Haggerty Windows & Siding

Carpenter was excellent.

On balance, not a good experience with Haggerty. Will try and be factual and objective, but realize the later may be hard to do. I was referred to them by a trusted co-worker after hail damage to my roof. The company quickly sent out an inspector, they proved a quote and the work was approved by our insurance company. We selected the materials and colors and delivery of the materials was timely. The work was started in November of 2019 - note I said started but not finished. The roof went on quickly and though there were a few corrections needed, it went as well as could be expected. Four downspouts that were to be replaced weren’t, and remain that way to this day - over 9 months later. Additionally, they didn’t replace the leaf guards in all areas of the gutters and several gutters were clogged with roofing debris, which continues to cause overflow issues and is damaging the landscape below. Finally, they left the yard in a troubling state of cleanliness due to the amount of debris, tacks and roofing nails left behind. To this day, I continue to pick nails out of the yard and only hope my dog doesn’t get one. This spring, we contacted them about finishing and they were most apologetic. Yet, nothing happened despite multiple exchanges of emails. We had been holding back $5,000 until the work was completed but in a gesture of good faith, I paid them $4,000 (wish I hadn’t now). They finally sent a guy out to measure the downspouts and look at the missing gutter guards. And despite his good attitude and promises, we still don’t have the work completed. We were told that since ours was such a small job, it was hard to get attention to it (of course, when the project was initiated it wasn’t a small job). I’ve informed Haggerty management that regardless of whether they finalize the work or not, I would not be releasing the final $1,000 due to the extreme delay, though I hoped as a Des Moines based company they would act responsibly and complete the work. That has not happened and I will now need to hire another company to complete the work (and then it’s likely a small claims suit to recover the difference in costs). In good conscience I can’t recommend this company, and that is unfortunate as they nearly got it right. But they really got it wrong in the end.

They showed up and finished in the approximate schedule they provided. The issues we did have were typically small, like bits of debris left in the yard. They worked with us on the price for both the roofing and the siding to keep both together. When we had other issues, they were easy to work with. One of the band board features didn't line up with windows very well, so they contacted us to cofirm what we wanted and change it up to get a better look. The new foundation paint was slightly off the siding color, so they repainted with no hassle. Overall, they worked fast, and did a terrific job on both the siding and the roofing.

Great , house looks amazing now

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I was satisfied with the initial install of the windows. The first guy did a nice job, but the younger guy did a poor job. He got caulking all over the window, which took me 3 hours to clean. The seams around the window weren't even and the window isn't secured properly. I have made numerous calls to them and I was told someone would get back to me and they have been unresponsive.