Mr Fix It and Remodelworks

The job was done in very little time and looked wonderful.

We had an excellent experience! We hired Remodelworks initially for a complete kitchen remodel. We were so pleased with the outcome we went ahead with a master bath remodel, a deck, and a pool house which we love. Whether your budget is $15,000 or 200,000, Remodelworks has always answered the call. They helped us formulate our vision of what we wanted. They have a very talented group of pros from plumbing to custom carpentry and trim work. They always were within budget, always advising us when we might want upgrade from the budget, they always had our economics in mind. They really restored our home and made it enjoyable again!

The Remodelworks crew showed up on time as promised to remove our old countertops.  The fabricator was arranged to show up the same day to install the new ones and that happened seamlessly.  The next day the plumber was here to hook up the plumbing and the lighting work was completed. The backsplash was installed over the next 2 days.  Any problems we ran into were addressed quickly.  One of the switches for the new lighting did not work correctly and one connection was faulty and caused the lights to flicker.  One of the crew returned to fix these issues and Larry checked in regularly to make sure all work was completed and we were satisfied with the outcome.  We could communicate through phone, email or text to check time schedules and address issues.  We highly recommend Remodelworks/Mr. Fixit for their fair and honest business approach.  They paid very close attention to our needs and concerns.  We have referred several friends to this business!

Quality and service were excellent from planning stages through the completion of the project. Carpenters were very professional. We have a kitchen remodel in the planning stages and will definitely be using Remodelworks!

Jason Tighe and crew did an EXCELLENT job redoing the balcony flooring outside the sliding doors of our home facing the woods. They worked from 8AM to 7PM and finished the next day due to worry about the weather. The sun was shining directly down on them with a 97 heat index, and they kept working away with some lemonade or ice tea occasionally. We would recommend them for any home improvement project. Tighe's Home Improvement LLC 515-803-9372

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Well, for starters, the interior of the home looked beautiful.  We fell in love with the work he did in kitchen and the layout of the home was great.  Larry did a great job choosing cabinets, flooring and fixtures.  He also was pretty easy to work with during negotiation and was very friendly when we met him in person.  However, we've been in the home about a month and have found so many examples of shoddy workmanship, it's tough to even know where to begin.
The master bathroom had several plumbing issues.  The sink's hot and cold water was reversed (no big deal) but the beautiful frameless glass shower had no hot water.  After some investigation, we determined that he ran two cold water lines to the shower!  Okay, small mistake we were able to correct on our own.  Additionally, the vanity light was wired through the GFC outlet - I don't believe there's anything inherently wrong with this but it is definitely not standard practice.
In the guest bath, the new plumbing stack was brought through the basement by notching a significant chunk (more than 70%) of a floor joist without reinforcing or sister-ing it.
When we began unpacking our dishes we noticed that some of the cabinet shelves were drooping.  We realized that half of the cabinets were installed improperly with the metal pegs above the shelves and the plastic braces below (instead of the other way around).  Okay, another small mistake we were able to correct on our own.  All of the stainless steel appliances appear to be used - the dishwasher had no utensil holder that we had to buy after the fact.  The refrigerator's water hookup valve (ice-maker and filtered water)  is cracked and we are still attempting to buy a replacement.
We decided to install a ceiling fan in the living room which has a 13-foot valuted ceiling.  Conveniently, there was already a switch on the living room wall near the entry that appeared to do nothing.  Perfect, we can just wire the new fan to that.  Once we got up in the attic to snake the wiring through we noticed that the wiring from that switch was left exposed but was buried in insulation.  IT WAS A HOT LINE! That is a severe fire hazard and makes us question any electrical work done in the house.  Larry claims he's a certified electrician so we assume someone else performed the work and he didn't verify it.  Either way, that's completely unacceptable.
We negotiated to have all the large casement windows (12 total) replaced since they were single pane and many did not open.  Larry split his cost with us 50/50 which we felt was a good deal.  However, the sealing and caulking job was extremely subpar.  None of the windows were sealed properly and we had to cut out the caulking he did and recaulk every window ourselves (both interior and exterior).
Larry did significant work in the backyard including removing several tiered wooden retaining walls, bringing in dirt, grading the new dirt and installing a new cement retaining wall to provide a more level, usable backyard.  He also poured a large cement patio off the 3 seasons room.  Due to the significant rainfall, large swathes of the dirt compacted or washed away leaving the backyard severely lopsided and many places where the dirt washed away from the bottom of the patio leaving it exposed.  Our contract also stated that Larry was supposed to sod the entire backyard but he was unable to due to the alternating heat and heavy rainfall we had this summer.  He offered us $500 compensation which we agreed to so we don't hold him accountable for the lack sod.  However, he attempted to seed the lawn which failed miserably and is now mostly water grass and creeping charlie.  We are having to work with a landscaping company to kill the entire back lawn, bring in a significant amount of dirt, re-grade it and re-seed it.
Some of these things should have been caught by our home inspector (we didn't list those that were caught as he remedied everything we brought up) but many couldn't have been identified.  However, the fact that so many things were done subpar or completely wrong is frightening, especially the electrical work.

