United American Contracting

I hired them in 2020, signed with them to complete multiple repairs from hail damage. I paid a $3,000 deductible. They repaired the home roof. It took a lot of contacting on my part to get it done. They were to come back and repair a bathroom ceiling, garage, and siding. I had to get multiple extensions from my insurance company due to the company lack of communication and follow-through on repairs. After a year of nothing being completed and excuse after excuse, they claimed they were filing a third extension with my insurance, that never happened. Over the span of almost two years, 20+ documented phone calls and e-mails they STILL did not respond. My insurance closed out my claim and now I am left with thousands of dollars in repairs to cover on my own even though they would have been covered if completed in the timeframe given and extended multiple times through insurance. I filed a complaint with BBB who also could NOT get a response. They ARE taking advantage of people and I will be pursuing further action on this. I have everything documented. Horrible customer service, horrible communication and horrible business practice.

Dave Orsi was great to work with. Not only was he knowledgeable about the work that needed tp be done he was also instrumental in providing the information needed to convince the insurance company to issue a check for the project that nearly covered the expense rather than the pittance they originally offered. Dave Padilla was also terrific to work with and he and his crew completed the project on time and on budget. I recommended Padilla Contracting to my neighbor who also had an unsatisfactory experience with his insurer. Unfortunately he had already gotten another roofer to do his work. He said he wished he had heard of Padilla sooner. I will be happy to recommend Padilla to anyone who needs roofing done.

Called very fast. Great experience so far.

WOULD NOT HIRE OR RECOMMEND BASED ON OUR EXPERIENCE WITH LACK OF PROFESSIONALISM AND HONESTY

The construction crew did a great job and I am pleased with the work. My only ding with that was the huge amount of nails that were left behind in my yard. I wasn't too concerned because David Glenn, the salesman, had assured me before the job even started that he had a magnet that he would use to go over the yard. On his final examination of the job, I hit him up about it and he blew me off and told me, well you'll have a few nails left over. It was more than a few. I picked up half a coffee can full....excessive amount, and he ignored me. My other complaints are with him. He makes a great sales pitch but he is deceptive. He gave me an estimate and my answer as to how much work I would have done, was based on making an insurance claim, and what would be covered, which Dave helped me with. I was very clear with him how much out of pocket I would pay and that my deductible would have to be included in that amount. After getting the results of my insurance claim, Dave threw the numbers out there and again he assured me what my out of pocket cost would be and that price included the deductible so I contracted to have the whole roof done on my house and garage. Otherwise; I would not have. I would've just had them do the main roof. No I did not get the price in writing with the contract. My bad. His (ex) assistant was with him during each visit and he agrees I was deceived. On the final inspection day, Dave told me how much I owed and I was very upset that I owed the deductible amount. His response was that, yea a lot of customers get confused with that. A lot of customers? Maybe because David Glenn is shoddy in that aspect. But how nice it is for us confused customers to be set up on a payment plan to cover our deductibles. I also have lifetime shingles installed. Great sales pitch...you receive a lifetime warranty that even remains with the house if you sell it. It's been over 3 months and I still do not have the warranty. Dave told me to my face that he would email it to me. Nope. I called and left him messages. I included a letter with my first installment. Still no warranty. If not for Dave Glenn's actions or lack of, I would be leaving a 5 star review across the board. I'm considering new windows and siding and I would've hired Padilla Contracting after having met and talked with the owner, Dave Padilla, but I am now bitter because of Dave Glenn and I STILL DON'T HAVE THE WARRANTY FOR MY ROOF! And yes, from now on, I will get EVERYTHING in writing.

They replaced three roofs and did it in record time. They started the job and stuck with it until it was completed. The crew was professional and respectful of my property. The foreman kept me informed daily as to the timeline. I've had work done before with another contractor and they would work a couple of days and be absent for a couple of days and then show up for a day or so and they repeat until the job was done. The cleanup was superb! They cleaned up everyday and after the work was completed. I will hire them again for other projects.