Vaughn Automotive

unknown

The customer service was good. I didn't like dealing with the financing department. I have never dealt with a car dealership that wanted to do business like that. They tried to call my bank while I wasn't there, and tried to get a pay off for my vehicle. I didn't like that. If they want to ask a question, they can ask me the question, they don't have to call my bank behind my back. The price was okay.

unknown

They did fine. I must say the dealerships in the bigger cities do a better job. But Vaughn's is good.

great service

We have a service plan with Vaughn's for our truck that is still under warranty. Since we needed an oil change, and Vaughn's advertisements indicated they will beat the price of any local retailer it made sense to give them a chance.

I called two different times to get a price on tires, both times I was transferred by the operator to someone else to be answered by someone's voice mail. After a day I gave up and priced the tires online.

There's several hidden costs including a $4 per tire fee to dispose of your old tires as well as mounting and balancing the new tires. We ended up going with a different business since Vaughn's price did not come below the other retailer.

This isn't what I would call a and quot;cheapand quot; bill either, we're talking $1000 or so worth of tires that we needed on a Chevy truck with 20and quot; wheels.

When my wife dropped our truck off to get it serviced, she attempted to talk with them about getting tires from them and was met with a and quot;didn't careand quot; type of attitude.

Every time I take my vehicle in for an oil change Mandy reviews what has been done and what other work is due, if any. This time she told me all I needed was an oil change; she then went on to show me what I would need done in 3 months when I brought it in next. I feel I don't have to worry about what is due, because she will let me know. I have always had excellent service at Vaughn's and in fact they are begging me to sell them my vehicle (2006 Pontiac) and buy a new one because it is in such good condition they can re-sell it.

I made a appointment and had my car there by 8am. I did not hear from them untill 5:30pm. They did not take down my warranty information. I would not return.

Recall repair went fine. I do have a basic objection to having to pay for an estimate of work to be done, but I was hamstrung at that point.
On the estimate, they quoted an $800 price tag and gave no other options as far as the possibility of repairing existing driveshaft or purchasing a salvage, even after I had explained that this vehicle is my and quot;beaterand quot; truck, used for short hauling and going fishing.
This mirrors a sub-par experience when shopping for a new car there in April. The salesman's version of showing us cars was to sit us at a computer and pull them up on the screen instead of looking at them in the lot.

Great.

Terrible. Was lied to. Mislead.

They got me right in which is good.