Basement Solutions Inc

unknown

It went very well.  It took them about 2 hours and they knew exactly what they were doing.  The radon have been +4 and it went to 0.03, which is a great result.

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Their service was great.

10lb weight restriction. This was extremely frustrating since we were told they would come on Tues. Overall, once the gentlemen arrived all of them were pleasant and courteous. Work went smoothly and they finished in 4 days. The concrete finish work is poor. This was especially discouraging as he guy old me he doesn't normally do concrete work. It seemed as if som of he workers weren't as knowledgable about the product, since they didn't have answers for questions I had. The first night after it was finished, we had a large rainfall. The basement is dry and with the dehumidifier running, I no longer smell mold. We looked in he drain ports and noticed water running the opposite direction of he sumps. Regardless, the basement is dry and water stayed out! We're glad we did it as the end result is a dry basement. However, there were issues we weren't happy with as stated above. Maybe we're just being picky, but we should-it was a lot of hard-earned money.

      After our initial estimate we made an appointment to start the work on 4-29.  About a week before that date they called us and said they could do it on 4-25.  We were happy since our basement is flooded.  4-25 came and noone showed up.  I called about noon and they said oops they messed up.  The installation went fine.  There were 3 guys working and were very polite and courteus.  After they left we discovered they had dropped a plastic storage bin full of photographs.  It was broken and pictures were all wet.  My wife was in tears.  They could have at least said something about it.  After about 2 weeks there was still moisture where the cement was poured so we called and left message.  No response.  We called again 2 days later and they apologized and said they would call us back to come spray a sealant on the cement.  Sure enough no call back.  The work itself was ok but the after-service care and ability to pick up the phone and call us was pathetic.

The crew was very professional and methodical and did an outstanding job during each phase of the project.

They came out to do a radon inspection for a house we were purchasing.  They were very professional and helpful.  The current homeowner was less than cooperative for the inspection but Dan was extremely patient and even went back to test again at no additional cost.  We will need further services to reduce the radon in the basement and we will definitely be using them for that as well.

Went just fine, just as described.

Basment Solutions notified us they were ready earlier than they had quoted us. They worked quicky to complete the task and left the basement clean. The work still looks good (3 months later) and there is no water in the basement.

I had the French Drain System installed and please read the above comments.

The crew showed up on time and were very friendly and professional. They kept the work are clean and answered all of my questions. They even had one of the crew help haul in a grocery bag when I came back home. I would highly recomend Basement Solutions to anyone!!