback about your cleaning. Our goal is to clean your home to meet YOUR needs. Our team members are thoroughly background checked and drug tested. We also do one time cleans and move cleans. Call us today to schedule a visit, or book online using our handy form at www.boiseclean.pro/book-now
Business highlights
18 years of experience
Services we offer
Housecleaning Services.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.5201 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 13% | ||
| 4% | ||
| 2% | ||
| 4% |
Showing 1-25 of 201 reviews
Mike B.
Nov 2018
Cleaning job was subpar resulting in landlord withholding part of my deposit. Why would anyone want to pay $400 for a cleaning service that doesn’t clean? I specifically requested the refrigerator to be cleaned, baseboards to be wiped down, walls wiped down, etc. None of this was done, and the basic cleaning that was done was done very poorly. I would not hire this company again. When I called to give them the opportunity to correct their shoddy performance, the manager, Nick Thomas, told me they could come back and do a better job, but it would cost me more money. I’ve never been ripped off to this extent before in my life. This company cannot be trusted.
Kay S.
Jun 2018
The service was excellent! The cleaners were very fast and thorough. The house was cleaned in 2.5 hours by 2 cleaners! I was able to suggest areas that were my focus. Olivia and Ashley were terrific. They worked diligently and got all of my priorities beautifully and efficiently cleaned. I would hire them again!
Response from Boise CleanPro
"If our service was excellent, then may I ask why you gave us all F's?"
Victoria T.
May 2018
The owner rescheduled me. I called when they didn't show and he gave me a new time. We were adjusting our schedule and scrambling to pick up family at the airport. The crew never showed. He states they showed after we left. Which would have been 20 minutes late. The owner stated it was my fault for not sharing my time constraints! He also gave me the details on how unprofitable GROUPON is, he had a sick worker, etc. But, no personal accountability. No attempts at a repair. He did offer me a minor discount to come back and clean at full price. I NEVER received any services for the money already paid! What a sham. Bad business! AVOID!
Mike W.
Apr 2018
We recently had personnel from Boise Clean Pro come to the house to do a cleaning. The office kept us informed as to the time we could expect the cleaners to arrive. The very pleasant lady arrived on time and was ready to go to work. The cleaning was accomplished with a minimum of disruption to our routine. About midway through the time allotted a representative of Boise Clean Pro came to the house to check on the progress and see if there were any concerns or special needs. We feel the house was cleaned to our satisfaction and will definitely have them return
Ravi I.
Mar 2018
very unprofessional management. don't know how they clean since no work was performed
Jonah H.
Jan 2018
Very well. They're friendly and reliable.
Carol V.
Dec 2017
Very well.
Dia G.
Dec 2017
Above average quality, used all of their own supplies.
Lynn M.
Nov 2017
It didn't! Also, the company that called back was not Brilliant Services...had a name Clean ....something or another. I was so unimpressed!!!
Response from Boise CleanPro
"I'm afraid this client also informed us that she needed poo and urine cleaned up and that some that was from her cats and some from raccoons. Our cleaning company, Boise Clean Pro does not carry any type of insurance for that kind of clean up, nor are our team members trained for that. To be frank, our cleaning company is for regular house cleaning. This client appears not to believe, though she was informed, that raccoon droppings can contain a parasite that is dangerous and difficult to treat. Here is a quote from the CDC website "Baylisascaris procyonis is thought to pose the greatest risk to humans because of the often close association of raccoons to human dwellings..........No drug has been found to be completely effective against Baylisascaris infection in people." As anyone can imagine, we cannot put our house cleaning ladies into a potentially dangerous situation such as this. As for the implication that we're somehow shady because of the name.....Angie's List has been working to separate the Brilliant Services and Boise Clean Pro names. The remodeling company is Brilliant Services and the cleaning company is called Boise Clean Pro. I will certainly inform Angie's List that apparently the separation is not complete."
Kent P.
Oct 2017
I've used Brilliant 3 times now and I've been pleased with their staff, punctuality and thoroughness each time. I plan to continue with Brilliant to clean my home prior to special occasions. They are very accommodating and have met my timeframes for service every time. Easy to work with.
Terry H.
Oct 2017
Great. Needed to do a move out cleaning. We split up the work between us and the maid to make sure the new homeowners would have a spotless home to move into. She was flexible about which jobs she did. Brought all her own equipment and cleaners. Very pleasant and hard working.
James H.
Oct 2017
Cleaning was not thorough. Did work that was not requested and did not do a thorough job cleaning bathrooms.
