Right Roofing & Siding Inc
About us
roofing
Business highlights
Services we offer
Gutters & Insulation, Roofing, Siding, Windows
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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92% | ||
5% | ||
0% | ||
3% | ||
0% |
"Thank you very much for posting your review."
"Thank you so much for your posting. We strive to make all of our customers, just as happy!"
"Hi [Member Name Removed], Thank you so much for your kind words. We appreciate your business and trust to take care of your home. Please let us know if anything comes up. Right Roofing & Siding, Inc."
"Hi [member name removed], Thank you very much for posting your review. Having satisfied customers is our one of top priorities! We are very please to know that you are happy with the projects we did at your home. Thank you again!"
"Thank you!"
It took them 2 trips to finish my downspout - and I finally went to Lowes and got some black drainpipe and finished it myself. I would call and they would not call me back - finally had to go to their office to see if/when the downspout would get fixed. They told me that the man in charge of gutter work had a death in the family, so I understood. This was last year.
We had a big rain recently and I had water over my gutters in the front of the house - and running into the basement. Since I was happy with the roof, I figured the gutter person must have just been upset with the recent death and trusted that they would be OK now. I called a week ago asking if they could put in a bigger gutter and downspout on the front of my house - and explained that the water was running into my basement. This did not involve the gutters they had worked on before and I told them that.
The receptionist said she would have the gutter person call me as soon as he could. That was a week ago and I have yet to hear from them. Having experienced the failure to follow up last year this seems to be a consistent ongoing problem.
I recommended Right Roofing to a neighbor to do their roof. I said at the time that I would not have them do any gutter work. And when I did the recommendation I had yet to complete my downspout evolution. With this recent experience I would not recommend them for anything.
I called another company and they have already been out to do an estimate for my gutter. I realize that they may be really busy due to the recent rain, but at least they responded.
"Dear [Member Name Removed], I'm very sorry the gutter work was not completed to your satisfaction. We at the office did not realize you continued to have an issue with your gutters and not aware the gutter crew did not insure you were completely satisfied."
From beginning to end the experience was positive ... the representative came when promised, he answered all my questions, an email estimate was promptly sent and the repairs were made as agreed upon.
The best part was that I believed the job would be much bigger and much more expensive. Even though I identified what I thought needed to be done, the representative had a much different perspective and was certain the problem could be repaired in less time and for far less than I expected. That was refreshing!
The owner, Ryan Johnson, put us at ease the moment we met him and we hired Right Roofing as soon as he completed the explanation of their services, guarantee, etc. We were impressed that Ryan had a prepared list of houses in our Urbandale area that Right had completed. We were able to visit many of these houses to view shingle colors prior to ordering.
We would not hesitate to hire them again - or serve as a reference for anyone looking for a roofer.
Everything was done in a timely and professional manner and my wife and I could not be more pleased. I highly recommend Right Roofing and Siding as the go-to company for roofing, siding and window installation.
Licensing
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