PLUMB SUPPLY CO

This plumbing supply company is run by careless, incompetent ninnies. 1) We tried to view faucets, etc., at Water Concepts, but the manager screeched at us that we'd have to wait weeks to get an appointment. An appointment just to look at faucets?? WTH? 1a) Amazingly enough anyone can walk into Ferguson's in Des Moines WITHOUT AN APPOINTMENT and they are the nicest, most helpful people around. 2) Plumb Supply told us week in advance, that our entire order was in, but when we picked it up, the faucet was not there. They promised to order it, overnight-shipping on them. They did not order it. When I called days later to inquire where it was, they suddenly remember they forgot to order it a SECOND TIME. 3) We gave Water Concepts item numbers and descriptions to order, and they ordered the wrong model of faucet. The problem is, they look identical, so after the faucet was installed, the plumber tried to hook up the foot control, and that's when the error was found. 3a) We should have ordered everything at Ferguson in DSM but our plumber typically works with Plumb Supply, so we let him follow his usual business model - - big mistake. 4) Plumb Supply REFUSED to make it right. They told us the faucet was now "used" so it's not their problem. Needless to say, this was an expensive faucet, and now I'm stuck with it. 5) I wrote a letter to the President of Plumb Supply, detailing my issues. I did not receive a reply. -> For as long as I live, I will NEVER do business again with this company of shoddy wankers.

Not friendly. They have extensive collection of Kohler products in their showroom. I was replacing Kohler products that had not performed well, but they did not seem very interested in helping find different products for my project. I ended up ordering a cast iron sink and a drain, from the Kohler line, but not much else that I can recall.