RetroFoam of Iowa

The two workers came as scheduled, did the work quickly, took time to clean up outside, and checked the inside to be sure there was no foam leakage into the house. The workers were friendly, explained what they would do and how they would do it to be sure I did not have any questions for them and that we were all on the same page before they started the work.

In 2016, we had this company come to our 100-year-old farmhouse that had zero insulation in the walls to spray in their foam. They showed up when they promised, the crew was professional and expedient. There was a noticeable difference when they were done. Fast forward to winter and the pipes in our new bathroom froze. We called them back to take a look and was promised that a crew would be sent out to fill an area that appeard to be the problem. That was six months ago. We have left dozens of voicemails for them to call us. It now appears they are screening our calls. This company does not stand behind it's service.

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The workers showed up on time even though they had to drive two hours to get here. They got to work right away and took very few breaks. It was a three person team. Anthony was the team lead and he was simply amazing. He knew what needed to be done and how to do it. He was extremely professional and personable. The other two individuals were newer with this being the first job for one of them. I believe this was a real disadvantage for Anthony who tried to be everywhere doing everything. They started at 9 in the morning and finished at nine at night. The sound difference in our home was immediate and most welcome. Our house has high ceilings and hardwood floors throughout the whole house. This caused a lot of echoing and sound noise which has significantly been reduced with retro foam. I can't wait to see my energy bills in the next few months as well and will provide an update. My only complaints are they could have left the house cleaner and they needed to shut the doors when they left the house. They also needed to ask for items I believe should be standard on their truck; i,e, dust pan, broom, swisher/mop, flashlight. As the new guys were sitting in the vehicle for an hour, Anthony tried to finish the cleanup on his own. We finally said we would finish up because it was getting so late. I am sure with a fully trained, knowledgable staff, the cleaning up would have gone better. I would still highly recommend this company.

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it went very well. they arrived on time, completed their work as stated and cleaned up when completed. they also left some dry wall filler just incase the holes they used to inject foam shrunk when dry.

They were on time and did a great job. The guys were nice and very professional and explained a lot to me.

Prompt, friendly, polite and efficient. Great job of cleaning up after the job.

I couldn't have imagined it would have gone this well. They went above and beyond to ensure all areas were insulated and their skill in removing our old aluminum siding and also replacing it properly is very much appreciated.

They went above and beyond the call of duty and were THE ONLY INSULATION GUYS IN OUR MARKET THAT ACTUALLY RETURNED phone calls and showed up on time.

The person who came to do the insulation first came to give an estimate. The prices were comparable with other companies. I chose to go with this company because of recommendations. Later that week he came to complete the job. He was on time, and it did not take long at all. Very good service.

They came out to do an estimate and were pretty straightforward, gave a fixed price, no nickle and diming. I told as much as I knew about the house, in particular that I was pretty sure there was no insulation in the walls I wanted to have insulated. When it came the day of, they began to drill their access holes from the outside, and found that there was blown-in cellulose inside. They can deal with old batting, the foam just pushes it aside, but cellulose gums up the foam tube, and they have to blow and vacuum it out of the wall cavity before starting. This was an understandable change order, the foreman informed immediately and with complete understanding and encouragement let me make some phone calls and internet searches to research the issue, no pressure at all. They ended up renting a large compressor to deal with it, and had four guys working an extra 2-3 hours to vacuum it all out, and we negotiated an extra $300 charge (they originally suggested $500). Despite the hiccoughs, the work was all done in one day, and the workmen remained very professional and communicative throughout. They took off their shoes to use the restroom, and went away from the house to smoke. They were always conscientious of any damage they might do (e.g. made sure they weren't filling cold-air returns). They cleaned up fairly well, left some cellulose and foam squirts here and there, but actually ended up vacuuming up my front walk and patio pretty well. Update 10/12: Just got a response from MidAmerican Energy to my application for an energy rebate for the installation of insulation. This was a selling point that the RetroFoam salesman had mentioned. However, he didn't clarify that this rebate is no good for walls that have some insulation, and nobody made mention of this back when they found the blown-in cellulose. From my point of view, this is a pretty hefty addition to the total bill, and I would like to have been notified about it when the insulation was found. In fact, looking back, someone (probably the salesman making the original quote) should have investigated the state of insulation with a small hole and camera before the work began. I have reduced my grade for professionalism and overall performance as a result.