Blackfoot Hardwood Floors

DO NOT USE THIS COMPANY!!! Blackfoot Hardwood Floors installed our oak kitchen floors about 20 years ago when we built this home. They did a fine job, and we had them refinish and reseal them 11 years ago with only one minor problem. We then contacted them to refinish and reseal the floor 1 1/2 years ago. What a mistake! As you can see from the attached pictures, the two men that came to do this did a horrible job! The color does not match the original floor. Now anytime someone walks across the floor, it doesn't matter what kind of shoes they are wearing, they leave marks on the floor. This never happened before they were "refinished". As you can also see from the pictures, the workers cut a groove on all of my cabinets and trim boards. We have contacted the owner Dan Fawcett numerous times to come out and see the poor workmanship and damage that his workers did, but he doesn't return calls or will call to say he is coming through the area right now and can stop, never when we are home. I hate to involve our lawyer, but this looks like the only way this issue will be resolved. Again, DO NOT USE THIS COMPANY!!!

The installation went quickly, but we immediately started having problems with our floors. Huge gaps in the wood right in the middle of large rooms, in multiple places. Buckling floors where the wood swelled and wasn't given adequate room to move. Blackfoot Hardwood Floors came out and "fixed" them 3 times and when we continued to have severe issues and threatened to take him to small claims court if he didn't fix them, he became angry and refused to come out altogether. He finally admitted this was the first time he'd I stalled floating floors. He had no idea what he was doing and, aside from the problems with our flooring he installed, he was extremely difficult to work with once he was confronted with the problems.

The installation was quick, but we immediately started having serious problems with our floors. He came back out 3 times in attempts to fix the problems, but they only got worse. Our floors began buckling where he didn't leave enough space for the floor to move as it moved. Our floors also completely came apart, right in the middle of large rooms. The wood just completely separated from each other and you can see the subfloor below. Our builder's foreman paid him without reviewing his work, otherwise neither the builder or us would have paid for his horrific job. He finally admitted that this was the first floating floor he had ever installed, but refused any sort of refund so we could have his work fixed. When we threatened to take him to small claims court over the severe problems we continued to have with our floor, he became angry and refused to work with either us or our builder to try and get it resolved without further actions. Aside from the horrible installation and the many issues we are facing with that (we have still never had them fixed due to the cost), he was extremely difficult to work with once we confronted him with problems.

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