House of Kitchens LTD

The first thing we told the company is that our kitchen needed to be done before spring time planting season, they assured us this wouldn't be a problem. The cabinets were "promised to us by April 7th" and when we hadn't received a phone call to possibly line up a delivery time we called. They informed us the cabinets would be coming two days after the promised date. We inquired about a reduction to our bill since this delivery date was "promised" to us. They acted as though such a thing was unheard of but were able to get the cabinets delivered one day sooner. They did actually pick the cabinets up from the company the day they were promised to us just didn't get them to us then.  When the cabinets arrived there was one that was incorrect. We let them know the same day and they said they would order a new cabinet and it would be here by next week. They sent their professionals out to measure the counter tops (my husband, who works construction had the measurements, but they needed to send their professionals-which we understood). They then called to ask my husband which side of the counter top needed to be cut shorter because "in their opinion the corner was square." I would think a professional would have brought some tools and would know if a corner is square or not. Since they did not bring a piece of cardboard to make an actual template my husband had to do work on the counter tops to make them actually fit. The counter top was also cut into two pieces which was not part of the deal and we were never told about so now we have a seam down the counter. Part of the counters have a back splash and part of them do not. None of them were to have a back splash and the picture layout we have reflects that.  Our island counter they completely measured incorrectly and it had to be re-done. They never called to apologize for their error or let us know when the new one would be coming. Finally, we called and they turned the issues all back on my husband, to the point of us telling them that they could come and pick their counter tops up and their response was "if that is how you really feel we sure can." There was never an apology given to us and no reduction to our bill. On top of this there was a black sharpie mark on our counter top (maybe if they would have cut the counter top on that line it would have fit!) and they demanded that my husband be home to help unload counter tops because they "had their staff out on an installation job."
The cabinets and counter tops are excellent quality. However, dealing with incompetent staff and staff with no professionalism I would never recommend this company to anyone.