LifeStyle Plumbing Inc

I used Lifestyle Plumbing Inc out of Waukee to fix a dripping shower faucet (Moen) and a new drain in my bathroom on March 9,2018. Don came out. Seemed like an OK guy. On time. Worked for 1 1/4 hours mostly on pulling the faucet cartridge which was horribly stuck and showed me how to replace it as I watched?that was good. Don put in a ?different? cartridge and it still leaked as much as before and he saw that. Don said the only remedy was to cut a hole in the wall and replace the entire shower/tub valve assembly. I wasn?t ready to sign up for that and Don said he had ?done all that he could? so wrote up the bill. The bill was for $299.98 of which $104 was for the cartridge that did no good. I thought that was high but I had no idea and a guy has to make a living, so my bad. The new shower drain was fine.
Got to thinking that Moen warranties it?s shower/tub fixture not to leak for as long as you own them and that it was odd that I should have to replace the whole brass valve and not just the cartridge to fix a leak.
So I emailed Don that same evening and said I thought maybe the cartridge he installed was defective and could he tell me what the part number was so I could try another one.
I waited a couple of days?no response. I worked with Moen to figure out the right cartridge(1222)and bought a brand new one at Lowe?s for $38,99 (a bit less than the $104 charge but OK) Installed it myself and? no more leak.
Then I compared the ?new? cartridge that Don installed 3 days earlier with an in the package new one I just bought and noticed the brass stem was scratched and the plastic housing around the stem was discolored compared to the new one I got at Lowe?s. It sure looks used to me which would explain why it leaked as bad as the one taken out. But I can only say what I see and what I experienced.
I called Don on March 13 and told him I got the leak stopped with a real new cartridge and could I get a refund of the excessive $104 part which did no good. He told me I should have called that same day (I emailed but he says he ?never got it?...convenient) Then he said he didn?t believe I fixed it and was just trying to get money ( I guess he knows about that). He would not admit that it was still leaking when he finished his work and that he knew it. and even suggested the ?only remedy?. Anyway, I am out the $104 for what appears to be a used cartridge and I really don?t appreciate Don?s attitude. Anyone can do what they want, but I will never do business with LifeStyle Plumbing again.
I have the cartridge Don installed and what a new one looks like. I have his bill charging $104 and the Lowe?s receipt for $38.99 for the same part dated 3 days apart to prove I had to buy a new one. I have the time-stamped email I sent to the contact address on his website to show I informed him the same day and will share with anyone interested.

Excellent. Don is so kind, professional, on time and knows what he's doing. Highly recommended!!

Don has always responded in a timely manner in order to get our water back on quickly. He is friendly and professional, charges reasonable rates and leaves the area clean

unknown

Don did a wonderful job. Very clean, neat, professional. Will use him again!

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The connections were rusted and corroded on faucets. After trying to remove connections, he was able to cut the connections off and install the new hoses. The service call took 1 hour, the repairman was professional and courteous.