About us
Hambly and Sons Restoration and Cleaning is the premier professional company offering residential services to our clients in the Waterloo area. We are known to pay exquisite attention to detail while making your satisfaction our number one priority. Please call us today to schedule your appointment with Iowa's true professionals at work for you!
Business highlights
17 years of experience
Services we offer
Carpets or Rugs Cleaning, Recovery Service , Waste, Junk, Building Materials and Debris - Remove and Haul
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.315 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 7% | ||
| 13% | ||
| 0% | ||
| 7% |
Showing 1-15 of 15 reviews
Tali T.
Feb 2024
Brant was extreme late by 2 to clean the carpets and cant give estimates on remediation so we both talked to his Boss said they would come back the next morning. David the product mgr. arrived and would not do the job and refused to even give an estimate without going directly through insurance. I called the office afterward and spoke to a woman voicing my frustration and she said, Well idk what you want me to do about it. I asked politely for (one of) the owners to call me back but they never did. Total waste of time. Due to the delay, I had to rip out all my carpet for fear of mold since it had been just over 48 hrs. Horrible communication, dishonest, obviously they care more about the money than the customer. I NEVER leave bad reviews and leave great reviews often. Totally baffled by a CHRISTIAN family owned organization..? Do better please!
Response from Hambly and Sons Restoration and Cleaning
"We always welcome feedback from people who interact with our company. In this case, we are very comfortable with how each of our staff members handled this customer. The statements in this review do not reflect the facts. For instance, we were not late. She received an estimate. She spoke to our our owner on three separate occasions. We also recommended the carpet be replaced due to the fact it was covered in sewer water. Unfortunately, not every customer is the right fit for our company and this was one of those cases where we decided not to perform any work for the customer."
Josh S.
Jan 2019
0
Julie S.
Dec 2018
Did a great job! I liked seeing before and after pics. Duct cleaning is a little expensive but everyone we spoke to cost around the same amount. Worth breathing cleaner air.
Christine T.
Nov 2018
Professional and friendly
Deb H.
Aug 2018
Very professional, friendly service.
Christie B.
Jun 2018
Adam P.
Sep 2017
We had some difficult staining on the stairs. We asked them to come back and try to clean them again. The second round did the trick. They came back without any hesitation and in a timely manner.
Tammy D.
Jul 2017
They gave extra attention to the spotted areas on our carpet, but let me know that there was no guarantee that the procedure would completely remove them. I was very pleased with the results even where they couldn't totally remove the spot. I would be very happy to recommend their services to anyone.
Gabrielle F.
Jul 2017
Sasha W.
May 2017
They were timely, professional, and were able to accommodate my schedule.
Douglas K.
Mar 2017
Did a great job and very friendly.
Sandra S.
Nov 2016
The cost for what they did should have been closer to $2500 not $3700
Response from Hambly and Sons Restoration and Cleaning
"We are sorry you were unhappy with our prices. Our onsite tech did give you a "not to exceed" price before we started and we stayed under that number. We understand that the cost to do emergency services is uncomfortable since it is not something that our customers can budget, but the prices we charge are industry standard."
Joyce P.
Oct 2016
nothing
Melissa N.
Aug 2016
Appt was at 9 am but didn't show up until 1:30 pm due to being behind and short staffed. Once they arrived he was pleasant and the carpets were done in a timely fashion and done well.
Lori B.
Jun 2016
We're very prompt in replying to our request and anmble to accommodate our small window to complete the service.
Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
FAQ
Hambly and Sons Restoration and Cleaning is currently rated 4.3 overall out of 5.
Hambly and Sons Restoration and Cleaning accepts the following forms of payment: CreditCard
Yes, Hambly and Sons Restoration and Cleaning offers free project estimates.
No, Hambly and Sons Restoration and Cleaning does not offer eco-friendly accreditations.
No, Hambly and Sons Restoration and Cleaning does not offer a senior discount.
No, Hambly and Sons Restoration and Cleaning does not offer emergency services.
No, Hambly and Sons Restoration and Cleaning does not offer warranties.