Dymin Computer Systems

"Thank you for the review [Member Name Removed]! So glad everything you needed is fixed!"

"Thank you for your review! I'm so sorry we did not meet your turnaround expectations. Our company was founded on and pioneered the 24-hour service model, and we've built our company and reputation on this model over the last 15 years. Our service turnaround is absolutely guaranteed. Our failure was in communicating and setting your expectations up front. Our guaranteed turnaround is Monday through Friday. Your computer was checked in Saturday, so your guaranteed repair date was the following Monday. While we met our turnaround, it is still a failure on our part for failing to communicate with you, and I deeply apologize for our shortcoming. Your repair was done about 4.5 years ago in June 2013, which was a time that we were training a new service manager who's responsible for communication with our customers, so our service wasn't quite up to our normal standards. As our guarantee promises, if we fail to meet our 24-hour turnaround we'll provide you with a gift card. I'll be mailing you another gift card today to be sure you got one. I'd love for you to give us another opportunity to impress you!"

"Thank you for letting us fix that virus issue. We are glad to have you as a customer!"

"I'm so happy to hear your computer is working great again! Thanks for choosing Dymin!"

"Thank you so much for your review and feedback! I see in our service notes that we did miss our 24-hour mark and did not have your computer ready until about 30 hours after check-in. We wanted to ensure we were thorough with a proper diagnosis, since your computer's symptoms were so intermittent. I'm sorry, we normally communicate these cases when a computer needs extra testing, and I'm sorry that we didn't get in touch with you right on time. We'll be reviewing this with our Service Manager to ensure we improve our phone call process. Thank you again for your repeat business!"

"Your words of encouragement and your assessment of our services and products make us deeply proud of what we are doing! Thank you so much! We've grown from a crew of just 5 back in 2001 to over 15 techs today in 2017, so we've added a lot of new faces to the team over the years. Our business has been under the same executive ownership since the very begninning, however, and we've had the same Service Manager for over 10 years. Thank you again for your very kind words and loyalty over the years!"

"Thank you so much for your feedback. We're always striving to improve, and I'd love to hear more from you about how we could have made your experience an "A"! I invite you to reach out to me directly. Mike Hurt, Operations Manager, 515-276-7447"

"Thank you for taking the time to write a review of Dymin. We appreciate all feedback, good and bad! In checking our records, I see the only service work we've done for you was back in July 2013, where we attempted to recover data from your faulty hard drive that you had not backed up. The hard drive was too damaged to recover data from, but we had your computer fixed and back to you with a new hard drive and new Windows software right away. I'd love to know how we could have made this into an "A" experience for you. I invite you to reach out to me directly. Mike Hurt Operations Manager [email protected] 515-276-7447"

"This customer did do business with us for quite some time, yes. We never had an issue with him personally, but we needed to respectfully decline to accept his business because it simply wasn’t profitable for us to work with him. Honestly, it never was profitable for us, but we graciously accepted his enthusiasm for our company despite the troubles. Despite our best efforts, he consistently required 2 hours of collective attention from our staff for every one hour we can legitimately bill for, and continuing a business relationship wasn’t good for either side. We made the decision to part ways, but I don't think that was communicated the best to him at the time. The customer is very nice, and always has been, it just became a matter of responsibility for us in running and keeping a profitable business."