UPDATE: In response to Larry's comments:

We did not contact you prior to our review because our contract was closed and knew you had no further responsibility in remedying the errors.  As you know, home warranties have deductibles and take time to resolve. In each and every case, it was cheaper and quicker for us to resolve the issues ourselves (with my father and father-in-laws help).  In addition, we realize that most of these should have been caught by the home inspection and I said as much in my first review.  We have worked directly with the home inspection company to resolve those issues.  However, that does not preclude me from posting a truthful review of your work.  If you'd like to speak in person to go over each item I noted, I'd be happy to revise my ratings and update my review to reflect your concerns and follow up.

I notice you did not respond to the single largest issue I pointed out - the fact that there was an open, live wire buried in insulation in the attic.  It is an extremely disconcerting and unsafe error that no one could reasonably expect a home inspector to identify.  Prior to discovering that, I did not intend on writing a review on the other, admittedly minor things.  Would you like to comment on that?

MASTER BATH: I will happily provide pictures of the rework required for both the faucet and shower.  It was a couple hours of work and was free since my father-in-law had all the necessary PEX installation equipment and extra piping.   Regarding the GFCI outlet, both a certified electrician and the MidAmerican energy auditor said it is abnormal wiring.  As I understand it, there's nothing inherently wrong but when 2 unbiased parties mention it is abnormal, I take their word for it.

KITCHEN: Regarding the kitchen cabinets, the fact that half of them had the metal brackets above the shelf seemed odd.  I readily admit that I don't know how cabinets are shipped.  Like I said, it was not a big deal and we fixed it in 30 minutes.  You are correct that you never advertised the appliances as new, however the complaints we have are still valid.  Should they have been caught by a home inspector?  Maybe.  Could we have paid the home warranty deductible to resolve it? Yes.  Was it cheaper and more timely to resolve it ourselves?  Absolutely.  It took 30 minutes to install a new valve and filter.

WINDOWS: We did not have the home inspector inspect the windows since they were not completed until after the initial review.  I readily admit that it is our fault for not having the inspector come out a 2nd time for the final walk-through and you hold no liability for how they were installed since we signed off on the contracts.  Which again, is why we did not contact you to resolve it.  But the fact remains that we had to re-caulk them due to the sub-par initial job.  Again, $20 of caulk and a few hours of work - easy to fix.

BACKYARD: In my initial review, I said that we didn't hold you responsible for the lack of sod.  But again, the work completed was sub-par.  I'm sure you sub-contracted the work out but there is still significant rework necessary from a grading perspective.  From our discussions with landscaping companies, we discovered the patio was built 8-12" too high and regardless of rainfall, there was never enough dirt brought in to ensure proper drainage.  We obviously weren't going to kill the entire deal for the backyard but we had hoped for more.

OVERALL: Excluding the cost of landscaping the backyard, we're out a weekend's worth of work and a trivial amount of money.  We knew we would have to spend so

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They did an excellent job, I was very satisfied.  I would recommend them to anyone.

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Everyone was very professional, and the work was well-done. One little part of the new window was missing so they were going to bring it out the next day.  It didn't happen , so I called.  They were VERY apologetic and sent someone right out.

We thought the price was a little high for the window, but after all, it was perfectly installed.  Yes, we'd call them again.

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Everybody was there when they said they'd be, did the jobs quickly and professionally. We are totally satisfied.

We were delighted with the job performed and you would never know the tiles had been replaced. Very professional and always on-time-also,  price came in $300 below bid: can you ask for more than that?

I purchased a home which needed multiple small repairs and Mr Fix It has been able to assist me with all of them. They are courteous, friendly and easy to work with. Annette, who does the scheduling, asks enough questions to get a good idea of the work desired and then schedules appointments at my convenience. The workers arrive on time and usually finish within the allotted time or even earlier. My Fix It is a great resource for those smaller jobs that are necessary to keep a home well-maintained. Based on my multiple experiences with them on these smaller projects, I would feel confident using them for larger remodeling projects in the future. The quality of their work has always been super.