Robert B.
Sep 2017
Absolutely outstanding! I love this company, they are terrific!
Marilee D.
Sep 2017
One of the two workers was being trained. The trainer did a fantastic job. The trainee needed extra supervision and was not as thorough or efficient. When I contacted the owner following the job, he was extremely helpful, appreciative of my feedback. He sent out a second team to make sure the work I hired them for was done to my complete satisfaction. It was, and I am a loyal customer. This company cares about getting the jobs done right and keeping their standards high.
Marilee D.
Aug 2017
We had to call them back and they sent some better cleaning people and that worked out well. The second time around, they did the job right and no problems. I give them an A overall because of the way they handled the situation. We recommend them. This isn't the first time we had them do work for us. We are satisfied with the service.
Tammy C.
Aug 2017
They didn’t do too bad. They worked hard at it. They were on time. They were fine.
Kathy R.
Jul 2017
As written above
Debbie C.
Jul 2017
The girls did an excellent job. Hard workers and VERY professional. Really appreciated their amazing service.
Meredith L.
Jul 2017
There was no extra charges. We had them come over for bathrooms and dusting. They actually got through before their time was up and my wife asked if they could please do some cleaning on the floors. They did that too.
Meredith L.
Jul 2017
We have used them a couple of times. We first got involved with them with a big deal. We had them come back and do more. This time around it was around $100 which was quite reasonable. They did a good job. There has been two people.
Tammy C.
Jun 2017
They sent two young ladies, that worked as a team. Did a pretty good job, but they didn't sweep and mop the 2 pantry's Quick and good cleaning but not a deep cleaning..
Michelle H.
Jun 2017
Their manager met with me to walk through our home and understand our top priorities. He then quoted a fair price. We've never had a cleaning cancelled. I'm called the day before service and staff always arrives within the time frame communicated. Staff cleans thoroughly, are polite and professional. i would highly recommend them. Price I list is per monthly cleaning for a townhouse that's 1,776 sq ft.
Deb B.
Jun 2017
Good fine good
Dr S.
May 2017
I cancelled the service when I found out they were lying. Angie's list refunded my money within minutes.
Response from Boise CleanPro
"Dr. [Member Name Removed] puchased a 3-hour Angie's List house cleaning deal. This is the same deal we've been running for several years through AL. We use AL wording, modified very little as AL has strict guidelines and prefers to use what they know will sell well. Dr. [Member Name Removed] appeared to be upset because although the deal is, very specifically, a 3 hour cleaning, it also uses the word "thorough". Dr. [Member Name Removed] chose to interpret "thorough" as deep cleaning the whole home versus acknowledging that she was purchasing 3 hours of labor to thoroughly clean what can be done in 3 hours. In an email, she accused us of illegal activity, bait and switch, threatened us with the BBB said she had "turned us in" to AL. We are very sorry that out of hundreds sold, this one person reacted so negatively when we tried to go through her priorities and determine how best to use the 3 hours she had purchased. It's important to note, through years of experience with AL reps setting up deals for us, no AL rep has ever constructed a deal that was purposely misleading. We use the verbiage suggested and only modify it if we see a direct conflict or something we know we cannot provide. As is very common in the industry (confirmed by looking at other home cleaning company's deals) 3 hours is very standard for 1 kitchen and 2 bathrooms, which is what we usually suggest to a 3 hour purchaser. Of course, we also make sure clients know they can use the 3 hours any way they like, it doesn't have to be 1 kitchen and 2 bathrooms, it just has to be only 3 hours. When we have extra time, we find something else to do. We would never leave, having provided less than 3 hours. We did not lie. We don't lie. We've been in business 12 years and certainly have not gotten here by being anything but honest and providing a valuable service to clients that we genuinely care about."
Dia G.
May 2017
We have used this service three times. Great to be able to select the number of hours of cleaning so as not to pay for more than we needed. Every crew was completely outfitted with their own supplies and products, professional, thorough, and considerate! They even take you on a walkthrough to make sure everything is done to your satisfaction before they leave.
Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
FAQ
Boise CleanPro is currently rated 4.5 overall out of 5.
Boise CleanPro accepts the following forms of payment: CreditCard
Yes, Boise CleanPro offers free project estimates.
No, Boise CleanPro does not offer eco-friendly accreditations.
No, Boise CleanPro does not offer a senior discount.
No, Boise CleanPro does not offer emergency services.
No, Boise CleanPro does not offer warranties.