AMERICAN AIR CONDITIONING

I had a heat pump and new furnace installed by this company 2 years
ago.  This was a top of the line Carrier system and it worked fine for a
few months.  Then the high side quit working and the unit would lock
out.  I called American Air repeatedly and if memory serves me they came
out 2 or 3 times before the weather changed and it was no longer
required to run on the high cycle.  The next cooling season it began
failing again.  They came out again 2 or 3 times before they had to call
in a corporate troubleshooter.  He discovered the control board was bad
and after replacing that the system worked fine.
After that I put an addition on my house and called American Air to do the duct
work.  During that process I also had them install a whole house
humidifier.  I was quoted one price but it turned out to be about $75.00
more.  It seemed like a fair deal still so it was installed.  This is
where my distaste for this provider begins.  The HVAC unit I have is a
high end Carrier product and the thermostat/controller allows me to set
the humidity level I would like to enjoy.  THIS UNIT HAS NEVER WORKED.
I have had American Air out here at least 3 times since installing it and
today they arrived for the final straw.  I worked with one of the
employees and we discovered the valve that pierces the water pipe to
feed the humidifier was not functioning.  We were able to troubleshoot
it and resolve the issue.  About that time the owner of the company
showed up and we explained what the issue was.  The employee finished up
the resolution and on the way upstairs the owner told me he was going
to charge me half a service call and for the humidifier pad they swapped
in.
I told him I would pay for the pad but I was not going to
pay for a service call because this thing has never worked.  I have
never had a humidity range higher than 31% and it usually runs around
28%.  I have the humidity range set for 45%.  The owner of the company
then blew up and told me this was the last time he was going to ever
come out and warranty my system.  He informed me if I need service I was
going to have to use another company to resolve my issues.
This has been a hassle since the initial install of the heat pump.  I had the
utmost respect for Carrier products but I will use Lennox the next time
!!  I would never recommend using American Air Conditioning for
anything because the owner is too erratic and has not performed at a
service level I would expect from a high end product.

American Air is a two man show.  There is the owner, Kerry and his right hand man.  The right hand man came out and worked on things.  Once he left, things got worse.  He put the wrong filter in our unit, saying he'd be back later with the right one. He never returned with the right filter.  We waited a while.  A few weeks later, we called to see if he had forgotten about us, and he had.  By that time, things were freezing up and not working well.  Kerry came out to fix things, letting us know that his right hand man often doesn't do a very good job.  They left some of their equipment here.  Not sure if they will remember to be back to pick it up. 

Kerry (Owner) was awesome. The warranty company (Total Protect) was difficult to deal with and lost my replacement unit and I was w/o heat for almost 3 weeks. Kerry stayed on top of the situation and made contact with me to let me know that he had or even had not received information and was on top of things that were not even his responsibility.Once the unit arrived he picked it up and had installed the next day and I had a new, higher efficiency unit up and running. I did have to pay a little extra for the modifications needed to fit the new style unit into the existing system configuration but, I feel these costs are justified and were not out of line for the work done.