Excellent experience with Larry and the RemodelWorks team!  The communication with Larry and Annette was extremely timely from the moment I requested a quote through the very end of the project.  Larry met with us to discuss our project and gave some excellent "outside of the box" ideas which we loved.  We hadn't thought about removing the existing whirlpool tub and expanding the shower but after talking through it with Larry we were 100% on board.   I appreciated how he brought his experience and expertise into our project to help us make the best decision for this remodel.

The quality of the work was exceptional and there were no issues throughout the project. 

Larry, Annette, and Kurt were in constant contact with us to let us know the next steps of the project and answer any questions we had. 

The tile work is gorgeous - thank you Ado!  The finish work was done meticulously - thank you Ryan!

The original quote was very close to the final price of the project. The variance was due to changes in materials that we had requested. 

Highly recommend RemodelWorks and will certainly work with Larry and his team again.

We had planned to replace our kitchen counter tops for a while, but when family was coming from far away to attend our daughter's college graduation, we decided it was time.  Larry from Mr. Fixit and Remodelworks! came to look at our project and give us an estimate, and once we had made some decisions about counter top materials and scheduled our job with Annette (nearly all of our correspondence was via email, and Annette was always very quick to respond to my regular notes) we were off and running. 
We were very happy with all the team that worked at our house.  The granite guys neatly removed the old counters, sink, and related hardware and prepared the surfaces for the new granite.  Because the old laminate was thicker than the granite and we wanted to preserve the tile back splash, they had to build up the tops of the cabinets where the counter tops rest.  Then they brought in and installed the new granite and the sink, which we had purchased ourselves.  Later the plumber installed the new faucet and garbage disposal, which we had also purchased ourselves, and his crew took out the old toilets and installed the new ones, which we had bought and had waiting in the garage.  The team hauled away everything that we chose not to keep or dispose of ourselves and left our home neat and beautifully finished! 
We were extremely pleased with Mr. Fixit and Remodelworks! and would hire this company again without hesitation.  At every step of our project we felt our questions were answered, and the work was exemplary.  The crew was courteous and respected our property, leaving everything clean whenever they finished for the day.  Each person was knowledgeable about his job and clearly cared about the quality of his work.  We give Mr. Fixit and Remodelworks! our highest recommendation for an outstanding job!

The entire process from start to finish was great.   We initially reached out to them to inquire about pricing and also to see if they could fit us in a short window of time we needed the project completed.   They responded immediately and were able to have someone complete the project well before we needed it done.   Rob did the work for us and did an amazing job.   He was on time which was extremely important due to our own work schedules and extremely nice/pleasant to work with.   Was very impressed with the work Rob did, it turned out better than we imagined!   The price we ended up paying was also exactly what they estimated up front so there wasn't any unexpected costs.  We will definitely reach out to them for future projects.

The owner of the company personally reviewed the work done on the shower.  While the work was up to specs (removal of stains) the end result was not what we had hoped for.  The owner issued a significant refund of the cost, even though that would not have been required according to contract.  They place a high premium on customer satisfaction which is highly appreciated.

Workers arrived early to do the work. Verified what work was to be done. I was able to ask them questions while they worked. Friendly and polite workers. The work on the kitchen was done in 3 hours, shorter than the half day estimate. I agreed to the location of all lights prior to cutting the drywall. They installed LED bulbs which I had not bought.  They did not leave until the work was done and I was satisfied with the completed result. 

I chose Mr. Fix It because they submitted an estimate which was for the complete lighting project for my kitchen. Until they submitted their estimate, I was unsure how to proceed to get a complete lighting project for my kitchen. 

My kitchen lighting is great now, I have dimmer switches on both the recessed lights and the pendant lights. NO more working in my shadow to do things close to the kitchen sink.
I had them install bathroom cabinets as they can do it so professionally in a short period of time.

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All work completed timely and professionally.

Great, professional, same day service! Easy to schedule. Technicians are professional and prompt and do a great job. Office staff coordinates service, very responsive and never fails to follow up. I've also used this provider in the past for handyman services other than plumbing and would not hesitate to recommend them to friends or clients in my real estate business.

I have had them do many different jobs for me over the last 10 years from a kitchen remodel, finished basement, simple repairs, painting, etc. The owner Larry is my first call when I need something fixed!