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Oxi Fresh of Urbandale Carpet Cleaning
Carpets or Rugs Clean at Home, Carpets or Rugs Clean Offsite, Upholstery and Furniture Cleaning Service,
About us
Oxi Fresh is a revolutionary carpet cleaning company that is committed to being green. Our carpet cleaning technology creates a powerful, oxygenated cleaning system that breaks down spots so that they can be effectively removed from the carpet pile. Plus, our green carpet cleaning is safe for children and pets, leaves no sticky residue, and has a fast one hour dry time! With our standards of excellence, we wouldn’t accept anything less.
Business highlights
Emergency services offered
19 years of experience
Services we offer
CARPET CLEANING. UPHOLSTERY CLEANING. HARDWOOD FLOOR CLEANING. TILE CLEANING. GROUT CLEANING. STAIN REMOVAL.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.68 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 50% | ||
| 0% | ||
| 25% | ||
| 13% | ||
| 13% |
Showing 1-8 of 8 reviews
Marge M.
Nov 2012
So-so--I've found someone who does none of the things this company does which annoy me, so, I won't be calling them anymore.
Response from Oxi Fresh of Urbandale Carpet Cleaning
"Member - I want to apologize for your less than pleasurable experience with our company. I took over as the new owner of OxiFresh of Des Moines effective December 1, 2012 but I can assure you that even prior to that your experience is not the norm. We send each customer a satisfaction survey after completing work and going back to December of 2011 we have received 194 surveys back with an average score of 9.2 on a scale of 0 to 10. Under my ownership I can assure you that a customer will not pay until they are completely satisfied with our service. I feel confident enough in our product and my technicians that in addition to not charging you I will also pay for you to have another cleaner of your choice come in and clean your carpets. Again my apologies for your experience but we appreciate the honest feedback. - Mark McDonough"
Dean H.
Jul 2012
At first I was pretty happy, but the I realized how ineffective the cleaning techniques were. They used nothing more than a glorified vacuum, it seems, and it really did nothing to clean my carpets.
Carl R.
Nov 2011
Completely ineffective. They don't even vacuum after the carpet cleaning. The car interior cleaning was a joke. The sofa is still dirty.
Amy W.
Jul 2011
I used Oxyfresh carpet cleaning earlier this spring and was very disappointed. First, I received a phone call from the technician stating he was going to be an hour late. As I was only at home waiting for him I told him that wasn't acceptable. He was able to make it only half and hour late. When he was finished I found residue on my floors that looked like sawdust and found splashes of white all over the bottom of my black bedroom furniture. I was not happy to be cleaning up his mess but the sawdust type particles cleaned up okay as did the black furniture. Unfortunately, my hardwood floor that is next to the carpet didn't fair as well. The hardwood looks like it was sanded. The finish has been completely removed on a small strip right next to the carpet! I have been in contact with the company and they are slowly working to resolve the issue. I've been waiting a month and a half and still no resolution. No offer to refund my carpet cleaning bill either. I've had to arrange my schedule for various people to come in and look at the damage on different occasions. I am currently waiting to hear from their insurance company on whether they will repair the floors and how much of the cost they will cover (I was told it will not be 100%!). I will definitely NOT be using this company again.
Mike D.
Aug 2010
The representative was right on time and very courteous. Pleased with work. The service is not, however, the deep cleaning you get with a traditional steam cleaning.
Colleen G.
Nov 2009
Great service. Arrived on time, very professional and the carpets were cleaned well and dried after an hour.
Lora F.
Jan 2009
Great service!
Aaron J.
Jul 2008
Timothy did a great job cleaning the carpets and explaining the cleaning process that Oxi Fresh uses. He was very professional and personable. He then cleaned the couch and love seat. Our carpet was dry before he even left our home.
Licensing
State Contractor License Requirements
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FAQ
Oxi Fresh of Urbandale Carpet Cleaning is currently rated 3.6 overall out of 5.
Oxi Fresh of Urbandale Carpet Cleaning accepts the following forms of payment: CreditCard
No, Oxi Fresh of Urbandale Carpet Cleaning does not offer free project estimates.
No, Oxi Fresh of Urbandale Carpet Cleaning does not offer eco-friendly accreditations.
No, Oxi Fresh of Urbandale Carpet Cleaning does not offer a senior discount.
Yes, Oxi Fresh of Urbandale Carpet Cleaning offers emergency services.
No, Oxi Fresh of Urbandale Carpet Cleaning does not offer warranties.