Bent Nail Inspections

I've used Bent nail multiple times but this last time their inspection really missed the mark and most importantly their management response was terrible. Total lack of ownership and accountability for all the misses their inspector had. I gave them the chance to make it right privately but their management simply stopped responding to my emails hence posting this review as I believe their service is not worth anymore if you are selling or purchasing a home and they treat you as if you are a stupid home owner who doesn't understand how things work. I understand that when you buy a used house, it will not be perfect by any means and an inspector cannot detect all the issues, however the reason I'm very disappointed with Bent Nail's service is because they missed some OBVIOUS issues that were visible to the "naked eye" and detectable within minutes for a good inspector. 1) A/C Water leak - water marks all over from previous leakage. We detected the leak within minutes of turning the AC

I requested William and Bill arrived for my inspection. At no point did Bill inform me that he came instead of William. I understand businesses can't guarantee a specific employee, but it would be nice to be told it is a different employee than requested. I really liked Bill and he appeared to be very thorough. I was ready to recommend this company with a 5-star review, but then I received the inspection report. Important photos regarding past water damage were blurry and some of the information totally contradicted what Bill told me in person. I specifically asked Bill about water in the crawl space, so this information was especially concerning. Bill told me verbally that some of my doors had stripped screws. This was not specifically annotated in the report. There was no location identifier for six pictures of door hinges other than "Doors". This is not very helpful when you have fifteen doors that are similar. The descriptions in the report were limited to two sentences. A few pictures were upside down. A picture of the garage door was included in the section on "Walls, Ceiling and Trim". Another photo in the "Interior" section was nowhere to be found in my home. The builder couldn't even find it. None of the photos indicated their location in the "Interior" section, so I had to search for them. Alex contacted me via email to see how the inspection went. I replied expressing concern and requesting clarification of items on the report. Meanwhile Bent Nail is sending me multiple emails requesting that I review their business. I didn't receive a reply from Alex, so I follow up and she explains she's only in charge of the feedback requests and my email was forwarded to someone else who would be in the office the next day. Several days later I receive an email saying that they had Bill reach out to me and he left a voice mail. The email said the inspector would reach back out to me and they verified my phone number was correct. There was no name indicating who sent this email. If Bill or anyone else tried to call me my iPhone logs all the calls and messages. No one called. I emailed Bent Nail explaining this and requested my emails be forwarded to David Strand the owner. I never heard anything back from Bent Nail Inspections Customer Service or David Strand. I find this very disappointing after paying the company $462 for this inspection. I have received seven inspection reports on homes I've owned. These reports had clear photos and sufficient enough detail that I didn't have to recontact the inspector for clarification. I'm in a development with many new homes and others coming up to the end of their warranties. I will not be recommending Bent Nail Inspections for inspections or warranties based on my experience.

Extremely well. The company has good communication connectivity so making an appointment was easy. I was traveling into town to be there. They had a sample report to look at which helped align expectations. Mike showed up a little early, as did we. He let me follow him around and he pointed things out as he went. The final report, with pictures was delivered that night. We felt like we got our money's worth at $650. No surprises, executed with quality as planned.

Austin did a fantastic job. He was on time, extremely thorough, and they even provided a video summary of the inspection. I felt very much at ease after having this inspection done, and I would recommend Bent Nail to anyone looking for an honest, reliable home inspection company.

Bent nail arrived early and went straight to work. I arrived and was greeted kindly, and the inspector was happy to walk through my list of concerns. After several hours of work, the inspector provided me a full tour of his findings. The report arrived later that night in even more detail with great photos. This was the best money I could have spent when buying a home. I will definitely use them again.